Shawn
Rating: 5 out of 5
New lock, door reinforcement, window security film application
You should feel entirely confident in hiring this company.
Brian responded nearly right away to our request for a quote, and patiently responded to several rounds of follow-up questions by email. We didn't get the sense that any "upselling" was taking place, and in fact, at several points he made suggestions that would allow us to save money on our desired security setup. Once we decided to proceed, the appointment was scheduled to occur within days, not weeks.
On the day-of, the Protection Plus crew arrived on-time, with all required materials, and treated the entire operation with full professionalism. One tiny example: Rugs were brought in to protect the floor as the work was being done (recall that the project involved changing locks and installing window film; these are not particularly messy endeavours) -- just one illustration of the above-and-beyond nature of the entire interaction.
The locksmith, John, handled door reinforcement across two sets of double exterior doors and three single exterior doors. Door Safe strikeplates were installed, multiple Door Guardian interior protection devices were installed, and the lock was changed for a high-grade Mul-T-Lock product on the main set of double doors. We have neither the space nor the time here to say enough good things about John. He completed the work to perfection, and throughout several hours patiently answered dozens of lock- and security-related questions. At no point did we feel that the questions were annoying (they must have been) or that the job was being rushed. By the time the work was complete, we felt as though we'd received a free (well, nearly free) graduate-level course in home security. Let's add to this: After John had left, we noticed that there was a slight catch in the movement of one of our deadbolts (one that was already installed when the crew arrived; not a new one). We mentioned this to John via text message, and asked whether he could provide instructions on how to resolve it. Instead, he insisted on driving all the way back to Hamilton to fix it himself. He did so, and resolved the issued by installing an entirely new bolt mechanism. Call no one but John for your locksmithing needs.
Marty & team were similarly patient and professional with the window security film installation. Marty visited us the day before installation day to measure all windows accurately, and pre-cut the film. This gave us confidence, and more importantly, reduced installation time and mess on the day-of. On installation day, as they moved from room to room, we hardly noticed a difference after each window had been completed -- furniture was moved back, any debris was picked up. The film, when installed correctly, is essentially invisible. However, we'd read horror stories about the possibility of large bubbles and wrinkles with improper (rushed, usually) installation. This was not the case here. In each of the ~15 windows, there's no sign of the film. Further, apparently the standard installation method of cutting the film exactly to size and then silicone-gluing it to the window can be improved upon. In our case, the window casings were gently removed, the film installed (slightly wider than it otherwise would have been), and the casings firmly placed back, tight with the film. This seals the film more firmly than a bead of silicone would, thus improving its security.
Overall, an essentially perfect experience.
Don't look further. Hire this crew, and rest easy.