We have used this service several times over the course of a few years. It was simple work, such as the replacement of sinks and cleaning of tubes. Every time, the job has been completed quickly, professionally, fulfilling the needs of every costumer, and with great respect. However, we had a bigger problem regarding our most recent order. It has been a job with problems.
In September, we bought a townhouse. In the main shower, we had a glaring issue that wasn't able to be pinpointed, even during the home inspection. The shower either worked or it didn't. The hot water was practically nonexistent. The shower equipment had no known brand applied to it. As a result, it was almost impossible to replace any broken parts. Before buying the service, we took advice from our friends who understand tech better, and everybody said that there is only one solution to the problem: completely change the shower system and break the tile.
A person from New Canadian came to us and told us the same thing. We were very upset. He told us to wait until he spoke with his boss. After that discussion, we were told that the proper replacement parts are impossible to purchase, but they would try to make anything possible for us to not have to completely change our system. The employee came to us several times and tried several solutions until he finally came to one. We were very grateful for the fact that this service doesn't only care about making a quick profit, but to satisfy the needs of the costumers as well, which is rare during this time. The service costs reasonably and is always very professional and effective. It is a pleasure to have its workers work for us.
We highly recommend New Canadian service for any types of plumbing. I wish for this service to prosper during the new year.
