Clera Windows + Doors

Rating: 4.7 out of 5

Clera Windows + Doors reviews (3717)

  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 4 Mar 2021

    Front window

    Well right off the bat I'd like to say I ordered this in October and never heard another word until February and then it got into a heated discussion with the salesman so as far as the workers that put the window in I think they did all right except today was a windy day and it sounded like it was coming through that front window which I don't think is right for 2500 bucks but whatever I ended up cleaning the porch they left a mess on the porch I ended up vacuuming the rug they left a mess on the rug the windows needed to be cleaned they weren't even touched the total sales persons that sold us these windows promise test to very expensive steaks haven't heard anything back bad business look on the original document you'll see their names no I'm not impressed with this company and no I will not tell anybody this company's name I think it's an embarrassment and if that's the attitude you guys have in Toronto keep your business in Toronto because the people out here have a lot more class

    Answer from pro:

    Dear Mr. Bye, We thank you for taking the time to share your experience. We apologize for the delay and understand your frustration. We are in the midst of a pandemic and we are trying very hard to accommodate our customers quickly and efficiently with the limited resources available. There is a shortage of some key raw materials industry-wide, combined with a shortage of staff due to the Covid-19 outbreak. This supply disruption has impacted the timely delivery and installation of all the window and door orders. As for the heated discussion, our sales rep informed us that you got very angry and threaten to write a bad review if he didn't cancel the order and give you your deposit back. Unfortunately, that was not possible as the window was already ordered and the glass was cut. For the air coming through your window, I've already asked your sales rep to contact you and to set up a service call to assess the issue. We wish you the best, Rita

    Reply created 5 Mar 2021
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 3 Mar 2021

    new outdoor doors

    very happy with my 2 doors. took a long time to get them but I understand due to covid 19.

    Answer from pro:

    Good day Davis family, We are thrilled that you are happy with your new doors. We apologize for the delay, we understand that when you make a purchase you expect to receive your product in a timely manner. With the several lockdowns, lack of staff and the shortage of some raw materials industry-wide it has been and it is very difficult to meet all our deadlines. Covid-19 has made life very difficult for all of us. We thank you for your patience and business!. Enjoy your new doors!

    Reply created 4 Mar 2021
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 26 Feb 2021

    Installation of 2 steel doors

    We needed 2 entry steel doors from our garage to the main entrance and to the laundry room. The original were old wooden doors original to the house 40 yrs old. The area is warmer because of the good seal on the doors and the installers were tidy and clean and answered all our questions. Would recommend them.

    Answer from pro:

    Hello Private User, We thank you very much for your great feedback and the 10-stars. We are very happy that you are pleased with your new doors. Your recommendation is greatly appreciated. looking forward to assisting you again very soon. You have our best wishes!

    Reply created 1 Mar 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Feb 2021

    Great product and service

    I have used Clera to replace all the windows and doors in my home over the past few years. Steve was knowledgeable and helpful as I made my selections. Installers have always been courteous and do a great job, taking all the old windows and doors and leaving no mess behind. I am very satisfied with the results. Highly recommend.

    Answer from pro:

    Hi Clera Customer, We are incredibly grateful that you took the time to leave us this wonderful 10- star review. We're so glad we have the opportunity to serve you once again. Your business and recommendation is much appreciated, and we will do our very best to continue to meet all your expectations. Thank you again for your continued business and your loyalty to our company!

    Reply created 1 Mar 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Feb 2021

    Patio doors, main entry doors and windows

    Carl and Dan were the best contractors we’ve had!! Great ideas, very friendly and easy to work with and the job looks amazing!! Incredibly clean, they went over and above our expectations again!

    Answer from pro:

    Hello Kin, Seeing glowing reviews from existing customers makes us very happy, we thank you for taking the time to share your experience with us and with the public. Your feedback is very important to us, Carl and Dan will be thrilled to hear about how satisfied you are with the service that they provided you with. Once again, thank you so much for your repeat business and for the 10-stars! We wish you the best!

    Reply created 25 Feb 2021
  • Review from pratik patel
    Rating: 5 out of 5
    Review left on 24 Feb 2021

    Got lot of doors installed

    Really great service the fellows who is installing the door and windows knows what they are doing . Definitely get this guys back if we ever need something done again.

    Answer from pro:

    Dear Pratik, On behalf of the Clera Windows and Doors team, we thank you for allowing us to earn your business. We couldn't ask for more admirable feedback, and thank you for taking the time to share it!. We wish you and your business the best and we are at your service anytime you need us. All the best!

    Reply created 25 Feb 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Feb 2021

    New windows and doors

    Barry and Laura were a pleasure to work with . Their professionalism and friendly demeanour got the job done with excellent results . Love the windows and doors that Barry suggested.

    Answer from pro:

    Dear Clera customer, Thank you so much for your wonderful review! It's great to hear that the service that Barry and Laura provided you with earned us a 10-star rating! We strive to ensure that everyone that visits us has an excellent experience and they will recommend us to their friends and family. We truly appreciate your business and look forward to working with you again in the future. We will make sure Barry and Laura know how pleased you are with their service. Enjoy your new windows and doors!

    Reply created 23 Feb 2021
  • Review from Candreacola
    Rating: 5 out of 5
    Review left on 16 Feb 2021

    Door Replacement

    I have my front doors and my patio doors replaced. Dennis, the sales representative was knowledgeable and very easy to work with. Diego the installer was excellent. He paid great attention to detail and did a wonderful job. The installation makes all the difference. I would not hesitate to recommend the company.

    Answer from pro:

    Good day Candreacola, Thank you so much for your wonderful 10- star remarks! We are delighted that all your expectations were met, we will make sure to share your feedback with Dennis and Diego. It was a pleasure to serve you and we'd love to continue providing great products and service to awesome customers like you and to those that you will recommend us to. Enjoy your new doors!

    Reply created 17 Feb 2021
  • Review from Anne Yourkin
    Rating: 3 out of 5
    Review left on 10 Feb 2021

    Windows

    Like the windows. Don’t like the crank handles. Too difficult for me to turn. Probably wouldn’t order the windows because of this. Workers didn’t finish the job but they did come back to rectify

    Answer from pro:

    Hello Anne, Thank you for taking the time to share your thoughts. We are happy that you like your new windows and that the job was completed to you satisfaction. We are sorry to hear that you are having difficulty to turn the handles. We have sold several thousands of casement windows with the same cranks and no such issue has ever been reported. Please contact your sales rep/local dealer and he will be more than happy to assist you in the proper operation of your new windows. Enjoy your new windows and thank you for your business!

    Reply created 16 Feb 2021
  • Review from LauraF
    Rating: 5 out of 5
    Review left on 6 Feb 2021

    Great team, great quality

    The whole process with Kyle and the team at Clera was easy, reliable and completely worth every penny. Every person we met was friendly and knowledgeable. We knew we could rely on their advice, and they were fast. And then the quality of the door and installation is even better than we envisioned. It’s already saving us money and stress. I’ll definitely be recommending Clera to friends and family.

    Answer from pro:

    Hi Laura, Thank you for sharing your experience with us!. We certainly appreciate your kind words and we will make sure to share with Kyle and the installation crew. We thank you for choosing Clera Windows and Doors and for your recommendation! Enjoy your beautiful new upgrades

    Reply created 8 Feb 2021