Hello Colin,
We thank you for your feedback and we apologize for the inconvenience, however Clera has never neglected you as a customer. As per your conversation with our head office and with Jerry your local distributor, he informed you that your door frame will be arriving on Dec 17th. As we all know, we are in the midst of a pandemic and we are trying to do whatever we can and as quick as we can with the limited resources available. The Covid-19 pandemic has made things quite challenging for all of us, several business have seized to operate, the shortage of some raw materials industry-wide, along with fewer people in factory plants has made things very difficult. These disruptions have impacted the timely production of all windows and doors and the timely delivery of your door frame.
We thank you for your understanding and patience.
Reply created 30 Nov 2020