Hello John,
In response to your complaint listed on Homestars.ca, a floor drain was installed along with an extra piece of pipe, a secondary camera inspection was provided to ensure an appropriate connection was made, the correct slope is provided for the drain line and the rest of the line is free from future problems. Also, our master plumber comes in to do a final inspection of the work. At times in our business, we come across other business owners or contractors who defimate our character based on jealousy or envy. There have been several occasions where a price is given by the said contractor/plumber who quite possible may have had a discrepancy with our company due to lack of work, losing a bid on the job and justification of their pricing. I assure you John that our work is done properly because of the inspection that follows by the master plumber. Another thing John, when we followed up and our supervisor/Field manager came in to inspect the issue after your review was posted on this website, he was told by you that the next time we come back to your address, we should not come back without a cheque for $500.00. My point is John, if you had called us (being that we are a 24 hr/day, 7 days/week service), we warranty all of our drain jobs for 25 years. So when the plumber whom you hired to install the bathroom came in and found the issue, we would have sent someone over right away to inspect and resolve the issue, if there really was one. Furthermore, upon speaking to you, when asked who the contractor was, to follow up with him to find out what the problem was, you refused to provide us with that information
Response:
Hi John, just to follow up on your response, when we came to your home to follow up on the work that was done, it means that we care about our customers. Also, you did not mention anything about the warranty (25 year warranty) here which we provide to all of our customers. My questions to you, John, are was your intention to get back $500.00 from us for a job that you and your plumber (who still remains nameless) state that it was done incorrectly, is this the reason why you posted this review? Nevertheless, like it was stated in the last response that we left you, if you or your plumber found a problem with our work at the time it was located, knowing that there is a 25 year warranty on parts and labor which is stated clearly on our invoice, why would you not call us then? We do the same job every time and we find it very difficult to believe that anyone would criticize our workmanship so harshly. Also, my sincere apologies to your wife if we startled her. This is why we want to get to the bottom of this. Also John, why didn’t you post a positive review about your “professional plumber” (because we can see how many reviews you have posted on Homestars) that provided you with the good bathroom unless this plumber does not have a license?
Reply created 16 Dec 2009
