HomeOwner
Front window
Answer from pro:
Dear Mr. Bye, We thank you for taking the time to share your experience. We apologize for the delay and understand your frustration. We are in the midst of a pandemic and we are trying very hard to accommodate our customers quickly and efficiently with the limited resources available. There is a shortage of some key raw materials industry-wide, combined with a shortage of staff due to the Covid-19 outbreak. This supply disruption has impacted the timely delivery and installation of all the window and door orders. As for the heated discussion, our sales rep informed us that you got very angry and threaten to write a bad review if he didn't cancel the order and give you your deposit back. Unfortunately, that was not possible as the window was already ordered and the glass was cut. For the air coming through your window, I've already asked your sales rep to contact you and to set up a service call to assess the issue. We wish you the best, Rita
Reply created 5 Mar 2021