Trico Homes Inc

Rating: 4.5 out of 5

Trico Homes Inc reviews (837)

  • Review from mrskaj
    Rating: 5 out of 5
    Review left on 8 Dec 2018

    Trico Homebuilder

    My husband and I were on the search for a new home in the NW. We checked out all the home builders in Evanston and chose Trico for the best floor plan, quality and best price for what was included in their standard features. Justin R. our sales manager, with his no pressure, friendly approach made sure we were getting everything we wanted in our home and navigated us through the building process. He kept us informed and made sure our needs were met along the way. The Trico staff were friendly to work with and we're thrilled to have everything we wanted within our budget.

    Answer from pro:

    Thank you for taking the time to write a Homestars Review. When purchasing a home we understand how important it is to get a great floor plan, quality and standard features for the best price. It's great to hear that you are happy with your purchase. Justin is very friendly which makes working with him a pleasure. Also, keeping you informed throughout the process helps easy your stress and gives you confidence throughout the build. We want to continue providing you with great service post possession, so please do not hesitate to contact Justin or the warranty department at anytime. Nicole Walker, Customer Relations Manager

    Reply created 11 Dec 2018
  • Review from Darren Wing
    Rating: 5 out of 5
    Review left on 6 Dec 2018

    Beautiful home, amazing company, Wonderful Saleswoman

    We weren't planning on buying a home, but seeing the showhome, and the location had us scrambling to figure out how we could make it a reality. Our saleswoman Carmen DeLuca was instrumental in our decision. She was responsive, warm, caring, and wasn't your typical salesperson. Carmen cared about what we wanted, and made it our dream home. I would highly recommend any home built by Trico!

    Answer from pro:

    Thank you Darren for taking the time to write this review! Carmen DeLuca really is an amazing sales person. I agree that her warm and caring personality is not typical. She won a customer service award with Avid Ratings (survey company) for being rated as the top 5% in North America for delivering "Exceptional Customer Service"!! Thank you for recommending Trico Homes. Please do not hesitate to contact Carmen or the warranty department at anytime. Nicole Walker, Customer Relations Manager

    Reply created 11 Dec 2018
  • Review from Pankaj Sharma
    Rating: 5 out of 5
    Review left on 30 Nov 2018

    Eric Roa - Area Sales Manager, Trico Homes is Awesome

    We purchased our house from Trico Homes and Eric Roa was our Sales rep, we totally enjoyed working with him. He is highly professional and smart person. He works with the Client to carefully fulfill their requirement and he will give all the good information to make a calculative decision. While working with him we realized that he did lot of research and pre-work for all the changes we wanted in our house. He was very prompt and very helpful for us in making several decisions. I strongly recommend that if you are planning to buy a house please contact him today and he will take care of you in any circumstance.

    Answer from pro:

    Thank you Pankaj for this review and the positive comments regarding Eric Roa, Trico Homes sales representative. Eric has proven to be an excellent addition to our team and is very enthusiastic about the service he provides to each and every customer. He will be thrilled to read your post. Thank you for recommending Eric and Trico Homes. Please do not hesitate to contact the warranty department or Eric at anytime. Nicole Walker, Customer Relations Manager

    Reply created 11 Dec 2018
  • Review from Kristopher Hayward
    Rating: 5 out of 5
    Review left on 30 Nov 2018

    Amazing Customer Service

    My wife and I purchased a Trico home in Riverstone by Cranston and could not be happier with the customer service provided by the team. Carmen De Luca is such an asset to Trico, we can not say enough great things about her, we've had nothing but an amazing experience with her and the sales associates in Riverstone. From the initial interactions at the Showhome, to Sarah in the design centre, Drew our project manager to Clay and Theresa in the warranties department we would not hesitate to recommend Trico as a builder in Calgary. Our new home turned out amazing and we feel the value that we got for our money was excellent with any deficiencies being addressed quickly. Thank you again to the team who helped make this happen.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Nov 2018

    Satisfied first home buyers

    We bought our very first home in August 2018 from Trico homes. We were given the option to make the down payment in installments over a 5 months period. the entire process was very transparent and Trico homes made every effort to provide us with all the information we needed, and then walk us through the procession and finally presented us with the home that we always dreamed of.

    Answer from pro:

    Thank you Daniel for taking the time to write a Homestars Review! The down payment option is a great way to purchase a home. We at Trico Homes want to give everyone the opportunity to purchase and build a new home so allowing payment options works for many of our customers. I'm so happy to hear that the entire process was very transparent and we made every effort to provide you with all the information you needed. I'm sure your dream home is beautiful! Thank you for allowing us to build it for you. Please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager

    Reply created 28 Nov 2018
  • Review from Shiv Bindra
    Rating: 5 out of 5
    Review left on 24 Nov 2018

    Amazing Quality and workmanship

    Was in the market for a new home and visited a lot of showhomes and spec homes in the NW and SE area. A colleague recommended I check out Trico homes and so visited their showhome in Nolan Hill and immediately fell in love. Jordan, Shresht and Eric were a dream to work with and helped me with every step of the sales process. Being my first home, I had a lot of questions and concerns but they were very patient with me. Even after we closed the deal, they kept checking up on me and the Trico customer service team was a delight to work with. If you are in the market for a new home, my recommendation would be to go with Trico. They are the best!

    Answer from pro:

    Thank you Shiv for taking the time to write a Homestars Review! Purchasing a new home can take a lot of time. We are so happy to hear that a colleague recommended Trico Homes to you and in turn you loved our showhome and staff. With this purchase being your first home, I'm sure you had a lot of questions and concerns. The staff at Trico Homes recognizes that our customers will have questions and listening and being patient is very important to us. Even after you take possession we know that staying in touch makes you feel secure in your purchase and that we are always available if you have questions or concerns. Please do not hesitate to contact Trico at anytime. Nicole Walker, Customer Relations Manager

    Reply created 28 Nov 2018
  • Review from Gabe Crawford
    Rating: 5 out of 5
    Review left on 23 Nov 2018

    Trico Retirement Condo

    I bought a brand new Trico home in Evanston and I was so pleased with the quality. Because of this I bought my retirement Condo from Trico in Sage Hill. Again I am very pleased and would recommend Trico to other buyers.

    Answer from pro:

    Thank you Gabe for taking the time to write a Homestars Review! Evanston is a beautiful community. Yes, the quality and finishes are very nice. I'm sure your home is beautiful. We have a great referral program so take advantage of it if a friend or family member purchases a Trico Home because of your referral. If you have questions or concerns regarding your home, please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager

    Reply created 23 Nov 2018
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 21 Nov 2018

    Thank you!

    I bought my first home with trico and it wasnt an easy decision for me. As I had no family in Canada to help through this decision making process. They were very supportive with the process helped me throughout the process regardless of number of questions I had. Best part of their sales people was that they were into educating potential home buyers rather than pushing for a sale. Thank you

    Answer from pro:

    Thank you for taking the time to write a Homestars Review. We like to make all purchasing decisions easy especially when purchasing your first home and you without the help of your family. We want you to be part of the Trico family so it's important we treat you just like that! Thank you for trusting us and if you ever have questions or concerns regarding your home, please do not hesitate to contact the warranty department. Nicole Walker, Customer Relations Manager

    Reply created 23 Nov 2018
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 21 Nov 2018

    Catch basin issues

    We chose to build in Riverstone in Cranston based on the fact we had heard good things about Trico and Brookfield. Sharon with Trico was excellent and sold us after some hesitation on a lot and home with a three car garage. That was the primary factor in our decision to build with Trico. We had no reason to second guess our decision until very recently. Sales and generally after purchase warranty were positive experiences. We did have one major area of concern that we believed would be resolved based on the fact it was beyond reason that it wouldn't. However after weeks of working with Trico and Brookfield to overcome their error in placing a squared catch basin in front of our driveway and a corresponding 5 to 6 feet of elevated curbing, they have wiped their hands clean saying oops and blaming the city of Calgary for lack of further action. In fairness, Trico offered to pay 500 dollars back for the portion of driveway we couldn't use, or the option to cut a section of driveway out, or a bylaw infringing rubber mat for the gutter. Unfortunately these offers are insulting and show that they made a calculated risk to say they tried without actually doing anything. In the end they either misrepresented themselves to make a sale, or they made and error and don’t want to fix it. If they honestly can’t change it then it means a three car garage should never have been sold and built. Due to inconsistent statements made by Brookfield and Trico the former is more likely then the latter. Neither are positive for any future Trico customer in a Brookfield community. So buyers beware! Update:. Broadview (the community developer) has potentially found a solution. We will continue to work with them. We have updated our rating to reflect their work.

    Answer from pro:

    Trico Homes takes all feedback very seriously. We understand this matter has been upsetting and we have been diligently working with the developer so see if a change could be made. Unfortunately, I can confirm that the the City of Calgary requires that one catch basin in a trap low area be square as this area is part of the storm water management design. Because no changes can be made we have looked at a few other options. I can confirm the lot was designed for a three car garage and the house and garage fit as required. With that said; we acknowledge your concern and that you are disappointed with the driveway issue. It is my hope that we can come to a resolution that is pleasing to you. Please do not hesitate to contact us if you would like to discuss this further. Nicole Walker, Customer Relations Manager

    Reply created 23 Nov 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Nov 2018

    Happy

    Trico has been great so far. after buying the house with them, we ran into few issues but the service and warranty people helped us so much and everything was so smooth and transparent. Thank you Trico, keep up the good work!

    Answer from pro:

    Thank you Marut for taking the time to write this review. It's great to hear that the warranty department helped you so much and everything went smoothly. We are here for you and if you have any questions or concerns, please do not hesitate to contact us. Thank you for purchasing a Trico Home. Nicole Walker, Customer Relations Manager

    Reply created 19 Nov 2018
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