Skylights Unlimited Inc

Rating: 5 out of 5

Skylights Unlimited Inc reviews (812)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Aug 2011

    Installation of a skylight in our front entry

    We are so pleased with our skylight. Our front room faces east and the porch roof blocks much of the light coming in. Denis (owner) came in for a quote and came up with a brilliant plan of creating a skylight "tunnel" through the porch roof. I am positive other companies wouldn't even have attempted this job.....love that Skylights Unlimited was up for the challenge and love the completed project. Great staff (company and installers). Yes, you can probably get skylight for cheaper but I think you'd be calling these guys anyway to fix the crappy work. You get what you pay for.

    Answer from pro:

    Hi Anu, we appreciate you taking the time to write this review for us. Yes, your job was quite the interesting one! Denis enjoyed coming up with a creative plan to get more light into the entrance of your home. It was a little tricky, but we’re always up for the challenge and doing something a little out-of-the-ordinary. As you said, we’re not the cheapest skylight installation company, but we pride ourselves on top quality in service & products. We really enjoyed working with you. Enjoy the rest of your summer, Sarah

    Reply created 8 Aug 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Aug 2011

    Replacement of skylight

    I am very pleased with the work that Skylights Unlimited did for me, it is excellent workmanship and a real surprise. People told me that skylights always generate some problems but this one is perfect. A plus review! Thank you for keeping a good business ethic and an excellent product.

    Answer from pro:

    Good Afternoon Claudia, Thanks for the review! We’re so happy that you’re pleased with our work. Yes, most people have heard horror stories of problem skylights causing homeowners grief. Those skylight issues usually occur because they were installed by someone who wasn’t a skylight installation specialist. There are many “ins and outs” in skylight work that only an expert who has been doing this for many years would know. Not to mention we only install Velux Skylights - the best quality skylights around. So put our expert crews together with top quality products and you get yourself a problem-free skylight. Thanks for your kind words. Sarah

    Reply created 19 Aug 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Jul 2011

    Installation of skylight, blind & interior work

    Our old skylight was leaking and caused some damage inside our home. The quality and the skill of the workmanship was apparent from the first meeting with the owner Denis to the final stages of the work of the installation. It was a quality installation (caulking and painting , insulation, new fan, greater energy efficiency). The work was carried out with care, in a timely manner and respectful of our home and schedules. We are happy customers! Marilyn and Marty

    Answer from pro:

    Hi Marilyn, thanks for the review. We’re always pleased when we have happy customers like you who value our quality care, service and all things to do with the installation. It’s a shame that your old skylight leaked and caused damage to your home, but we’re glad we could help repair it to make it good as new again. And now, with the higher energy efficient glass, you will notice a big difference in the temperature of your home. Warm Regards, Sarah

    Reply created 2 Aug 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Jul 2011

    Replacement of four skylights

    We had Skylights Unlimited fix our leaking Skylights earlier this month, and it was a great pleasure to have their services. They were prompt, reasonable, and did a superb job - using the best of materials - on all of our needed repairs. What impressed us the most was their flexibility and their willingness to make other smaller repairs that also needed to be done, without ever pushing the matter - being only interested in doing what had to be done to finish the job properly. In particular, they included plastering damaged walls(at small extra cost) , which many roofing/skylight companies do not bother to do. I would give them the highest rating. Marcia from Casa Loma

    Answer from pro:

    Thank you so much for your feedback on your experience with Skylights Unlimited, Marcia. We’re happy to have provided you with superior service & products. We like to be able to provide some interior work if possible, as we know this saves the client a lot of time and money trying to find a separate contractor to do the work. We truly want the client to be 100% happy with the job so we go to any lengths needed to achieve that result! All the best to you and your husband, Sarah

    Reply created 26 Jul 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jul 2011

    Replaced Skylight

    Very impressed with Skylights Unlimited - they were quick, gave my a reasonable quote and scheduled the work in a short window of time. Even when there were problems found with the previous skylight install (they hadn't properly framed it), they were able to repair the (pretty serious) problem at only a small extra cost.

    Answer from pro:

    Hi Jeremy, glad to hear that you were impressed with us. Yes, the previous installers had framed the skylight incorrectly, causing damage to the wood around the skylight which we only detected once the singles were removed. We try our best to avoid additional costs once a contract is agreed upon, but sometimes a case like this comes up where extra work must be done to insure that you don’t have any more problems in the future. At this, we do our best to keep our prices down, but still keep the high level of quality service we’re known for. Warm Regards, Sarah

    Reply created 26 Jul 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jul 2011

    Skylight Replacement

    I had a six year old 4x4 acrylic skylight from Artistic Domes that developed a four foot crack. After talking to the company and getting nowhere, since it was past the five year warranty, I decided to replace it with a Velux . I called Skylights Unlimited after finding their name on the Velux.ca website and Denis came by my house a few days later to give me a quote. He was a great to deal with, I felt he answered questions honestly and the quote was reasonable. I decided to go ahead and the install was done by the next week. The final result looked great and the install was clean. Their crew was courteous and showed up on time. Over all I was very pleased and will be calling them when my other acrylic skylight eventually fails.

    Answer from pro:

    Hi David, We’re glad to hear that you’re happy with your new Velux skylight and our services. Another plus with Velux is that you get a 10 year warranty for parts/labour and a 20 year warranty on the glass! We look forward to hearing from you in the future. All the best, Sarah

    Reply created 21 Jul 2011
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 20 Jul 2011

    Skylight replacement

    Had an extremely low quality skylight installed by the original builder that let in great light, but did nothing to prevent the heat from coming in as well. So we went with an electric open energy efficient Velux and we couldn't be happier with the impact it has had on the heat coming into the house. Plus with the rain sensor, there are no worries about making sure we close it before leaving for the day. However, after having the skylight installed and electric hookup completed in early June, it was discovered that the integrated shade was not functioning / installed incorrectly. I'm not sure why Skylights Unlimited didn't come out themselves to investigate / resolve the problem, but instead I was directed to contact Velux customer service. After 5 weeks of having to call customer support each week, the issue has still had no action taken to resolve it. Being told 'We will be out there next week for sure' is just adding to the frustration and disappointed. If this issue had been handled with a minimum of professionalism 5 weeks ago, it would have been an easy 10 ranking. But instead I have to provide a very dissatisfied ranking until someone actually addresses this problem. UPDATE Seems that after posting this message, I received a few calls from Velux and Skylights Unlimited to address my problem. Had representatives from Velux come to the house, and in 15 minutes that had re-aligned the shade so it was installed and working correctly. Have everything working as it should have and am enjoying the ability to block out that bright early morning sunlight. Upgraded my ranking score as originally said, I was very happy with the skylight, it was the customer service experience issue to address the shade that was unacceptable (Shouldn't take over 5 weeks to finally get someone to come to the house to fix a problem that ultimately only needed 15mins to address)

    Answer from pro:

    Hi BW, thanks for your feedback. We had tested the blind before leaving your home on the original install date and it was working without any problems. Also, once we heard that there was an issue with it we did, in fact come by to assess the problem with your blind when we were doing your neighbour’s job, but there was nothing we could do at the time. We contacted Velux about it several times and as it was a product issue, it was something that they needed to fix themselves. We’re sorry it took so long that it took someone from Velux to come out to fix the blind, as they have a stellar reputation and they’re usually quite good at keeping warranties & following through with repairs quickly. We will keep this incident in mind when dealing with all clients as we want to give each and every client the best work & service possible. Usually people are quite impressed with our level of customer service, but we take this review seriously and will work at improving. We’re glad to hear that you’re pleased with the skylight and the difference in temperature it has made on your home. Take care, Sarah

    Reply created 2 Aug 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Jul 2011

    Replacement of Skylight

    So far, I am pleased with the skylight that Skylights Unlimited installed. Despite the heavy rainfalls last spring season, I don't see any leakage. It does give me peace of mind, whenever a storm comes.

    Answer from pro:

    Hi Philip, it’s nice to hear that even after a year you’re happy with the work we did and feel assured that your home will remain leak-free. Peace of mind is an important thing to have when it comes to your home! Take care & thanks for the review. Sarah

    Reply created 11 Jul 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Jul 2011

    Installation of Venting Skylight & Solar Black Out Blind

    I am very pleased with my skylight. I am sure to save on energy costs as the top floor is now cooler. The service was excellent, on time and courteous.

    Answer from pro:

    Hi Jacques, thanks for the review. We’re happy to hear that you’re pleased with our service and that your home is cooler. You certainly will save on the energy bill now! Take care, Sarah

    Reply created 13 Jul 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Jul 2011

    Replacement of 2 skylights & repair of damaged interior

    We asked Skylights Unlimited to give us a quote to replace two damaged/leaky skylights. We had seen the company working on a neighbour's skylights, and the neighbour was happy with their services. Owner Denis Charron came promptly to give a quote. His explanation of the work required was remarkably clear and detailed. The work itself was done in a timely manner, workers were unobtrusive, cleaned up at the end. Denis Charron had told me that the new skylights would reduce the heat gain on the top floor of the house. Indeed, he is correct, we are pleasantly surprised at how much cooler the top floor of the house is even on a hot day. Denis' prediction about our AC working better after the new skylights now has come true!

    Answer from pro:

    Thanks for your feedback, Sunita. We know that it can sometimes be confusing/overwhelming for someone to decide on which skylight to get and which company to go with. That’s why we like to be as clear and concise as possible when giving a quote and explaining a job. Our clients say time and time again “now my AC works upstairs,” but hearing this never gets old! With this great information, now other homeowners will have some help in making the right choice for their skylight needs. All the best, Sarah

    Reply created 11 Jul 2011
Get in touch