Mr. Rooter Plumbing of GTA

Rating: 4.7 out of 5

Mr. Rooter Plumbing of GTA reviews (1922)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Jun 2012

    Plumbing of bathroom sink

    I called Mr. Rooter after noticing a leak in my bathroom sink plumbing. Plumber Joseph Di Sefano arrived within 1 hour. He quickly accessed the situation and advised what the solution was. He soon got to work and within 1 hour he was done. Joseph was very, very polite, efficient and effective. His uniform was tidy and he seem very organized. Thank you for the quick service Mr. Rooter!

    Answer from pro:

    Hello T thank you for sharing your positive experience with Mr Rooter and our technician Joe. We try our best to arrive as quick as possible and provide the best customer service while respecting our customer's time and property. Thank you for choosing Mr Rooter and have a great day!

    Reply created 29 Jun 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Jun 2012

    Fixing a plugged bathtub drain

    Thank you guys! Our bathtub plumbing has been bad for over 6 months - it never drained well and by the end of a shower you'd be standing in a few inches of water. When you turned on the bathroom sink, a puddle would start freakishly appearing in the bathtub! We tried pouring really harsh chemicals down it but the problem just got worse. Eventually it stopped draining altogether - in the middle of a heat wave when we all needed a shower badly. To make matters worse, because of the backed-up water, there was water actually leaking out of the light fixture in our kitchen (which is right under the bathroom). Their guy Joe Di Stefano came over on the weekend. In under 15 minutes he had fixed it completely. He also chatted with us about plumbing, told us some entertaining stories, and was extremely professional and friendly. He seemed really knowledgeable and experienced. Now the water drains instantly. It's been a month and still excellent drainage. He was also correct that once the blockage was cleared, the leak in the kitchen ceiling wouldn't happen again. I feel a little sheepish that we didn't call earlier instead of waiting so many months. Would definitely use again because of the results and great customer rapport. Would recommend to others!

    Answer from pro:

    Hello EM and thank you for sharing your positive experience with Mr Rooter and our technician Joe. Mr Rooter takes pride in the "above and beyond" customer service that we provide. Dont feel sheepish that you didnt call earlier! Better late than never! We look forward to servicing your plumbing/drain needs in the future and appreciate that you would recommend us to others. Thank you for choosing Mr Rooter and have a great day!

    Reply created 25 Jun 2012
  • Review from S. Hayward
    Rating: 5 out of 5
    Review left on 24 Jun 2012

    Clogged Sink

    I had a clogged sink that I had been struggling with for a while. I decided to call Mr. Rooter to fix the problem after reviewing the stellar reviews they had received from Home Stars. Within an hour or so of making the call Ziggy showed up to assess the problem and provide a quote before commencing any work. He did an excellent job and even cleaned my sink afterwards instead of just leaving it filthy. He even suggested an environmentally friendly drain cleaner that Mr. Rooter sells to it's customers. I loved the fact that they have a more eco friendly cleanser instead of the toxic chemical kind. I purchased a bottle for maintenance. I would recommend this company to everyone.

    Answer from pro:

    Hello Susan, thank you for sharing your positive experience with Mr Rooter and our technician Ziggy. We are proud to have technicians that respect our customers' property and keep everything neat and tidy! We also respect our wonderful earth and have the Bio Choice product that is environmentally safe! Thank you for choosing Mr Rooter and recommending us to others! Have a great day!

    Reply created 25 Jun 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Jun 2012

    Various toilet repairs

    I had Joe visit this morning to do a few jobs. He arrived on time and did what was required in a professional and courteous manner. Although expensive, I was very happy with the work done.

    Answer from pro:

    Hello Gerry, thank you for sharing your positive experience with Mr Rooter and our technician Joe. We put forth our best effort to understand and appreciate the customer's needs in every situation. Thank you for choosing Mr Rooter and have a great day!

    Reply created 21 Jun 2012
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 18 Jun 2012

    Drain pipe in basement plugged

    I was surprised at how fast their response was. George showed up within about 2 hours from my initial call. He was pleasant, courteous and very clean about his work. He had the job done quickly. He explained everything he was doing and how to prevent it in the future.

    Answer from pro:

    Hello Linda, thank you for sharing your positive experience with Mr Rooter and our technician George. We take pride in respecting our customer's time and their home as well as showing them preventative measures. Thank you for choosing Mr Rooter and have a great day!

    Reply created 18 Jun 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Jun 2012

    Basement flooding and sewer repair

    I had a nightmare situation on my hands; my basement walls were literally pouring water during a rain storm. I had called Mr. Rooter and within 40 minutes Phil was at my door, helping me at top speed to move the drain pipe out of the way and reduce the flooding. He walked me through the issues that were causing this to happen, answering all the questions I had. Over the next few days Phil was here, repairing the sewer that needed to be snaked, making sure that the area was excavated properly and that the drains all worked properly. I couldn't have imagined a better service, more polite and caring individual or better troubleshooters than Mr. Rooter and there team of professionals.

    Answer from pro:

    Hello Christina,thank you for sharing your postive experience with Mr Rooter and our technician Phil. We are proud to have provided you with outstanding customer service! We sincerely always put our best foot forward in exceeding expectations of our customers and always try to understand the situation they are in. Explaining the situation is always an advantage for the customer to understand what is is happening, why and how to take prevenative measures. Thank you for choosing Mr Rooter and have a great day!

    Reply created 11 Jun 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Jun 2012

    Drain Repair

    We called Joe as we had a clogged drain and he arrived on time, ready, willing and able to fix the problem. He was very professional, friendly and got the job done very quickly. Joe was very willing to answer our questions, and was not pushy about selling services. We will call Joe again for our next plumbing problem!

    Answer from pro:

    Hi Stephanie, thank you for sharing your positive experience with Mr Rooter and our technician Joe. We take pride in our great customer service and are always striving to exceed the expectations of our customers. Thank you for choosing Mr Rooter and have a great day!

    Reply created 7 Jun 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Jun 2012

    sink and pipe repair and replacement

    Phil and Cesar arrived on time and were able to complete the job on the same day. Phil was very courteous and explained everything very clearly. Gave a fair quote and no pressure tactics, allowed me to make my own informed decision. Wonderful job and clean up after. Thanks a million for a job well done.

    Answer from pro:

    Hello Sabiha, thank you for sharing your positive experience with our tehcnician Phil and Cesar. We are happy to hear that they provided the outstanding customer service that Mr Rooter takes pride in. Respecting our customers' property and keeping it clean after the job is completed is part of our great service! Thank you for choosing Mr Rooter and have a great day!

    Reply created 6 Jun 2012
  • Review from Michelle
    Rating: 5 out of 5
    Review left on 5 Jun 2012

    basement drain replacement

    We had to have one of the drains replaced in our basement because there was a terrible sewage smell which they said was due to the drain being broken. This is a bigger job and quite expensive. It required jack hammering through our tile floor but the hole they made was as small as possible. The two guys who did the work were really nice but they send someone different than the guy who came to give the quote. They did an amazing job cleaning up and keeping the mess to a minimum. They leave the job with a concrete base but it is up to the homeowner to replace tiles or carpet that goes over top-but we knew that when we started. Other companies charge just to come and see what the problem is but mr rooter did not. They even put a camera down at no charge. My only issue is that I would have liked to know that both needed repair at the initial estimate rather than repairing one and then finding the sewage smell is still there because they are both broken. We still need to replace the other drain but are holding off as long as we can because of the cost

    Answer from pro:

    Hello Michelle and thank you for sharing your experience with Mr Rooter. We are continuously striving to maximize our customer loyalty and try our best to explain the issues at hand. At times, things can turn into a diffent scenario and in this case we had to send another technician. We are glad to have still been able to help you. Thank you for choosing Mr Rooter and have a great day!

    Reply created 5 Jun 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Jun 2012

    Leaky Faucet

    Our faucet was leaking for the last few days. We called Mr. Rooter today as it was getting worse. I had paid for a membership the last time we used Mr. Rooter. Joe, the plumber, came over. He examined the situation he put some thread tape on the threads of the pull handle but it was still leaking from the hose. Upon further examination, he told us he could repair it but it would likely need to be fixed in another 3-4 months. The cartridge was also worn. I asked him if it made more sense to but a whole new faucet and he said yes. I told him we wanted the same kind, which was a KWC, but Mr. Rooter does not sell it. I will go and buy one tomorrow and call Mr. Rooter to install it. Before he left he gave my 2 year old a lollipop and was on his way. There was no charge for the visit and no pressure to fix parts that would likely need to be repaired again in the next year or so because of the age of the faucet. I had a very positive experience with Joe and Mr. Rooter.

    Answer from pro:

    Hello Djenane, thank you for sharing your positive experience with Mr Rooter and our technician Joe. We are continuously striving to exceed our customers' expectations and proposing all possible solutions if something isnt working. We are happy to hear that you were given advise, solutions and choices in correcting your issue. Thank you for choosing Mr Rooter and have a great day! Hope your little one enjoyed the lollipop!

    Reply created 4 Jun 2012
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