Clera Windows + Doors

Rating: 4.7 out of 5

Clera Windows + Doors reviews (3717)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Apr 2021

    Basement windows

    I bought basement windows last year. Happy with quote and install. On time and did a nice job cleaning up before leaving. Definitely helped with heating bill over the winter and a whole lot more comfortable in those rooms now.

    Answer from pro:

    Hi Robert, Thank you for this 10-star feedback. We're thrilled to see that everything went as you hoped and you're pleased with the end result. Enjoy your new windows!

    Reply created 7 Apr 2021
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 1 Apr 2021

    Window replacement

    Salesman was very knowledgeable and experienced. Very professional and a great product. Installers very very professional and clean. Came home and did nothing. Jerry( sales rep) came after the project was completed to ensure customer satisfaction. Awesome ethics.

    Answer from pro:

    Good Day Clera Customer, Thank you for your wonderful remarks. It was a pleasure to serve you. I'll be sure to share your comments with Jerry and the rest of the team. Looking forward to your next project with us!

    Reply created 7 Apr 2021
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 29 Mar 2021

    Change main floor windows

    My whole experience with clera was horrible! Initial installs done very poorly had to come back 5 times so far to fix installation errors. It's now been a year and I'm still fighting to get my brand new door that blows open in the wind replaced, my three out of six windows that freeze closed in the winter, my two missing screens yes a year later and a few other issues. I have been chasing my local rep since Oct 8 2020 for answer on when my doors will be in. I've paid in full over a year ago and still have a list of 7 things that need repair. Oh and by the way the works left an olfa knife blade out that my 3 year old brought to me and ask what it was. As unhappy as it gets Martin Sept 22 2021 Hi six months ago I had to resort to using this site to get my job completed after waiting six months they magically showed up two weeks after my review. Now it has been 6 months my front door is still scratched three of my windows are damaged from installation. Almost 3 weeks ago I sent an email in asking for paint so I could finally fix this myself still no response as to how much longer I will wait and now my front door is leaking into the basement when it rains I have given clera windows and doors plenty of opportunities without reaching out to online media at this point after two years I need this horrible ordeal done I would not wish this on anybody. Thank you and have a nice day Martin Photo is of gap left under improperly sealed front door after 3rd time installing and me making sure to tell them to seal properly 3 times!

    Answer from pro:

    Hi Gilligan, Thank you for taking the time to provide us with your feedback. Our local dealer has informed us that he has called you several times to update you on the status of your door slabs. Also, your service appointment was already set up for April 19th. Regards

    Reply created 30 Mar 2021
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 27 Mar 2021

    Windows

    Absolutely the worst company I have ever dealt with. Had major issues when windows were installed, it took 6 weeks to return took fix some of the problems? Had 3 locking mechanisms break after installation , it took 5 months to come and replace? The salesman name was Manube , apparently after you pay, it’s not his problem?

    Answer from pro:

    Hello Reviewer, Thank you for reaching out to us, and bringing your experience to our attention. However, we are unable to assist you as you have not provided a name to identify yourself. Also, we don't have a sales rep by the name of Manube working for us. We did have a Muneeb but he has not been with our company for several years. It would be appreciated if you can provide us with more details for us to address your concerns. Please call me Rita at 905- 738-1870 x240 or e-mail rita@clerawindows.com. I hope to speak with you soon!

    Reply created 31 Mar 2021
  • Review from MaryGrace Perricelli
    Rating: 5 out of 5
    Review left on 27 Mar 2021

    New front door

    Highly recommended this company. From sale to installation. Everything was on point. Installers were covid aware and did everything According to protocall ie. wearing PPE etc. Very please and loving our door!

    Answer from pro:

    Hello Mary, Thank yo so much for your amazing 10-star review! We are delighted that you are very pleased with your new door. Enjoy your new door in good heath!

    Reply created 5 May 2022
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 27 Mar 2021

    Why I stick with Cleara

    Over the last 20 years , I've replaced nearly every window and 5 doors in my home, starting with the basement, ending with 2 new awning type windows for my kitchen. Absolutely love them, and the workmanship of installing them were suburb. Gary Gainham , the sales rep, is very knowledable, the Installers, Rob and Terry are excellent. I'd highly recomment Cleara Windows and doors

    Answer from pro:

    Dear Private User, Loyalty is the backbone of every successful business. Without loyal customers like you, we wouldn't still be in business. We are honored to be able to serve you for over 20 YEARS. The Clera team thanks you for your business, your trust and your confidence in us. Gary, Rob and Terry will be pleased to hear about your great feedback on their work. It has been and it will always be our pleasure to work with you. With Warm & sincere wishes!

    Reply created 30 Mar 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Mar 2021

    Fantastic job todd and david

    Todd was very professional and performed exactly what he said he would do. David the installer was polite and extremely pleasant to have in our home His work is very fastidious and professional and our windows look amazing thx for a job well done

    Answer from pro:

    Hi G. Woods, Absolutely fantastic news! Thank you for this amazing 10-star review! We are thrilled that you are happy with the service that Todd and David provided you with. I will make sure to relay your message to both of them. Thank you again for placing your trust in us and your willingness to share. Good wishes!

    Reply created 29 Mar 2021
  • Review from Ashlie-Jade Boileau
    Rating: 5 out of 5
    Review left on 26 Mar 2021

    30+ windows and 4 doors

    I got 30+ windows installed and the service was awesome! I dealt with the local manager Jerry and he was very professional. I would definitely recommend Clera windows and will be going to them if I ever need something again!

    Answer from pro:

    Hello Ashlie-jade, Thank you for so much for your thoughtful review! On behalf of Jerry your local dealer and all the Clera team, we thank you for allowing us to earn you business and for your loyalty to our company. We appreciate you sharing your experience with us and others, and we look forward to working with you in the future. Enjoy your new improved look!

    Reply created 29 Mar 2021
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 25 Mar 2021

    New front door and side light

    Updating my review after company reached out regarding concerns I had. Originally I was not satisfied with the communication I got. Our door was ordered late July 2020 and was only installed of March 2021. Install date kept getting pushed back. Covid did have an effect on the delays and we stated we understood this but the communication and updates only came if I reached out most of the time. Better communication could have been done on their part. The work and installation done by Avni was amazing and thorough. He was friendly and courteous. The door and glass itself is beautiful. Neighbors have complimented. Would have been better without such a long wait time but company assured they would gift compensation for the extra long delays. Office management was extremely friendly and nice to deal with and apologetic.

    Answer from pro:

    Hello Lorraine, Thank you for taking the time to provide us with a review. We apologize for the delay and understand your frustration. We have encountered certain delays as a result of this pandemic. There was and still is a shortage of some raw materials industry-wide combined with shortage of staff due to Covid-19. This interruption has delayed the production of several of our customers orders. We are trying to do whatever we can with the limited resources available. Clera remains fully committed to pursing the completion of our work in a safe, diligent and reasonable manner under the circumstances. That is the reason why your sales rep was unable to provide you with a firm installation date. He also informed me that he sent out letters to all of his customers about the delays. Not sure why you never received one. We are happy that you like your new door and that Avni did an excellent job installing it. I'm sure your home looks spectacular with the new door. I will be happy to discuss your issue further, kindly return my voice message as soon as you can. Looking forward to speaking with you soon!

    Reply created 26 Mar 2021
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 25 Mar 2021

    Window replacement

    Great job by the Jacklin family to design, manufacture and install a gothic window we wanted duplicated!

    Answer from pro:

    Good day Clera customer, We're so happy to hear you are enjoying your new gothic window. I will make sure to let Laura & Barry know how pleased you are. Thank you for sharing your Clera experience with us and the community! Enjoy the beautiful look!

    Reply created 26 Mar 2021