Joe The Appliance Guy reviews (668)

On Friday, my washing machine started making strange sounds just before the spin cycle, and then subsequently stopped working. I called Sears, and the quickest they could come was Saturday, so I booked an appointment. 5 hours later, they called to cancel, and the earliest they could come was Tuesday, so I told them don't bother. I next called TAS....same problem, Tuesday. I did a quick internet search and up came "The Appliance Guy" reviews and I decided that I'd give him a call - by this time it was 3 p.m. on Friday afternoon. Joe answered on the first ring, and did a quick diagnosis over the phone. I expected he was going to put me off until next week, and instead he said "I'll be there in 20 minutes, I'm not far away, and I want to come now to see what is happening". I couldn't believe my ears, and sure enough, he arrived in 20 minutes with toolkit in hand, and got to work. Within 10 minutes or so, Joe had diagnosed a pump that needed to be replaced, and he even had the part in his van! Another 10 minutes or so, Joe had the part replaced, he cleaned up my floor, and I signed the bill. What an amazing service professional! I was completely thrilled to have my washer working like new again. I'll be calling "The Appliance Guy" again whenever I have a repair, and I'll certainly recommend you Joe!

I was very pleased with "The Appliance Guy". I called him after reading his reviews here on HomeStars. Our gas oven wasn't working and I was pretty sure we needed a new igniter, which turned out to be the case. He was prompt, courteous, and efficient. He took the time to show me on his multimeter that my old igniter was dead and the new one was good. He is very proud of his HomeStar rating and he well deserves it!

The day after we moved into our new home, we noticed the fridge that came with the house was not keeping food cold- at all. In moving in panic we found Joe on homestars and gave him a call. Although he was leaving the next day on vacation he managed to squeeze us in and came and fixed our refrigerator. He was timely, friendly, curious, knowledgeable and professional. I would highly recommend Joe to anyone who's appliance is on the fritz. Fingers crossed we won't have a problem in the near future, but if we do, I know who to call. Thanks Joe!

No over-promising, not messing around. Costs were explained up-front and he showed up precisely when he said he was gong to. I can't tell you how much I wished every service guy was like this. I only docked him one star because of his phone manner. When you meet him in person, he's perfectly personable, but over the phone he can come off a little brusque.

I purchased my condo with appliances. I was considering buying a new dryer because it took three to five cycles to DRY clothes, even if the load was just a couple of towels. The Appliance Guy came at the time I requested and prepared to do a repair. But upon inspection, he advised the dryer was okay and proceeded to give me a little lesson in how to use the appliance correctly. I paid the minimum charge, which I agree was fair for his time and effort, but saved the repair and/or replacement costs. I was going to replace an appliance that was working fine. Thanks Appliance Guy!

After moving into our home the 'new' oven broke within 5 days. We called The Appliance Guy who was able to visit the next morning. To our amazement he even had the part (which we thought would be a special order) and was able to fix it right there on the spot. Thrilled! We'll be calling him again since we were notified by Enbridge of a gas pipe that needs replacing.

My slightly older 8 speed GE washing machine was no longer agitating or spinning. Called Sears for repair and was very unhappy with the phone customer service so I googled washing machine repair Etobicoke and found Joe on this website and decided to call based on all the great reviews. Joe was EXACTLY what his ad and all the comments said! He called back, scheduled a mutually agreeable time - even though i was west of his usual zone and even called twice in the morning to confirm the time so I was NOT stuck at home waiting for him. During our initial conversation he asked a few basic questions about the machine and how the problem started. Due to his great expertise and years of practice Joe arrived with ALL the necessary parts required to restore my washing machine to its former glory!! Sears would not even schedule the appt without a model number and this particular machine has no such number anywhere easily visible. Joe was able to figure everything out with my basic, non-technical description. I really liked that after the repair was complete but before the cover was re-attached Joe took the time to walk me through exactly what was repaired and showed me what to look for in the future. He is professional and knowledgeable but he was also kind and respectful. He even moved the machine back into its proper place and was on his way before I finished a sink of dishes!! I returned to work and immediately told everyone about my wonderful repair experience because really, when does this EVER happen anymore?? I will definitey continue to call Joe and have happily recommended his services but I'm really hoping nothing else breaks for a while!!!! Thanks again Joe!

My very old Maytag dryer finally had some problems. I considered buying a new one but thought that it might be worth seeing if it could be repaired. Read the reviews here and decided to call Joe. He figured out the problem quickly, had the necessary parts with him and fixed it quickly. What a wonderful surprise. He explained what the problem was, showed me the parts that had to be changed and why - and explained what he was doing. Wonderful customer service and very knowledgeable and skilled. Have put his card at the front of line!!

3 year old GE Artica Refrigerator suffered from on/off freezer melt-downs for a long time and previous service calls were ineffective. Came across this website and decided to give Joe a try before throwing out my fridge. It was refreshing to reach Joe on the first try, who then proceeded to keep his promise to see me the next day, called ahead and showed up on time. Joe was friendly, professional and proceeded to finish the repair in 1/2 hour since he had the required circuit board on hand. My fridge is finally working properly and I am very happy - recommended.

So far he has repaired my dishwasher and my fridge twice (different problems). He was out to look at my washer yesterday. Even though I'm a bit outside his service area, I've never had to wait more than a day or two for repairs. I've never met him in person, but according to my wife he's professional, courteous and knows what he is doing.