Hometurf Lawn Care Service reviews (3107)

Review from HomeOwner
Rating: 5 out of 5
Review left on 8 Sep 2020
great service
They do a great job and offer lots of services - love that they provide a detailed listing of what they have done and how my lawn is preforming. Would definitely recommend them.
Answer from pro:
Thank you very much for your lovely comments, we appreciate your business and that you took the time to share your experience with the community! We look forward to working with you again.
Reply created 10 Sep 2020
Review from patrick leung
Rating: 3 out of 5
Review left on 4 Sep 2020
4 years with hometurf
with them for 4 years, responsive services in general. occasional service problem on weed control and sloppy service this year. After call and express control, they offer free re-apply weed control and promise to investigate. Looking forward to see service quality restore and more happy years.
Answer from pro:
Hi Patrick, thank you for taking the time to share your experience with Hometurf. We're so sorry our service didn't exceed your expectations this year. Your insight into your experience with our company helps us to grow and improve our business. I'm so glad we were able to make it right. We look forward to working with you again!
Reply created 8 Sep 2020
Review from Tony Spina
Rating: 1 out of 5
Review left on 1 Sep 2020
Lawn service
used them for chinch control, they were out 3 times and I still have the problem , they came out to weed/feed he was in and out in 10 mins ....still have weeds... called the main line not very good service, they said I only wanted the front lawn done for a quote of $218 for 2 applications but they missed the back yard completely, they said I only wanted the front done , why would I negate the backyard I have grass there too ,wow lack of understanding, big time!! ...sad, I wont be using these guys again any time soon going back to the old company ....Ryan the regional manger was good to me but im not allowed to contact him to give him my feed back directly ???
Answer from pro:
Our customers are our most important asset, and we are extremely sorry to hear you had a negative experience Tony. Please feel free to send us a private message with your contact information, and we will get in touch with you to discuss the problem and come up with a solution.
Reply created 10 Sep 2020
Review from Customer of Hometurf Lawn Care Service
Rating: 5 out of 5
Review left on 31 Aug 2020
Weeds Gone
We've used hometurf every summer to keep our weeds controlled so the kids can play without getting pricked. Noticed a big difference right from the first treatment. Always on time and effective. Great job!
Answer from pro:
Thank you very much for such a great review! As a family-owned business, we’re dedicated to offering the best lawn care services to our clients. We’re very pleased to hear the hard work is reflected during each visit. Thanks for being so loyal to us, we can’t wait to work with you again this season!
Reply created 1 Sep 2020
Review from Marcia James
Rating: 5 out of 5
Review left on 30 Aug 2020
Yearly Lawn Care
I have been using Hometurf Lawn Care for several years. I am satisfied with the service I have received, and would not hesitate to recommend them to friends and family.
Answer from pro:
More than anything, we want our clients to be happy and achieve the best lawn possible with our services. We take a lot of pride in using only the highest quality, environmentally friendly products for 30 years running! Thanks again for being such a loyal customer and writing this review. We look forward to another great season with you, Marcia!
Reply created 1 Sep 2020
Review from Customer of Hometurf Lawn Care Service
Rating: 0 out of 5
Review left on 29 Aug 2020
GRASS is Dead, WEEDS thriving!
We have been with Home Turf for a few years at a different location and they did a great job. We moved last July and had our services moved to new house. Now our grass is pretty much dead not dormant from the drought. Are they using a different product? Had a professional landscape company out for a quote to re sod....$2,500!! Thanks Hometurf....I'll be contacting their office Monday morning to see what the heck is going on.
Answer from pro:
We’re sorry that our services did not meet your expectations. Our clients are extremely important to us, and we would like nothing more than to make it up to you. Please feel free to send us your contact details in a private message, and we will contact you ASAP to solve the problem.
Reply created 10 Sep 2020
Review from Customer of Hometurf Lawn Care Service
Rating: 5 out of 5
Review left on 26 Aug 2020
Lawn care
My lawn was a disaster 3 years ago, full of weeds and very sparse. It is now thick and lush and no more weeds. Would highly recommend Hometurf! Customer service is excellent!
Answer from pro:
We are so pleased to know that you enjoyed the lawn service you received from Hometurf! Hearing the positive impact we have on our clients makes us very happy. We appreciate your business and look forward to working with you again!
Reply created 1 Sep 2020
Review from HomeOwner
Rating: 0 out of 5
Review left on 26 Aug 2020
A service is only as good as it can be performed.
Thanks to COVID-19, we've been home and twice we have witnessed (and videotaped for proof) that the tech just zooms in and out of the backyard with a spreader just to check off his box. Last time the service was done in under 10 seconds for the back and 5 seconds for the front. This time wasn't much different - my interlocked area got more treatment than my grass - and we all know what a warm summer it's been so he could not have missed the areas that really needed more attention. Was a customer for a few years, they have lost us for life. Sad to say their customer care line not only didn't offer an explanation, at the end just said: Hello? Hello? and hung up! Just shame on you.
Answer from pro:
Our customers are our most important asset, and we are extremely sorry to hear you had a negative experience with us. Please feel free to send us a private message with your contact information, and we will get in touch with you to discuss the problem and come up with a solution.
Reply created 10 Sep 2020
Review from HomeOwner
Rating: 0 out of 5
Review left on 26 Aug 2020
Dispicable customer service and cannot execute on the simplest of jobs.
Patio has not been sprayed in its entirety once have tried to have them back 3 times they said they attempted 2 weeks ago and their system broke... called today they now said they’d try and get somebody urgent... if I’m lucky they might get it done for winter... always go with someone else
Answer from pro:
We’re very sorry to hear that you did not enjoy your experience with Hometurf. We would love to fix this problem and talk to you about how we can improve. Please feel free to leave your contact details in a private message, and we will contact you to discuss the situation ASAP.
Reply created 10 Sep 2020
Review from Sharon McGonigle
Rating: 5 out of 5
Review left on 24 Aug 2020
Lawn Care
Was struggling to control weeds in the lawn after I moved into my new to me house. Since engaging Hometurf, noted significant improvement in lawn quality, colour and weed control. Staff is curtious and thorough. I would definitely recommend!
Answer from pro:
We’re so pleased to hear you enjoyed the service you received from Hometurf, Sharon! It makes us very happy to hear about the positive impact we have on our clients’ lawns. We would really appreciate it if you left us a review on our Facebook/HomeStars/Google page as well!
Reply created 1 Sep 2020