Clera Windows + Doors

Rating: 4.7 out of 5

Clera Windows + Doors reviews (3717)

  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 4 Dec 2020

    windows

    love our new windows they keep us informed of what was going on and how long they would be.

    Answer from pro:

    Hi Clera Customer, We're so glad to hear of your positive experience with us! We work hard to make sure our customers are satisfied and love the finished product. We greatly appreciate your feedback and the 10-stars and we hope to have the pleasure to assist you again. Warm Regards!

    Reply created 4 Dec 2020
  • Review from Laurie K
    Rating: 5 out of 5
    Review left on 3 Dec 2020

    All New Windows and Doors for Home

    They were professional, timely and cleaned up after the install. We have a large home with attached garage, and are happy with our new windows and doors.

    Answer from pro:

    Thank you so much Laurie!, This is great to hear, we are proud of our products and our employees, also we are thrilled that you are pleased with your new windows and doors and with the service that our installation team provided you with. They will be happy to hear about this glowing review of their work. Your home looked GORGEOUS with the grills on all the windows and on the sidelites. Many thanks again for business and for the 10-stars! Warm wishes!

    Reply created 3 Dec 2020
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 1 Dec 2020

    Front porch storm door installation

    We selected Clera for an installation of a storm door and Ray A. was our representative. He was extremely helpful in answering our initial questions and ensuring all our requests were included in the quote. He kept us updated as to the progress of production of the door during a time when there were delays due to Covid restrictions. We were pleased with the final product and the installers did a wonderful job. Would recommend Clera for door installations. The Wickhams

    Answer from pro:

    Good Day Wickhams, Thank you for your valuable input regarding your experience with Clera Windows and Doors. Our teams work very hard to ensure we offer all our customers the best possible pricing, exceptional customer service and professional installations. Rayan and the installation team will be very happy to hear about your great review and the 10-stars. We wish you the best and thank you for your recommendation!

    Reply created 2 Dec 2020
  • Review from Peter A.
    Rating: 5 out of 5
    Review left on 30 Nov 2020

    Window Replacement

    We had the windows replaced in our 40+ year old home. Dennis was nice to deal with, very informative. Didn't rush or push us. Windows took longer than expected to arrive but so does everything during the year of Covid. Russell and his team did a fantastic job installing the new windows. A couple of fairly large bay and bow windows were a challenge, due to the age and construction of the house, but he made them fit perfectly. Also, the interior trim work was excellent. Looks like they've always been there. He was also very patient and pleasant to deal with, went the extra mile to make sure we were happy with the product and the workmanship.

    Answer from pro:

    Good Day Peter, What an amazing review! Thank you so much for taking the time to share with us your experience with Dennis, Russell and his team. We take pride in knowing our customers are happy with their Clera products and services. Thank you again for the positive 10-star rating, and we're looking forward to your next visit to Clera Windows and Doors! Best wishes!

    Reply created 1 Dec 2020
  • Review from Peter Hector
    Rating: 4 out of 5
    Review left on 30 Nov 2020

    replacement lock for window purchased 13 years ago

    contacted CLera with a question on a lock for patio door I purchased from FM windows 13 years ago, received an immediate response from Rita Adamopoulos asking for more info, and then another email from Rita directing me to salesman i bought from. Still waiting to hear back from him but I have to say I was extremely impressed with the service response I got from Rita.

    Answer from pro:

    Hello Peter, Thank you very much for your great feedback and the 8-stars. I'm sure the sales rep. will be in touch with you very soon. If I can be of further service please contact me. Best wishes, Rita

    Reply created 1 Dec 2020
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 29 Nov 2020

    Front Door and Patio Door

    We are so happy with the investment we made. Appreciate the quality of the doors the improvement in appearance to the house is beyond what we had hoped. Terry has handled all our door and window needs for many years, it is always a pleasure to work with him.

    Answer from pro:

    Hi Private User, Thank you for your continued business and loyalty to our company. There is nothing more rewarding than seeing an order from a repeat customer. We're thrilled to hear that you've had seamless experiences time and time again dealing with Terry and the quality of our products exceeded your expectations. With your new doors I'm sure your home is the beauty of the neighborhood. Thank you again for your 10-stars and for being a loyal Clera customer. Enjoy your new doors!

    Reply created 1 Dec 2020
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 27 Nov 2020

    New door frame leaking

    New windows and door installed Dec. 1019, Noticed door leaking around frame in Jan. 2020, mild weather. contacted my installer. Been out a few times and last he said is the frame is defective. Getting water damage inside on carpet and floor no matter what i do. He says he is waiting for new frame. Cannot believe it takes 9-10 months to get the correct frame made and delivered. Would really like this solved. Have been in contact with legal, and have been informed that damage would be the responsibility of dealer/installer/Clera. I just want this fixed, before any more damage happens and have to go the legal route.

    Answer from pro:

    Hello Colin, We thank you for your feedback and we apologize for the inconvenience, however Clera has never neglected you as a customer. As per your conversation with our head office and with Jerry your local distributor, he informed you that your door frame will be arriving on Dec 17th. As we all know, we are in the midst of a pandemic and we are trying to do whatever we can and as quick as we can with the limited resources available. The Covid-19 pandemic has made things quite challenging for all of us, several business have seized to operate, the shortage of some raw materials industry-wide, along with fewer people in factory plants has made things very difficult. These disruptions have impacted the timely production of all windows and doors and the timely delivery of your door frame. We thank you for your understanding and patience.

    Reply created 30 Nov 2020
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 26 Nov 2020

    Window replacement

    On time and on budget. Installed correctly. Site left in good clean condition and old windows taken away

    Answer from pro:

    Hi Rick, We're happy to hear that everything went off without a hitch. Our goal is to always provide the best services to all our customers. Thank you for your business and for your great feedback. We would be honored to work with you again! Enjoy your new windows!

    Reply created 27 Nov 2020
  • Review from Customer of Clera Windows + Doors
    Rating: 5 out of 5
    Review left on 25 Nov 2020

    Patio door

    We did have to wait many months for our install but were warned about that in advance.Once our patio door was installed, we were very pleased.The work went very quickly and we are very happy with our purchase.

    Answer from pro:

    Hi Clera Customer, Thank you for taking the time to leave such a wonderful review. We are delighted to hear about your positive experience with us. We apologize for the delay and are incredibly grateful to have your support and recognition during this unprecedented time. Thank you again for your feedback and your business! Beat regards!

    Reply created 27 Nov 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Nov 2020

    2 old windows replaced

    We were very pleased with them coming the day we had decided on and the appearance and work was well done .

    Answer from pro:

    Hello Anita, Thank you for your 9-star review! We are pleased that your experience with Clera Windows and doors was a good one. We hope that you will recommend us to your friends and family. Enjoy your newly installed windows!

    Reply created 27 Nov 2020