I chose Skylights Unlimited because they had the best reviews, carried a well known brand, and I wanted a vendor that specialized in just skylights.
I had contacted Denis mid April 2016 for an initial quote to replace our bubble top skylight where the inner layer had cracked. Our inspector had noticed this along with the fact our bathroom vents were venting directly into the attic.
Denis was very detailed in the description of Velux Skylight and I decided to go with the triple pane, just for the additional R value.
We were still in the process of closing on the house, so I don't believe I got a proper in-person quote until early July.
Being that the triple pane would have to made, I was told in advance this would take some time but Tina would check on their schedule which was confirmed 4-6 weeks before it could be completed. This was absolutely fine because we were still in the midst of other renovations. I think around mid Aug I checked the status and the glass had just arrived and Denis was scheduling the work. We had hoped to get it done as early as possible as we had delayed our attic insulation til the end of Aug and I believe they put us in for an install two days from when I called which was perfect.
The skylight is absolutely beautiful and the vents look great at doing their job.
My only complaint is this: they had to replace something, a board or drywall or something and after they painted it but it is terribly blotchy. I don't mind if the white is off, I dont care for it to be blended, I dont even mind if there is a definitive line separating the old white and new but the blotchiness just looks plain messy. I can accept that some trim may need to be addressed but if you're up there already and you're doing it, try to do it with some detail. The second thought to me is, if you didn't care to do this right, did you at least do everything else right?
Full disclosure: I was not on-site, it was my mother-in-law.
Her description of the events may be not completely expressed to me very well but her description of the job was "rushed" and "he just wanted to get out of there".
I am concerned by that description but for me, the most important thing is, will anything leak? Only time will tell.
I do believe in Denis, and I don't think he would ever let his company's reputation sit on a shoddy job so I'm scoring this an 8. only because of the paint job. If I dont have any leaks after winter then its a 9.5. (if I can edit this thing. If I cant then I'll put up a second review with a score that reflects it).
I really do like the skylight, it's just everytime I look up I see the paint job and nothing can be done about it unless we get someone with scaffolding to properly address it. Its funny how a small detail like that can save you or cost your hundreds.
[Longer Term update]
Denis' team reached out fairly soon after my initial review and offered to attempt to resolve the paint issue. It was soon determined that the previous paint had not been applied well and left a texture that could not be corrected. I accepted their attempt to making things right. So after this somewhat harsh Winter, with its many freeze and thaw cycles and the heavy rainfall we've received in the previous month I am glad to report the skylight is still very water tight and no other issues have been experienced. With that I am upgrading my score from 8 to 10.
