Trico Homes Inc

Rating: 4.5 out of 5

Trico Homes Inc reviews (837)

  • Review from jillselk
    Rating: 5 out of 5
    Review left on 31 Jan 2018

    Great Experience and Quality Workmanship

    We recently took possession of our Trico home in Cochrane in November 2017 and were very happy with our home as well as the Trico employees we worked with. From the great service from the sales team to the site supervisor that had great attention to detail, we really felt that we acquired a great quality home. We also loved the input from the design team in picking out our interior selections. We would recommend Trico to our family and friends and would definitely build with them again.

    Answer from pro:

    Thank you for taking the time to write a Homestars Review! Cochrane is a beautiful community and so close to the mountains! Great choice for your and your family. The staff at Trico Homes appreciates all your positive comments. We really strive to provide exceptional customer service in all areas of your build. The ladies in the Design studio are so talented and have a great eye for color. We are always getting raving reviews about their expertise and ideas. Thank you for recommending Trico Homes to your friends and family. Please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager

    Reply created 1 Feb 2018
  • Review from Customer of Trico Homes Inc
    Rating: 1 out of 5
    Review left on 25 Jan 2018

    Wouldn’t build with them AGAIN, find another builder. Not worth the headache

    Well let’s say I’m learning my lessons the hard way. Took possession on November 29th 2017 to a two storey 2131sqft home with a partially finished basement. I’ll let you know now that Trico will build you a home that looks good UNTIL you start discovering the problem. Missing items, burnt out LED bulbs in 6 weeks, wrong installation of bathroom doors, missing stairwell railings and you name it. Good thing is they will make best efforts to try to fix it until you challenge them on a few and they will push back that “it passed code” “ oh well, it’s human error” etc. I partially developed my basement with Trico and couldn’t do the full basement due to financial restraint. My plan was to finish it after possession at my convenience. They had the future planned drawings and knew what it was. Yet Trico laid out all the plumbing, wiring, connections in the wrong place rending my drawing and space useless. Even when I discovered there was an issue with one of the location of drainage which wasn’t supposed to be there, they made it look like they fixed it by extending a plumbing pole. I saw it and questioned it and they told me that whoever finishes the basement will know how to build the wall around it. We take possession and I’m thinking everything looks good, only for me to hire a contractor that’s pointing out all the lousy jobs that Trico did. He wants me to bring it to their attention so they can fix it before he starts the job. I do and Trico responds that they passed code so they don’t see a problem with it. Now my contractor is continuing with the job and I’m having to do a lot of dropped ceiling because of the awkward spaces they put the vent, exhaust etc. I’m losing a lot of soft because we now have to work within the lousy job done by Trico. My contractor had to do some rewiring in the basement because Trico felt they passed code so it was okay, that someone made a mistake and their customer has to pay for it was okay. Would I build with Trico again? ABSOLUTELY NOT. If they were the last builder on planet earth then I would hire my own contractor that would do the walkthroughs with me. Someone outside of Trico’s payroll. My only SOMEWHAT experience with them is with the sales team who are selling you a dream but have nothing to do with the work done by the “trades” guys.

    Answer from pro:

    Trico Homes takes all feedback very seriously. I believe we spoke about this issue on Friday when you contacted me. I advised that I would speak to the sales and construction department to find out exactly what happened. In addition, the Area Sales Manager stopped by my office this morning confirming that he was in contact with the construction department and would contact you today. I can say that the site supervisor that built you home has confirmed the pipe was moved as per your request. Unfortunately the floor drain must remain where it is but your cabinets can be built over top (something that is done regularly). Trico Homes has built over 9000 homes over the past 25 years and have developed hundreds of basements. We work with the most reputable and qualified contractors in the city. The electrical work was done correctly and in the same manner as any other home. All inspections are done by the City of Calgary and any infractions are immediately addressed. I am sorry to hear that you are not happy with Trico Homes; nor would you purchase again. I want to assure you that our Trico sales and construction staff are committed to building each and every home with care and attention. Again, I am sorry for your disappointment and I would be happy to speak with you further. Nicole Walker, Customer Relations Manager

    Reply created 29 Jan 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Jan 2018

    Home Sweet Home

    Do you know that feeling when you come into a new house and it feels like home? Well, we do:) It has been a fantastic experience building our home with Trico. Every step of the way. From the service we experienced at the showhome (thank you Jordan, Adam, and Ted) to an incredible help of the lovely ladies at the design center, and finally the building experience itself. You can tell that Trico puts their customers first. We've been living in our new home for 3 months already and so far so good. It just makes us happier every day:)

    Answer from pro:

    Thank you so much for taking the time to write this lovely review! Your introduction captured my attention! It's great to know that from the time you walked into your home "it felt like home". Nolan is a beautiful community and the sales, design and construction teams are fantastic to work with. Trico Homes always strives to put our customer first and we want to ensure that we exceed your expectation. It doesn't stop at possession. Throughout the warranty period will be continue to engage you at different stages. If you have question or concern at anytime, please do not hesitate to contact the warranty department. Nicole Walker, Customer Relations Manager

    Reply created 31 Jan 2018
  • Review from Kathleen Madsen
    Rating: 5 out of 5
    Review left on 22 Jan 2018

    Happy New Home Owners

    From the moment we stepped into the Trico show home the whole experience has been fantastic. Our sales rep, Erin and of course Lisa were outstanding in discussing the process, options and how we could go about getting our dream home. Trico was the only home builder that answered all of our questions about building a new home and were willing to make sure our dreams came true even though we looked like a young couple. Erin and Lisa were helpful, understanding and went above and beyond on every occasion we spoke with them! Trico kept us updated on every step of the process, and when we had even just a small concern or question, addressed and fixed it in record time. The end result is an absolutely beautiful home that we are so happy to call ours! The whole team at Trico (sales, builders/contractors, design studio, warranty, possession/walk-through) were very friendly, helpful and amazing to work with! We would definitely recommend Trico Homes to anyone considering their next home!

    Answer from pro:

    Thank you Kathleen for taking the time to write this review! We are thrilled to hear that from the time you stepped into the showhome the whole experience was fantastic. Erin, Lisa and all the teams are so focused on delivering exceptional customer service. No question is too hard and they will do everything they can to ensure your home is what you dreamed about. Thank you for purchasing a Trico Home. Please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager

    Reply created 31 Jan 2018
  • Review from Zahra Sultan
    Rating: 5 out of 5
    Review left on 22 Jan 2018

    New House Construction

    My husband and I purchased a house from Trico in May of 2016. The main reason we chose Trico over all the others was due to the fact that they were very flexible in changing the floor plans to cater to your needs and lifestyle. The entire process was a breeze thanks to the wonderful people working at Trico. We were kept up to date during the construction of our house, with pictures and frequent house tours during the different phases. The proffesionalism and quality of the product left both my husband and I in awe.

    Answer from pro:

    Thank you Zahra for taking the time to fill out a Homestars Review. We are thrilled to hear that you choose Trico because we could meet needs that cater to your lifestyle! Thank you for your positive comments about our staff. Keeping our homeowners up to date during the process is very important and the pictures help you and your family see your new home at different stages throughout the build. I love your last sentence noting the professionalism and quality left you and your husband in awe! That is so great to hear. We want you to know that we are always available if you have questions or concerns regarding your home. Please do not hesitate to contact us at anytime. Nicole Walker, Customer Relations Manager

    Reply created 1 Feb 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jan 2018

    New home

    So happy with our new home. This is our 3rd new home and would have to say our best buying experience. Trico hones is an excellent home builder to deal with. Our sales rep Kelsey was outstanding to work with. The entire process from start to finish was seamless. Buying and home in the beautiful community of Riviera in Cochrane was definitely a good decision. I highly recommend Trico Homes
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jan 2018

    Happy Customer

    My partner and I have bought a few new homes in Airdrie and Trico was the best experience by far. Very few issues with this new duplex, and the couple issues we had were addressed right away. From walking into the showhome meeting Carmen and Taylor to our home being completed was a very warm and great experience. I would highly recommend Trico to anyone in the market for a new home.

    Answer from pro:

    Thank you Deena for taking the time to write a Homestars Review. Midtown is such a beautiful community. I just love the pond and the small community feel that it has! You might be interested in knowing that Carmen was awarded as one of the top (5%) sales/customer service representatives for North America by Avid Ratings (largest survey company in North America). She is so proud of this award and just came back from Orlando where she accepted the award! Thank you for recommending Trico Homes to anyone in the market. Remember we have a referral program so be sure to take advantage of that. Nicole Walker, Customer Relations Manager

    Reply created 31 Jan 2018
  • Review from Customer of Trico Homes Inc
    Rating: 5 out of 5
    Review left on 20 Jan 2018

    The House

    I love this house that was made by Trico Homes and I would recommend this house plan all of my friends and family and I also love how the Builder company Trico Homes responds to all of your emails or phone calls this house is amazing and I love living in this community

    Answer from pro:

    Thank you for your review. When you say you "love" your home that makes Trico so happy! That is our goal! Thank you for recommending Trico Homes to your friends and family. Please do not hesitate to contact us at anytime. We will continue to respond quickly and address any concerns you many have. Nicole Walker, Customer Relations Manager

    Reply created 31 Jan 2018
  • Review from Customer of Trico Homes Inc
    Rating: 4 out of 5
    Review left on 19 Jan 2018

    Excellent work

    Everything went very well.we like our layout and the upgrades we chose. Everyone was very helpful and great. It was great experience with trico. Few thing here and there happened but everything get fixed after as we told. I would definitely recommend trico to my friends

    Answer from pro:

    Thank you for taking the time to write a Homestars Review. Choosing the layout and upgrades are so important when building a home. It's great to hear you made the right choices. We want to know if you have any concerns, so please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager

    Reply created 31 Jan 2018
  • Review from anish anand
    Rating: 4 out of 5
    Review left on 19 Jan 2018

    Service

    Building a new house with a trico homes is one of our best experience we had.everything is great as we picked and chose for our new home. Yeah there is some issues in the house (not complaining its a human made..understandable ) otherwise great builder to build your new house with and like i said best sales manager (justin rampersad) and other crews to help you out there for your needs thanks

    Answer from pro:

    Thank you Anish for taking the time to write a Homestars Review. We are happy to hear that building a home with Trico has been your best experience. Justin is great to work with and will be happy to read your comments. Please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager

    Reply created 31 Jan 2018
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