Trico Homes Inc

Rating: 4.5 out of 5

Trico Homes Inc reviews (837)

  • Review from Customer of Trico Homes Inc
    Rating: 5 out of 5
    Review left on 3 Jul 2020

    New Home with Trico

    This is our second New Home Build and we can definitely say that this Trico home-building experience is much better than that of our first home (with another builder). We were impressed with the knowledge and professionalism displayed by the Sales Team (Greg and Reed). During the process, we were able to easily make some desired changes to the design of our home and are very happy with it. Sarah at the Design Center was amazing: so accommodating and helpful during the design selection process. We received great service throughout the building process from all the Trico teams - sales, design, site supervision, walk-through, warranty. We highly recommended Trico Homes. Great work!

    Answer from pro:

    Thank you for taking the time to write a Homestars review! It's great to hear that you are happy with the experience and impressed with the knowledge and professionalism of our team. Sarah is the Design studio is amazing. She's been with Trico for several years and has such an eye for colors and design. Thank you for recommending Trico Homes. Please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager

    Reply created 31 Jul 2020
  • Review from Angela
    Rating: 5 out of 5
    Review left on 2 Jul 2020

    New Home Build

    I cant say enough about our experience building a home with Trico Homes. From the time we walked into the show home and met Shawna to the day we took posession, every step met or exceeded our expectations. Wil sent us weekly updates and pictures of the progression of our home. Signature lighting, Sonata window furnishings and the Trico Homes Design Center were all very knowledgeable and helpful. Alex from the design center is amazing. Tje walkthroughs were thourough and they took all the time needed to answer all questions. I would build with Trico Homes again in a heartbeat. I not only feel like im a member of the beautiful community of Belmont but also a member of the Trico Homes family because thats how they treated me and my daughters. Couldnt have had a better experience.

    Answer from pro:

    Thank you Angela for taking the time to write a Homestars review. I really enjoyed reading your review and your note about the staff and that would you build again with Trico in a heartbeat is so awesome! Shawna and the team will be thrilled to read your comments. Belmont is a beautiful community and we know you are going to love this community. Thank you for purchasing a Trico home. Please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager

    Reply created 31 Jul 2020
  • Review from Customer of Trico Homes Inc
    Rating: 5 out of 5
    Review left on 30 Jun 2020

    Excellent Service

    It was the excellent professionalism of George and Michael that encouraged us to take 2 units in this area. From the start to the end, they kept us posted and guided us through. The walkthrough issues were solve immediately. The staff doing on line concerns,and issues are commendable too. We're happy to live here. Keep it up.

    Answer from pro:

    Thank you for taking the time to write a Homestars review. George and Michael will be very happy to read this review. There goal is to provide exceptional customer service and to be there for you every step of the way. Thank you for purchasing a Trico Home. Please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager

    Reply created 3 Jul 2020
  • Review from Customer of Trico Homes Inc
    Rating: 4 out of 5
    Review left on 30 Jun 2020

    Oxford

    We have decided to buy our first New home from a builder , and I’m impressed with the experience so far . Our regional manager George Safdary is very professional and makes things clear and easy , which takes away any scepticism we had on embarking on this journey . Thank you George for all your help so far!

    Answer from pro:

    Thank you for taking the time to write a Homestars review. Purchasing a new home for the first time is so exciting. George is a wonderful sales person and very professional. Working with an area sales manager that helps you each and every step of the way is so important to a purchaser. George recognizes this and will go above and beyond. We want to continue providing you with great service. Please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager

    Reply created 3 Jul 2020
  • Review from Customer of Trico Homes Inc
    Rating: 1 out of 5
    Review left on 18 Jun 2020

    Do not build with Trico

    Buyer beware - customer service will deny, deny and deny any issues with your new build. They are completely incompetent and only care about making money. The pics included show how they say that my house won’t flood even though the loam is spilling over my window wells. My garage side door is below grade level and water floods into my garage in the winter, but according to Trico there is no issue. BE WARNED....

    Answer from pro:

    Trico Homes takes feedback very seriously. All homeowners are provided with a final grade certificate which is produced by a land surveying company. These grades are set by the developer to ensure what is flowing away from the home. I can see from the pictures that the soil is sloping away from the home so water should drain away from the window well. With that said; and to make sure that is the case, I would be happy to send our Senior Service Technician to your home to take another look. We definitely don't want water in your basement. Please contact me at 403-287-9300. Thank you. Nicole Walker, Customer Relations Manager

    Reply created 18 Jun 2020
  • Review from Customer of Trico Homes Inc
    Rating: 3 out of 5
    Review left on 15 Jun 2020

    customer satisfaction survey

    We are first time Trico home buyers. We really like our house design but the finished product was done very poorly for example:- unfinished areas are flooring in the kitchen splitting apart, kitchen island corner has big crack also hood fan vent fell on the stove and made scratch on the cook top and many more. we did survey before but after that we start noticing more problems. the sales manger was great its just contractor did not do good job. Trico team is very understanding and willing to work with us.

    Answer from pro:

    Thank you for your review. We appreciate your feedback and are committed to working with you to help resolve these concerns during the warranty period. Nicole Walker, Customer Relations Manager

    Reply created 17 Jun 2020
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 7 Jun 2020

    Several repairs needed and house is only Five Years old

    The house built by Trico will be five years old in a few days. Here is a list of things that have gone wrong during the past fives years (and the home owners have to pay to fix): 1) heavy metal hood-fan filter installed incorrectly. During the first couple months of ownership, the filters fell down (on their own) breaking the glass induction stove top. Trico blamed 'another company,' another company replaced the hood fan; however, the home owner was left to pay for new stove top as no one would take responsibility. 2) Laminate on kitchen cupboards started peeling off from the middle of cupboard...like the adhesive stopped working (I have to replace kitchen cupboards after five years?!) 3) Tap in bathroom fell off cracking sink (the taps are heavy / solid). We now need to replace the sink. 4) Staining and etching on quartz counter tops (in 10 years, this NEVER happened at the last house I owned with Quartz counter tops) 5) Dishwasher installed crooked. Repair person damaged the dishwasher during repair. No one was accountable, once again. 6) Plumbing in showers needed to be replaced at year three. 7) Drywall tape peeling in area. Our last home was almost 50 years old and didn't have this many issues - I am disappointed that my new home is costing me this much in repairs already!

    Answer from pro:

    Trico takes this type of feedback very seriously. I would be happy to speak with you regarding your concerns. Please do not hesitate to contact me at 403-287-9300. Nicole Walker, Customer Relations Manager

    Reply created 10 Jun 2020
  • Review from Kelly Hanna
    Rating: 5 out of 5
    Review left on 6 Jun 2020

    Wolf Willow Build

    Working with Trico was such a great experience as first time home builders. The entire process was well laid out from the very beginning. Ashleigh was so knowledgeable, helpful, always answered our million questions in a timely manner, and was overall fantastic to work with. Alex at the design centre was very helpful in making many stressful decisions a lot easier, and we ended up with beautiful finishings that we love, and fit into our budget. During the building process Darin was great with our questions, and we got to see our home come to life. Dean and his team were great during our walkthroughs, and after possession, as well as Theresa and the warranty team. The Trico team was easy to work with and we are so happy to have chosen them as our builder.

    Answer from pro:

    Thank you Kelly for taking the time to write a Homestars review and thank you for all your positive comments about the staff and how they made your experience an enjoyable one. All of them will be so happy to read your comments. I'm sure you home is so beautiful. Please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager

    Reply created 3 Jul 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Jun 2020

    My new Trico home

    My first new Trico home. While I was a little nervous at first to buy a new home on my home I was also very excited. I never expected the quality of the home and the service of the home inspection and continued follow through on anything required. The home itself is beautifully upgraded. The quality of Windows, floor to ceiling tiles and beautiful open concept is better then anticipated. So much room for storage and 1 1/2 garage. I love all the windows which bring the sunshine in. Its really hard to know going into a purchase on your own what to expect. I had awesome guidance from the Sales associate pointing out all the great aspects of the home. I finally feel like I am HOME

    Answer from pro:

    Thank you for taking the time to write a Homestars review. Congratulations on purchasing your first new home! It is very understandable to be nervous but at the same time it's so exciting. I'm so thrilled to read your comments about the quality and how much you love your home. That is so wonderful! Thank you for putting your trust in Trico Homes. We are here for you during the warranty period so please do not hesitate to contact us at anytime. Nicole Walker, Customer Relations Manager

    Reply created 3 Jul 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Jun 2020

    New Home Build

    My wife and I just took possession of our custom "built for us" Trico home and couldn't be happier. Ryan was awesome to work with during the planning stage and quickly and patiently answered all our questions during the building process. Clayton, Gary and Theresa have also been great to work with post possession. We did explore other options for a new build however chose Trico for quality and value.

    Answer from pro:

    Thank you Dave for taking the time to write a Homestars review. I'm sure you custom home "built for you" is spectacular! The community you live is so beautiful! The team will be very happy to read your comments about them. Thank you for purchasing a home with Trico. Please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager

    Reply created 3 Jul 2020
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