New Canadian Drain & Plumbing Ltd

Rating: 4.7 out of 5

New Canadian Drain & Plumbing Ltd reviews (1248)

  • Review from Mark Ste Marie
    Rating: 5 out of 5
    Review left on 26 Jun 2023

    Repaired Toilet

    Fantastic service. Masoud arrived within an hour and was able to diagnose and complete the repair. He worked quickly and cleanly and was extremely pleasant. Thank you!

    Answer from pro:

    Thank you, Mark, for sharing your experience with other homeowners and we appreciate hearing you were satisfied with Masoud’s professional and timely service. It is our team’s pleasure to be able to provide service like the one you experienced. We look forward to assisting you again in the future. Thank you from New Canadian Drain and Plumbing.

    Reply created 27 Jun 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Jun 2023

    Habib

    Habib did an amazing job snaking both my kitchen and bathroom sinks. He also installed brand new drains for both the kitchen and bathroom sinks. Very professional and made sure everything worked. Highly recommended.

    Answer from pro:

    We appreciate your comments regarding Habib’s quick and efficient service. We are happy to hear he was able to assist you in a timely manner. Thank you, Andrew, for your review and we hope to help you once more in the future. Thank you from New Canadian Drain and Plumbing.

    Reply created 27 Jun 2023
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 5 out of 5
    Review left on 20 Jun 2023

    Clogged drain and leaky sink

    I had a clogged kitchen sink and noticed afterwards that the drain was leaking as well. I called New Canadian Drain and Plumbing and was fortunate enough to have Masoud come out to my home to provide a free estimate. Masoud was very humble, knowledgeable and thorough with his work. He was also very respectful of the work area and made sure that everything was in full working order and clean once he was done. I would recommend him to anyone.

    Answer from pro:

    Thank you, for sharing your experience with fellow homeowners. We appreciate your comments regarding Masoud’s professional service. Our staff do their best to provide the best service possible and it is rewarding when they receive appreciation such as yours. We look forward to being able to assist you with any future plumbing issues. Thank you from New Canadian Drain and Plumbing.

    Reply created 20 Jun 2023
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 5 out of 5
    Review left on 2 Jun 2023

    70 year old house with old taps that leak

    Our family is so grateful for the quick response we received from New Canadian Drain & Plumbing. When you have a leak and you can't stop it yourself you are in a panic to find someone to help. New Canadian sent Tony within the hour, as promised. Tony repaired the leaks and replaced the old taps. The main water shutoff also needed extensive repairs which Tony did quickly and courteously, taking the time to explain to us the work that needed to be done. Tony & Serge did an exceptional job and I would highly recommend them and the company to anyone who wants the job done right!

    Answer from pro:

    Our team of professionally licensed plumbers do their best to help our customers whenever we are needed, especially during emergencies. We are glad we were able to have Tony and Serge assist you in an efficient, professional and courteous manner. Your comments and recommendations are greatly appreciated. Thank you from New Canadian Drain and Plumbing.

    Reply created 5 Jun 2023
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 5 out of 5
    Review left on 30 May 2023

    Replace toilet, kitchen faucet and under kitchen sink water supply valve feeding deck faucet

    Nima was skilled, fast, and left very clean workspaces. He was able to "diagnose" the source of issues and remedy them. All like new again! Certainly, a huge recommendation.

    Answer from pro:

    Thank you, for sharing your experience with fellow homeowners. We appreciate your comments regarding Nima’s professional service. Our staff do their best to provide the best service possible and it is rewarding when they receive appreciation such as yours. We look forward to being able to assist you with any future plumbing issues. Thank you from New Canadian Drain and Plumbing.

    Reply created 30 May 2023
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 5 out of 5
    Review left on 26 May 2023

    Attic exhaust

    Very fast service. Work was done within 2 hours of my initial call. Tony was great, quick, cleaned up the site. Would recommend. Thanks

    Answer from pro:

    We are happy to hear that Tony lived up to your expectations and resolved your plumbing issue quickly. Please feel free to call us anytime. Thank you from New Canadian Drain and Plumbing.

    Reply created 26 May 2023
  • Review from Ryan
    Rating: 5 out of 5
    Review left on 25 May 2023

    Shower Faucet

    Winford provided great service. From the time to calling for service to a completed job was less than 3 hours. Highly recommend.

    Answer from pro:

    We are happy to hear that Winford lived up to your expectations and resolved your plumbing issue quickly. Please feel free to call us anytime. Thank you from New Canadian Drain and Plumbing.

    Reply created 25 Jan 2024
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 24 May 2023

    Pipe repair

    DO NOT USE THIS COMPANY They did some work for us and their work was not up to code, which ended up creating a big problem and damaging a brand new kitchen. We have reached out numerous times and they are not fixing the problem that even their own supervisor Shendon said was not done properly. We have attempted to resolve this with them for weeks and the owner Igor cannot even have the decency to call us back. Please save yourself the trouble and DO NOT USE THIS PLUMBING COMPANY.

    Answer from pro:

    We respectfully disagree with the statements made in this review. During our initial visit 4 years ago regarding the issue, we had advised to replace the entire pipe to provide a permanent solution to the leak. However, the homeowner declined this option due to concerns with cutting out the ceiling and floors. We provided the homeowner with a temporary solution to the leak and advised that the leak will happen again in the future. As a business, we operate professionally, follow building codes, and always seek the homeowner's permission before proceeding with any work. As the homeowner decided not to go ahead with the repair of the entire pipe and only wanted the temporary fix, that is all we completed as we can not force anyone to complete any work on their homes. As stated by the homeowner, we have completed many jobs for them and if we were truly “job [creating] at the customer’s expense”, then those other jobs would have provided issues as well. We stand by our commitment to assisting homeowners in resolving the issues and providing our professional solution, but we also respect the homeowner’s decisions regarding there own homes. From New Canadian Drain and Plumbing.

    Reply created 26 May 2023
  • Review from Lisa Burling
    Rating: 5 out of 5
    Review left on 23 May 2023

    Plumbing sink

    Winford was great . Timely efficient . He gave me two options which I appreciated. He was also tidy which I always appreciate

    Answer from pro:

    Thank you, Lisa, for sharing your experience with fellow homeowners. We appreciate your comments regarding Winford’s professional service. Our staff do their best to provide the best service possible and it is rewarding when they receive appreciation such as yours. We look forward to being able to assist you with any future plumbing issues. Thank you from New Canadian Drain and Plumbing.

    Reply created 24 May 2023
  • Review from Greg K
    Rating: 5 out of 5
    Review left on 22 May 2023

    Sanitary Drain Line Replacement

    Had a cracked clay pipe in a 100 year old house, Tony was first on site to take a look at the situation. He stated specifically what the cause was and showed me in person. The next day 2 outstanding individuals (Lubo and Sebastian) Showed up from New Canadian Drain And Plumbing. As they started digging out the trench to replace the old clay pipes they not only took notes and photos along the way but called on me to take a look at where thy were each step of the way.. It took approximately 5 days to complete.. The workmanship was one of the best I have seen from any contractor!!

    Answer from pro:

    Thank you Greg, for sharing your experience with fellow homeowners. We are pleased to hear that you were satisfied with our efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us. Until next time, take care.

    Reply created 23 May 2023