Priority Plumbing

Rating: 4.7 out of 5

Priority Plumbing reviews (800)

  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 24 Nov 2011

    Fix stopped up Kitchen drain

    Always a bad feeling when you wash some dishes and the water stays in the sink. Usually a little Drano or a quick plunge cures that but when nothing works you call the professionals. We did that and the Priority Plumbing rep was over within and hour. After a quick inspection he told us it wasn't just a blocked kitchen drain but a blocked main down pipe connected to it. Long story short...their people came the next day, removed and replaced the main pipe, the floor drain and the laundry tub. Tough to argue. They worked half the day and did the job which ended up costing quite a bit, e.g. $4000. I can't complain about the work but the cost seemed quite high. Sure, I could have asked them to just do the down pipe and leave but the floor was already busted up and if there were further problems with the parts undone...it would just cost more later. Drains all work fine so I can't complain about anything other than price and the fact they promised to do a camera scope of the main drain but didn't have the camera with them. My recommendation...get a couple of estimates, even if the water isn't flowing.

    Answer from pro:

    Thank you for your feedback. Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Nov 2011

    Plumbing and Pipe Repair

    In our old house our pipes started leaking a natural thing in a house of that age but a pain and expense to fix we had the guys come in any the were nice great service, hard workers and i felt comfotable with them in my home (it is just me and my daughter) i highly recommend services if you have any plumbing needs and want great service without a huge bill

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
  • Review from Heather
    Rating: 5 out of 5
    Review left on 19 Nov 2011

    Emergency trap replacement, backwater valve installation

    They came when they said they were going to. They did what they said they were going to do, at the cost they quoted. Everyone was polite and professional - they even sent a thank you card! I will definitely call them again if I need a plumber.

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Nov 2011

    Plumbing services

    We have used their services many times and found them to be courteous & professional. every time. Greg & Austin explained all their work and it was done promptly. I would highly recommend them.

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Nov 2011

    replacing toilet

    After an initial visit did not resolve the underlying problem, Priority Plumbing returned to replace the whole unit. The plumber was fast, polite and tidy, and credited the cost of the first visit towards the final cost of the new toilet.

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Nov 2011

    Replaced plumbing

    Priority Plumbing is the company to use. When dealing with plumbing a lot of unknown things can happen which can change the scope and cost of the job. Thats what happened to me and I'm glad I had the experience and knowledge of the guys at Priority Plumbing to help me navigate through such a difficult time.

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Nov 2011

    Clogged Drain

    We have given them some very difficult jobs. The show up on schedule and don't leave until they succeed. They are very thorough and tidy up before they leave. W highly recommend them.

    Answer from pro:

    Thank you for sharing your positive experience with felow Torontonians. We really try to make sure every customer is taken care of, and not rush off to the next call while leaving your home with a half done job. This is one of the reasons people choose us over the competition. When we hear positive feedback form great customer like you, it makes all of our hard work worthwhile. We thank you for being a valued client. - Austin Tsakopoulos, President.

    Reply created 8 Nov 2011
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 20 Sep 2011

    Emergency water leak repair

    I had had a good experience with Priority in the past, so when our main water line broke we called them up. They did a great job...no complaints there. But they convinced us to sign up for their monthly protection program. Then they harassed my husband with incessant phone calls at work (where he can't answer his phone). We have asked them to remove us from their program, but we are still being charged $8 a month. In short, their work is good - hire them for a single job, but stay away from the ongoing service program...

    Answer from pro:

    Dear K I am sorry that you felt pressured to sign up for our monthly service plan that allows you benefits such as no additional charge for emergency service, front of the line booking, and on going safety inspections to ensure your home is in safe operating condition. Regarding the insistent calls, we do call our customers when it is time for their Safety Inspections to set up an appointment. I am sorry that he felt the amount of times he was called was over the top however this is the first I am hearing of this. Had your husband simply called us (we have after hours service and voice mail) or sent us an e-mail indicating that he was not interested we would have stopped. Please call, or e-mail info@priorityplumbing.ca with your name, phone number, and address, and we will remove you from all of our contact lists, as well as stop any monthly charges to your credit card. If we have over charged your credit card in any way please let us know the date that you cancelled you Service Partner Plan and we will gladly refund the money. We take customer satisfaction seriously and hope our actions help to rebuild any relationship that may have been tarnished. Sincerely, Austin Tsakopoulos

    Reply created 22 Sep 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Aug 2011

    Leaky toilet

    I've been a client of Prioirty Plumbing for several several years. Today, my toilet needed a minor adjustment. Greg came to the house on schedule, fixed the problem within minutes and explained what he had done. I would recommend both him and his company highly.

    Answer from pro:

    We appreciate yoiur business and for sharing your Positive experience with others. It is a pleasure to work for great customers like you. - Sincerely, Austin Tsakopoulos.

    Reply created 8 Nov 2011
  • Review from Roger Dacre
    Rating: 5 out of 5
    Review left on 20 Aug 2011

    Drain in Garage Backing Up

    My drains were backing up in my garage so I called Priority Plumbing. Greg came out and was informative. He proposed two different options to fix the problem and I was not pressured in any way. We decided to power wash the drains and everything works fine now. I would use Priority plumbing again if I ever require plumbing services in the future.

    Answer from pro:

    Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

    Reply created 7 Sep 2019
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