Terrible company, terrible service. This was my first year with Hometurf. I was advised that my first application would be done in March or April. In the last week of April I reached out after noticing that my first treatment was not applied. I contacted them by email (after attempting to contact by phone several times) and was advised that the treatment was done in March, but they left no sign or letter indicating as such. Nevertheless they came within the next week to apply the REAL first treatment as I complained that there was no evidence of anybody showing up. I wanted to discuss the issue over the phone and was advised somebody would call me back because you can never get through to somebody on the phone. Nobody called me to discuss the issue. I received a follow-up email asking if anybody called, to which I said no and would still appreciate a phone call, and its been about two months and nobody has called. About two weeks ago I received an email indicating that there was an issue with a technician and the alleged March treatment was not given to a bunch of customers. This may be ok for some customers, but I feel like my lawn does not look as good as it should have had they applied commenced treatment at the time that they were supposed to. They proposed to apply a late fertilizer in the fall to make good. Notwithstanding the lack of customer service, their lawncare is subpar as there are still weeds in my backyard. Suffice to say I will not be renewing my service next year. Stay away if you care about customer service.
