Trico Homes Inc

Rating: 4.5 out of 5

Trico Homes Inc reviews (837)

  • Review from David Reimer
    Rating: 5 out of 5
    Review left on 15 Aug 2020

    Woohoo

    Perfect home for our growing family. We had our 3 month walk through and fixed any concerns we had and will make another visit in the coming months. Great home with great piece of mind

    Answer from pro:

    Thank you David for taking the time to write a Homestars review! So happy to hear the home is great and it works for your growing family. Please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager

    Reply created 25 Sep 2020
  • Review from Customer of Trico Homes Inc
    Rating: 0 out of 5
    Review left on 13 Aug 2020

    The absolute worst experience

    We have had the worst experience and it has given us total anxiety for a few years now. If you plan on purchasing a home in the higher range - do not go with this builder. We have dealt with the worst kind of people that will smile in your face knowing you are getting screwed, all while they are making money for what feels just like a money hungry corporation. We upgraded our home a lot, which is our fault, because now we are dealing with poor workmanship and after our 1 year warranty, it all falls on us. Even during the 1 year warranty, it was a total fight for every little thing. When they are in the wrong, they won't admit it and still blame you. A lot people that are happy with their homes either have no idea what to look for regarding the workmanship or they just haven't discovered yet all the issues they are going to have. These homes will last 10 years tops before needing major repairs, if you are lucky. We have had ever kind of issue you can imagine. The houses are put up fast, they have a system and that works for them due to this dumb warranty and they walk away winning. The warranty only works for the builders, not the home owners, no matter how much they say it's fair - It's not. We have lived in this home under 3 years and are already having to look for land to build a forever home (which this was supposed to be) and do it right and get out of this house that's literally falling apart. Save yourself the headaches and disappointment.

    Answer from pro:

    Trico Homes takes all feedback very seriously. I can assure you that Trico is a very reputable building and we strive very hard to provide our customers with a home that has high quality and standards. The warranty is set by the Government of Alberta and all builders must adhere to those warranty guidelines. At no time do we want to blame our customers for anything that falls under the warranty. I would be happy to speak with you regarding your concerns, please contact me at 403-287-9300. Nicole Walker, Customer Relations Manager

    Reply created 14 Aug 2020
  • Review from Customer of Trico Homes Inc
    Rating: 5 out of 5
    Review left on 3 Aug 2020

    Basement development

    Excellent additional Service. I bought a new house from them and I decided to develope the basement. The service was professional and has a warranty similar to the house. I truly recommend Trico.

    Answer from pro:

    Thank you for taking the time to write a Homestars review and purchasing a Trico home. Basement development adds so much space to the home. I'm sure your home is beautiful! Please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager

    Reply created 25 Sep 2020
  • Review from Customer of Trico Homes Inc
    Rating: 5 out of 5
    Review left on 2 Aug 2020

    New home

    They actually deliver what they show. Best house designs and amazing/helping team to give responsibility of your new home. Very good upgrade options and after sale service. Raj(area manager) thank you for understanding our needs and providing us our amazing first new home.

    Answer from pro:

    Thank you for taking the time to write a Homestars review! It's so great to hear that you are happy with the home, upgrades, options and after sales service! Please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager

    Reply created 25 Sep 2020
  • Review from Customer of Trico Homes Inc
    Rating: 5 out of 5
    Review left on 31 Jul 2020

    Great Experience so far

    It has been really great experience so far. We moved into our first home a year ago and have been loving our time here ever since. Any concerns or issues reported are taken very seriously. Regular inspections are really appreciated as well. I would recommend Trico Holmes to anyone looking.

    Answer from pro:

    Thank you for taking the time to write a Homestars review! We are happy to hear it was a great experience and that any concerns or issues have been addressed. Please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager

    Reply created 25 Sep 2020
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 28 Jul 2020

    Do not buy a Trico home unless you are looking to fight for everything

    My experience with Trico started out very well during the sale process. I honestly thought that this would be an amazing experience based on the reviews I have seen and my experience with sales but, everything changed when I took possession. I learned that a lot of the "promises" or more expectations that were set during the sales process were really just telling me what I wanted to hear which, was strange given I had already completed paperwork. Many of the things I was promised would be done when I moved from out of province took over a year to complete. My experience with Trico since then is that they have garbage after sale and service and either look to blame you for everything or try to find ways out of honouring their warranty. Every answer is that the issue is standard. Totally normal that your floors all squeak and bounce after less than a year. Completely normal to completely miss the floor joists when installing subfloor, all concrete cracks and unless you have the grand canyon, it's normal. Kitchen cabinets, garbage. Guess I have to live with that though since the cabinet company went bankrupt. It's totally normal for your windows to only stay closed when they are locked. In case my sarcasm is lost, none of this is normal. To add insult to injury, I very nearly ended up in court with this company because they screwed up with their drafting and didn't want to take ownership of their mistake. As a future buyer, I would be VERY skeptical about all the positive reviews you are reading since every neighbour in this area (save for 1) that I have spoken to who bought Trico has had issues, poor service and has regretted the decision. If you want to know what your service with Trico will be like, just read their response to their negative reviews. Remember, this is what they are willing to write publically. Imagine what it is like to deal with them when what they say is not memorialized in writing. Final comment. I am two years into my new home and I would give anything to go back and make a different builder decision.

    Answer from pro:

    Trico Homes takes this type of feedback very seriously. I'm sorry to hear you have these concerns and I will look into them immediately. I want to assure you that all the reviews on the Homestars review site are customers who Trico has built a home for. I understand you are disappointed with your experience and I will certainly find out more information and email you. Thank you for your patience. In the meantime, please feel free to contact me. Nicole Walker, Customer Relations Manager

    Reply created 28 Jul 2020
  • Review from Bill Coutts
    Rating: 1 out of 5
    Review left on 15 Jul 2020

    Incompetent Warranty Dept.

    We had a great relationship until my first experience with warranty. There was a temporary 2x6 column poured into the basement floor. Warranty insisted it was structural even though it was 22" from steel column. 2nd experience was with grading. Work was great but material supplied was garbage. Removed 4" thick asphalt, a no excavating sign & rocks as big as your head. Zero organics in the rubble. Warranty insists its loam even though field staff contradict this. Update: an email was sent to Trico’s president 16Oct2020 & 1 of the issues noted was that 3 customers within a 1-block radius refused to deal with 1 of their warranty staff. The response was that the case gave them the opportunity to learn & improve. Time will tell. I wouldn't deal with them again though.

    Answer from pro:

    Trico takes all feedback very seriously. In looking into this further, the warranty department is fully committed to addressing any concerns. I have reached out and have been in contact with you. Thank you for your patience. Nicole Walker, Customer Relations Manager

    Reply created 28 Jul 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jul 2020

    Verona

    Great experience with Verona !!! Very nice structure as per requirements. From booking home to posession and then 3 months checking...really well managed Builder ! Verona homes...nice area, really good community for young family !

    Answer from pro:

    Thank you for taking the time to write a Homestars review! Verona is a beautiful community and it's great to hear that all things were managed well by Trico. Please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager

    Reply created 31 Jul 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Jul 2020

    Dream home

    Trico designed a one off concept to our needs as a family. The process was smooth and easy from the start to finish in a timely period. Their team in Redstone is quite good especially Justin. He was always there for us to help. We are delighted with the house and would definitely recommend Trico Homes to anyone considering a house.

    Answer from pro:

    Thank you Pratibha & Sandeep for taking the time to write a Homestars review. I'm so happy to read your feedback and that you felt the process was smooth and easy from start to finish. Redstone is a lovely community and Justin does a great job of delivering exceptional customer service. Thank you for recommending Trico Homes. Please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager

    Reply created 31 Jul 2020
  • Review from Customer of Trico Homes Inc
    Rating: 5 out of 5
    Review left on 3 Jul 2020

    New build - Verona Townhomes

    Very professional and friendly team of George and Michael helped us out throughout the whole purchase process. Being the first time homeowners we felt very comfortable working with them as they guided us through the whole process and told us of the steps that we need to take at every stage. George was always just a phone call away and he was always eager to reply to our numerous queries. We were given regular updates throughout the building process.

    Answer from pro:

    Thank you for taking the time to write a Homestars review. George and Michael are very professional and are always there to help our customers through the process. When purchasing a home for the first time we understand there are many questions. Trico recognize that and are always just a phone call away as you noted. Thank you for purchasing a Trico home. Please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager

    Reply created 31 Jul 2020
Get in touch