New Canadian Drain & Plumbing Ltd

Rating: 4.7 out of 5

New Canadian Drain & Plumbing Ltd reviews (1248)

  • Review from TD
    Rating: 5 out of 5
    Review left on 21 May 2015

    Shower stall leak

    I found New Canadian Drain & Plumbing Ltd. on HomeStars and gave them a call for my shower leak. They were pleasant over the phone and were able to book me in for a same day appointment (on a Saturday). Even as he came across evidence of a poorly designed previous plumbing installation, the technician took the time to explain everything that was happening on a frequent basis. He was working within a very tight space, and had forgotten a specific power tool (can't remember the name of it) that would have made the work a lot quicker, but continued to work on the leak until it was fixed. Overall, I was satisfied with the workmanship and customer service, and the leak is fixed.

    Answer from pro:

    Hi TD, we would like to thank you for sharing your experience with fellow homeowners. We appreciate your detailed and positive feedback and we are very pleased to know that you were satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we would appreciate any referrals that you send our way. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time TD, take care.

    Reply created 22 May 2015
  • Review from R.Mann
    Rating: 0 out of 5
    Review left on 21 May 2015

    Laundry install

    I called this company after word of month referral. When I initially called I explained exactly what I was looking to have done. Basic stacker washer/dyer on my main floor, and that I wanted to have someone come take a look at what can be done. The lady on the phone sent Dan who got there in about an hr. He came in looked at the area that was prepared for the plumbing to begin as soon as I could find the right person. I was quoted for 850 tax included. It sounded reasonable and on par with what other's had quoted. So I said yes. First Dan mentioned he would need to brake open the drywall and weld then turn off all the water in the house. 2 hours went by and Dan said that the plumbing was complete. When I looked at what he had done I noticed he used plastic pipes instead of the copper that would have been used for welding, and that he only had 2 lines in; even a dim witted person would know that Landrys have 3 lines, 1 hot water, 1 cold water and drainage. Dan had only put in the hot and cold and forgot the drain. He's response was "Oh Yeah, expletive".....every second word out of his month was profanity.... It was clear that he had forgot. So before he would continue he asked to check codes or something so he went to his truck for 10 mins or so. When he came back he spent about 15 mins explaining what he would need to do to follow code. Lastly he adds that in order to do everything right it will cost 1800 plus tax. I was in complete shock! I would never have had Dan to begin any work if I had known what he would be charging. I was stuck, so I asked to speak to his supervisor. Malik was no more helpful, I was hoping he would come up with a solution, maybe give me a discount or something for Dan gross incompetence, but nothing was offered, well I was on the phone Dan got so offended that he didnt wait for me to get off the phone, when he decided for himself that he would cut the lines and leave. I had to ask him to settle down and let me finish talking to his sup. Dan was unwilling to compromise, he didnt see that I could not afford the price to had changed the cost to. And that he should have more carefully quoted me, did he not know that I required 3 lines for a landry? In the end I had to pay him 565 just to get him out. Never ever will I call these ppl again. I do not trust the employees, at bare minimum I wanted professional, knowledgeable and experience, which I did not get. I guess they can afford a bad review here and there.

    Answer from pro:

    Hello R.Mann, first and foremost, you had called in for an estimate, it was a free estimate for someone to come out and assess your project, and that if you did not agree to the work you can send the technician on his way. Upon arrival, our technician Dan assessed and gave you a price ONLY for the Water line service, drain work was not included in the price, you had signed and agreed to only do the water service because our price was very competitive and reasonable, we were the fourth company to come out and give you an estimate, you liked the price to run approximately 25ft of water line service and agreed to the price for the Water Line service so we went ahead and completed the work for you. And for your awareness, throughout Ontario, we extensively use plastic pipes when doing water lines for residential and commercial properties. When we quoted you for the drain, we left you an estimate for $1800+hst, this was before any work was started, to run approx 25ft of drain line, that included to break the concrete, run the drain line and re-cement the floor, you did not agree with the price and only wanted to pay $1300, we had informed you that we cannot do that type of work for that price you wanted to pay. On the written contract it states that you agreed and signed for the hot/cold Water line service and that we were not responsible for the drain work. We at New Canadian Drain & Plumbing are a VERY honest and reputable company and your accusations against us are unjust.

    Reply created 23 May 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 May 2015

    shower faucet replaced

    Had a problem with the first plumber they sent. Spoke to the company and they sent Siavash who was excellent. Changed the cartridge and will come back to put the fixtures in when I buy the fixtures. Even though the cost will be more then the first plumber quoted, Siavash said he will charge me only the difference. I'm impressed that this company was so eager to make me happy with their service. I would recomment them.

    Answer from pro:

    Hi Theresa, Thank you for taking the time to share your experience with us. We greatly appreciate your feedback. Please keep in mind that we will continue to strive to deliver exceptional service to you as a valuable long-time customer of ours. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to working with you again in the short future. Until next time Theresa, take care.

    Reply created 26 May 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 May 2015

    rescued pet from water drain

    After my pet fell down an outside water drain, I frantically called plumming companies to help rescue my furball. Many companies were to busy, many didn't return my phone call and some just flat out refused to help save my pet Well these guys came - Thank you so much!!

    Answer from pro:

    Hi Julia, thank you so much for taking the time to share your experience with fellow homeowners. We greatly appreciate your feedback on our services. Here at New Canadian Drain & Plumbing, we constantly aim to go above and beyond to address our customer's plumbing needs even if it involves rescuing a family pet from the drainage system. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we would like to thank you in advance for any referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time Julia, take care.

    Reply created 19 May 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Apr 2015

    water line replacement plus backflow valve

    Malik and team did a great job replacing our lead waterline from the street to our house, plus installing a backflow valve. They were fast, clean and pleasant. Really recommend these guys

    Answer from pro:

    Hi Angela, Thank you for taking the time to share your thoughts and feedback with fellow homeowners. We are very pleased to know that you were satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we would also greatly appreciate any referrals you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing as your #1 service provider and we look forward to your continuing business. Until next time Angela, take care.

    Reply created 21 Apr 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Apr 2015

    Main drain cleaning

    My basement was leaking water every time somebody used the shower. I called a few different companies and New Canadian was the cheapest. I originally spoke to Anna who was very polite and put me in touch with her manager, who's name I don't remember. He explained everything to me, what options I could consider and how much I would be paying. There flat rates made me very comfortable. The gentleman on the phone told me it would be $190+HST to have a plumber show up and clear the basement drains with an industrial size snake. Other companies I called offered the same service for $265 for the first hour and $175 for every hour after that. Mark arrived on time and was very informative, he told me exactly what he would be doing and explained every step as he was doing it. In the end he cleared out two grocery bags full of makeup remover wipes, paper towel and q-tips. ALL FOR ONLY $214.70!! I think that is a great price considering they show up in a truck at anytime, spend a few hours, use expensive equipment and get the job done neatly and in a professional manner. Like anyone else I was worried about paying hundreds or even thousands and getting ripped off. But New Canadian was very trustworthy and I know I will be calling them again. Hopefully this time they'll give me one of those cool t-shirts ;) haha Thanks NCDP!

    Answer from pro:

    Hi Nick, first and foremost, we would like to thank you for taking the time to share your thoughts and experience with fellow homeowners. We greatly appreciate your positive feedback and we are very proud to know that you are satisfied with our efficient workmanship, affordable rates and great customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing Nwe Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Nick, take care.

    Reply created 13 Apr 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Mar 2015

    Plumbing

    We had a burst water pipe and needed emergency service. New Canadian had a plumber here within two hours and we had our water back on a half an hour later. Prompt, professional, courteous service, very pleased.

    Answer from pro:

    Hi James, Thank you for taking the time out of your busy schedule to share your thoughts and experience with fellow homeowners. We appreciate your kind feedback. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time James, take care.

    Reply created 4 Mar 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Mar 2015

    New sewer drain

    The company repaired my collapsed drain quickly and professionally. Their work was thorough and neat despite the worst possible weather conditions and complications. Many thanks to Isaac, Igor and the rest of the team.

    Answer from pro:

    Hi A Davis, thank you for taking the time to share your thoughts and experience with fellow homeowners. We greatly appreciate your positive feedback and we are very pleased to know that you are satisfied with our efficient workmanship, dedication and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time, take care.

    Reply created 3 Mar 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Feb 2015

    Main Drain Backup

    We just had our main drain backup fixed. A backwater valve and city line was repaired. We were offered very clear and honest analysis/work by Isaac. He was definitely most helpful, considerate and precise. We'd would also like to thank Lino, Mike, Victor, Backram, etc. for their professional work. Great team effort. Through the years, we have had experiences with a number of contractors and tradespeople. These guys ARE the best we have experienced. When management assists at the job site, it only shows their commitment to excellence. Their quality control was clearly demonstrated. Well done!

    Answer from pro:

    Hi Ed, What a pleasure reading your review! Our team would like to thank you for taking the time to share your experience on our services. We appreciate your wonderful feedback. New Canadian Drain & Plumbing continue to strive to deliver exceptional workmanship and customer service and when we receive feedback such as yours, it makes our job very rewarding and worthwhile. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business and any referrals that you make on our behalf. Until next time Ed, take care.

    Reply created 10 Feb 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Feb 2015

    plumbing, drain problems

    Nobody seemed to know a plumber in the area, until I asked Brent Crawford (thanks, Brent!) and he recommended New Canadian Drain & Plumbing. On a Saturday morning they were friendly on the phone, Mark came within an hour. He was very professional and knowledgable. He took a look to assess the problem (clogged drain in the basement), had all the necessary tools (snake with a camera) and was able to fix the problem in a fairly short time (push the clog out). He was also very nice and friendly. An altogether positive experience. Thank you!

    Answer from pro:

    Hi Uli, First and foremost, we would like to give a big thank you to Brent Crawford for the referral. As well, we would like to thank you for taking the time to share your thoughts and experience with fellow homeowners. We appreciate your great feedback and are very pleased to know that you are satisfied with our efficient workmanship, professionalism and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we would like to thank you in advance for any referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to working with you again. Until next time Uli, take care.

    Reply created 8 Feb 2015
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