So we had a leak in the basement and my boyfriend opened up the wall in order to access the pipe but from there we needed to call a plumber to isolate the problem and replace the pipe. I looked up plumbers on Homestars and called Mr. Rooter - it was 2:30 on a Friday afternoon and I thought "there's no way anyone will come out at this time of day". They said "I can have someone there today between 3 - 6 p.m.). "TODAY?!" "Yes!" : 0 ). Fantastic. But it doesn't stop there! The customer service was fantastic at EVERY SINGLE point of contact. I got a call from the office an hour before the tech arrived to let me know when to expect him. Camillo arrived, put a fancy red Mr. Rooter floormat on the porch, wiped off his feet and handed me his card as he introduced himself. Then, inside he slipped on booties over his shoes (amazing!) and was extremely helpful, friendly and professional. He said that it would likely be a 4 - 6 hour job and we arranged for him to come first thing the next day. The office called us again to let us know he'd be there within the hour, he showed up early and kindly phoned to let us know (we were out) so we got someone to let him in so he could bring his tools in. He was amazing EVERY SINGLE step of the way. He finished sooner than he'd expected, showed us what he did, explained what to watch out for in the future, reminded us that we have a free inspection every year and 10% off any future work with our membership (we purchased the lifetime membership decent price at $99, already saved $ on this pipe replacement). He was informative, communicative and thorough and the entire experience could no not have been better (well, unless it had been free)! I cannot recommend Camillo strongly enough and would definitely use Mr. Rooter again! Thanks so much for FANTASTIC service!
