Clera Windows + Doors

Rating: 4.7 out of 5

Clera Windows + Doors reviews (3717)

  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 27 Jan 2021

    Addition

    We were really pleased with the windows and doors and service. Our sale and service provider Gerald was knowledgeable, helpful and did a really great job

    Answer from pro:

    Hello Private User, Thank you so much for your feedback and the 10-stars. We are delighted that Gerald and his team met all your requirements. We are very proud of our products and our employees and they will be happy to hear about this glowing review of their work. Thank you again!

    Reply created 28 Jan 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Jan 2021

    Everton Co0mmunity Church windows

    Job was done well and in a timely manner. We wanted to sell the old windows and they took care in there removal

    Answer from pro:

    Hi John, Thank you for taking the time to write about your experience. It's wonderful to hear that the Rockwood Clera team provided you with a 10-star service. Looking at the picture that you posted, I'm sure your Church parishioners will love the new windows. Thank you again for your business, enjoy the new windows!

    Reply created 28 Jan 2021
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 27 Jan 2021

    Patio Door Install

    Usually don’t do reviews BUT found it necessary to express our frustration with this company. Patio Door install was a disaster!! MANY structural issues with door all in regards to installer incompetence. Locking device not lined up... threshold not packed properly causing door to “rock” up and down.... locking pin mounted to high.... 4-attempts to mount locking bracket which caused “holes” in the vinyl base. Gouge marks in vinyl where they screwed into frame. Called salesman back the same day the install was “completed” and his first response was “WOW”.... “I’ll make sure all theses issues get fixed“. WEEKS go by with not hearing from anyone. Reached out to salesman only to find out he left the company and I now had to explain the whole situation to another person. We finally had another installer come out to “fix” some of the issues and when he got there he said “ I don’t see anything wrong with the threshold”. I had to demonstrate the “ rocking” motion of threshold when we open and close the door, causing the whole bottom to “heave” up and down!! I was the one who told him that the bottom is NOT packed properly and that he had to open up the bottom and “shim” ALL OF IT!!! I, THE CUSTOMER HAD TO TELL THE INSTALLER HOW TO REPAIR THE PROBLEM!! That should tell you everything about this company. We eventually settled on the door being the way it is because we’re tired of trying to get things fixed the proper way. I left at least 2 messages and emails with Head office and got no response both times. This company showed us a complete lack of customer service.... let alone satisfaction. Incredibly frustrating ordeal. Buyer beware.

    Answer from pro:

    Hello Gollaslorito, We thank you for taking the time to write us and express your grievances on how our installation service did not meet up with your expectations. Clera has been in business for 43 years and we regard our lasting presence in the industry as a testament of our high quality products and excellent customer service. it is very disappointing that this has been your experience with the installation of your new door, this is not typical of us. Our greatest desire is to insure all our customers are satisfied at all levels and to find the most suitable way to fix the problem. As per my conversation with the new manager that was assigned to your project, after your sales rep. was no longer with our firm, informed me that he did reach out to you and left you a detailed message. Although you didn't reply back, he proceeded to order the necessary parts to remedy your door. Also, the second installer informed us that all outstanding issues have been resolved. If you feel that all your concerns have not been addressed, I will be more than happy to assist in ensuring that they are rectified to your satisfaction. Please call me Rita at 905-738-1870 x240. Thank you again for your feedback and your business, we are truly sorry for the inconvenience you have had to deal with during this process. Best wishes, Rita

    Reply created 27 Jan 2021
  • Review from Customer of Clera Windows + Doors
    Rating: 4 out of 5
    Review left on 27 Jan 2021

    Windows

    Happy with the service. Installations was quick. Cleaned up before they left. Everything was ok.

    Answer from pro:

    Good Day Private User, Thank you for choosing Clera Windows and Doors for your recent window replacement project, and for taking the time to provide us with a review. We're glad that you are happy with the service provided by our team. We look forward to serving you again soon! Enjoy your new windows!

    Reply created 27 Jan 2021
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 26 Jan 2021

    Main Floor Window Replacement

    In the summer of 2019, my wife and I invited Clera in to replace all of the ageing windows on our main floor which was more than 20 openings. The local franchisee was knowledgeable and fantastic to deal with, and his installers were efficient and friendly. Both parties eagerly answered any questions we had throughout the project. The only negative is the apparent quality of the mechanisms for the casement windows; each one spewed fine metal shavings when used. That being said, Clera quickly dispatched their local warranty specialist who explained the issue and the remedy. We would recommend the local Brockville area Clera franchisee to anyone looking at window renovations.

    Answer from pro:

    Hello KVille, Thank you so much for your business and your great review! We always strive to make sure that all our customers are happy with their purchases. Your recommendation of the Brockville dealer is greatly appreciated. Looking forward to working with you again! All the best!

    Reply created 27 Jan 2021
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 26 Jan 2021

    New Doors

    We purchased a main door as well as a patio door to update our home. The doors look even better than I had imagined. They have made an incredible difference in the warmth of our home. The installation went smooth and was completed on time. The installer, Graham, was very pleasant and professional. The work he did was amazing. I will definitely buy from Clera in the future and recommend to family and friends.

    Answer from pro:

    Hi Private User, Thank you for taking the time to share your awesome review with us and the community. We appreciate your recommendation and are delighted to see that Graham went above and beyond his call of duty to ensure your satisfaction. Looking forward to assisting your friends and family! Best regards!

    Reply created 27 Jan 2021
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 25 Jan 2021

    Window Replacement

    Very happy Clera Windows and always recommend them for windows/doors in Georgetown. I dealt with Adam as my sales rep hightly recommended.

    Answer from pro:

    Hello Private User, We would like to thank you for your recommendations and for this amazing 10-star review. It's so nice to hear that Adam and his team helped to make your experience such a positive one. We will make sure they know how pleased you are with the service they provided you with. Enjoy your new windows!

    Reply created 26 Jan 2021
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 22 Jan 2021

    Horrible Customer Service

    The sales representative that we dealt with was very nice upfront, however that changed once we signed our contract. We received zero communication from the company about our window install date and as customers we had to consistently contact the sales rep. The sales rep was condescending, rude and just seemed to want to argue via email. We had an install date booked and the installers didn't show up. After this I contacted head office and we were given a new install date because I was 'displeased'. Although I was happy to jump the line and save time waiting for the installation of our windows, it's ridiculous to me that a company works based on complaints. The whole experience was saved when we had John install our windows, who was happy to go the extra mile for us. Since our windows being installed we have not been contacted by anyone to see how things went and if we are satisfied. Although we are happy with the windows, I would not recommend this company based on their awful customer service. UPDATE: As you can see the company saw this review and shortly after it was posted they contacted us. The company was very concerned with this negative review and offered us an extended warranty and asked us to remove or edit the review. We felt the extended warranty did not apply to the products we bought, so we turned it down. Although we appreciate Rita reaching out, I think it's important for buyers to read all review points, and then make their own judgements as to what companies to deal with.

    Answer from pro:

    Dear private User, Thank you for your review, all feedback is important to us and we're very sorry to hear you've had a frustrating experience dealing with your sales rep. Your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and it doesn't happen again. We will like to know more details about your experience but we have no way of identifying you as you have not provided your name. Please contact us at your earliest convenience so we may understand your grievances and work to change your opinion of our company. Please call me Rita at 905-738-1870 x 240.

    Reply created 25 Jan 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jan 2021

    Patio door and 2 windows

    We replaced our 2 basement windows and our patio door. The patio door that was sent was wrong so they installed the other one and swapped it out when the correct one came. I did not have to pay until everything was correct. Very pleased. Will be using them again to replace 2 front bedroom windows in the future.

    Answer from pro:

    Hello Olds44270, Thank you so much for your 10-star review! We are delighted that you are happy with your new door and your new basement windows. Your satisfaction is very important to us and it's great to hear that you received the door of your choice. We thank you for choosing Clera Windows and Doors among the huge market of competition. We look forward to assisting you with the replacement of your bedroom windows. Best regards!

    Reply created 25 Jan 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Jan 2021

    Window installation

    Upgraded windows in the mud room of my home very impressed with the work done

    Answer from pro:

    Hi Just, Thank you so much for your 10-star feedback. We're happy that you are happy with your new window and the service provided. We thank you for your business and we're looking forward to your next visit. All the best!

    Reply created 21 Jan 2021
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