Safetech Alarm system was called to install security monitoring systems in two units of my home in March 2014. The customer service person (Sharon) did not fully understand my requirements and neither did the installer (Andrew). From the first day the system did not work. I left the country on two occasions and spent part of my time away trying to resolve the issues with Safetech alarm systems. The company president initially ignored all my calls (long distance from 2 different countries) and even at some point untruthfully said that someone from his company had called me (when I eventually filed a report with the Better Business Bureau).
Firstly they charged more than I had signed for on the contract and, in the process of trying to resolve the matter, their staff said the company would provide 3 months monitoring for free. This also did not happen and instead, for the past 6 months there has been NO MONITORING service in my home and the company has charged my credit card a total of $484.43. As at today September 22, 2014, I received an e-mail stating that the company is trying to charge my credit card again! My issues with this company have been raised with the Better Business Bureau with no resolution yet. I will be forced to go into litigation with this company. KINDLY DO NOT DO ANY BUSINESS WITH THIS COMPANY!! I read great reviews and thought they were a good company to deal with, however that has NOT been the case. The company owner, Sean has had NO regard for the life and safety of my family and property by:
1. NOT providing monitoring services to my property from the first day the system was installed on March 27, 2014 to date
2. Exposing my home, the valuables in my home and any occupants of the home to the dangers of break-in, loss of property and/or lives
3. Debitting my credit card with amounts (on 2 occasions) contrary to signed contract on the first occasion and to staff's written intention on the second occasion
4. Not responding to service issues raised and
5. Not possessing the ability to identify loss of monitoring signals to their security monitoring stations
In addition to that, Safetech Alarm Systems has provided second to none in the most terrible, unprofessional service, client experience and after sales service
AVOID DEALING WITH THIS KIND OF COMPANY!!