Trico Homes Inc

Rating: 4.5 out of 5

Trico Homes Inc reviews (837)

  • Review from Customer of Trico Homes Inc
    Rating: 5 out of 5
    Review left on 25 Oct 2017

    Great house buying experience

    I highly recommendate to buy house from TricoHomes. I am new to Calgary and buy house as first home buyer, Their sales and services are really great, after I move to home, they came to fix all issues I concerned and explained all questions to me quickly. My house buying experience is actually meet and over my expectation. And house quality is good!
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Oct 2017

    Viridian condo

    My boyfriend and I were were both first time home buyers when we bought this condo. From the start the experience was excellent. We were able to walk through two beautiful showrooms and from there was able to choose our colour scheme from a variety of different options. The customer service from start to finish was amazing. All of our questions were answered and we felt safe choosing Trico Homes as we had only heard good things about the company. Once we moved in there were a few things that were missed (they forgot to install the fan in our bedroom), and there were some paint jobs needing to be done. Before we were even done our walk-through, the painter came to fix the small nicks that we saw and they were able to install the fan within an hour of us leaving. We were so happy with how quickly everyone moved to ensure we could move in later that day with no issues. Overall, the entire experience was easy and we love everything about our condo. I can safely say that we would not only recommend Trico Homes to our friends and family, but would also buy from them again.

    Answer from pro:

    Thank you Kaitlyn for writing this review! Purchasing a home for the first time can be very stressful. We are so pleased to hear that you had an excellent experience and that the customer service was amazing. It is always our goal to exceed our customer's expectation and provide them with a good quality home and excellent service. It is great to hear those two issues at possession were addressed immediately. Thank you for recommending Trico Homes to your friends and family and we would love to build you another home in the future. Please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager

    Reply created 25 Oct 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Oct 2017

    New home build

    All the Trico team members were a pleasure to work with. Always prompt and fantastic personalities. We had the delight of working with Carmen and Taylor. We bought a spec home however look forward the future of working with them again!

    Answer from pro:

    Thank you for taking the time to write a Homestars Review. The Trico team is 100% committed to providing excellent customer service so we are thrilled to read your comments. Carmen & Taylor are so great and are a delight to work with. I'm sure they will be overjoyed when they read your post. We would love to work with you again in the future. If you have questions or concerns regarding your home, please do not hesitate to contact our warranty department. Nicole Walker, Customer Relations Manager

    Reply created 25 Oct 2017
  • Review from Customer of Trico Homes Inc
    Rating: 1 out of 5
    Review left on 23 Oct 2017

    New home was never put right

    Bought this home in Mahogany in good faith and found out that Trico uses the cheapest products they can that look good but are very low quality. Discontinued plumbing faucets that constantly need new cartridges, "hardwood" flooring that was a colour layer on it that is so thin that the slightest disturbance chips the floor. Kitchen cabinets that are mahogany brown outside and bleched oak inside, with dark coloured strips on the stiles to hide the difference in color. I'm selling soon not to leave the community but to buy a better house from a quality builder. They did fix the inconsequential items on my punch list, but nothing that would cost them money. Steer clear, they're not an ethical company!

    Answer from pro:

    Trico Homes takes this type of feedback very seriously. I would very much like to speak with you regarding your concerns. I can assure you that the quality of each and every home is of the utmost important to our company. We have worked with our trade contractors for many years and hold them and their product to a high standard. I want to assure you that Trico is a very ethical company giving back to the community and building over 9000 homes in the Calgary region. I am very sorry you are not happy with your home. My contact information is 403-287-9300. Thank you and I look forward to speaking with you. Nicole Walker, Customer Relations Manager.

    Reply created 24 Oct 2017
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 11 Oct 2017

    Standard practise answer for any issue is not acceptable.

    The eaves trough pipe lands on someone else's property: STANDARD PRACTICE, (this is the case of 90% houses in my block of Redstone) paid for upgraded kitchen sink to get one side bigger for reason of insanity but have the garburator installed on the smaller side: STANDARD PRACTICE, if you inquire why the door without any over head cover open outwards as it will not open in case of getting snowed in as we live in Calgary: STANDARD PRACTICE. The sales team is great, the service team could do better as someone just bought a HOUSE worth half a million and get the answer STANDARD PRACTICE is not acceptable. If I want to find someone to fix these issues I can google a service technician I don't want to call someone who already made the standard practice mistake.

    Answer from pro:

    Thank you Satya for your feedback. We take all feedback very seriously and apologize for any inconvenience these items may cause you. When purchasing a Trico Home we give all our customers the opportunity to make changes to the blueprints, selections and standard locations. Throughout the industry. it's not uncommon to install the garburator in the smaller sink. The door swing in the nook typically swings out so that it doesn't hit your nook furniture; giving you more space in this area when opening the door. Downspouts can easily be turned or an soft extension added to direct water away from your neighbors property. We would be happy to send a service technician to look at this and turn in a different direction. I want to assure you that Trico Homes will look into any concerns you have. Please do not hesitate to contact the warranty department at 403-287-9300.

    Reply created 23 Oct 2017
  • Review from Customer of Trico Homes Inc
    Rating: 1 out of 5
    Review left on 11 Oct 2017

    Plumbing

    We purchased our second new Trico home 3 years ago and had a good experience with our first purchase. However we have had 5 separate issues with the plumbing at our new home. 2 issues involved faulty toilets which Trico did replace for us as it was a manufacturing problem. The other 3 issues involved various failures in pipes within the home. The most recent issue was a failure of a connection in our living room ceiling which resulted in the plumber having to cut a hole in it to repair as water was leaking in the ceiling. The problem was a poor crimp and it means we will have to replace the cut out with new drywall. After contacting the warranty department at Trico we were told we are on our own as it was past the 2 year warranty period. Pretty poor performance in my view and I would not be able to recommend Trico to others based on the plumbing issues.

    Answer from pro:

    Thank you for taking the time to bring this to our attention. We take this type of feedback very seriously. I would like to speak with you and discuss this matter further. If you could give me a call at 403-287-9300 I would love to hear from you. Thank you. Nicole Walker, Customer Relations Manager.

    Reply created 11 Oct 2017
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 3 Oct 2017

    New Home Purchase

    After we had made the decision to move into Airdrie, we had an idea of both the home and location we wanted. We had searched various neighborhoods where we thought we wanted to live. Midtown crossed off everything we wanted in a home with both style and location. There are a few builders in that area and we toured all the show homes. When we went into Trico's show home, we were met by Taylor. She was dressed professionally and greeted us with a warm smile. After touring their homes, we said our goodbye's and did not feel pressured into further conversations or the need to buy their product on the spot. My wife and I really liked all the amenities our future location had to offer and as stated earlier, Midtown crossed off the location part to a tee. We met again with Taylor and the purchase process was started. She laid out what was required by us and what would be provided by Trico. Taylor and her team, from start to finish, did as they said they would do. Taylor went to bat for us regarding the possession date as the time frame laid out would not have been achievable so our possession date was moved which benefited us greatly. When we did our walk through, she was very helpful in locating any small deficiencies that we may have missed. All in all, we were very happy with the service, professionalism and honesty that was put forth by Taylor, her associates and the final walk through personnel. Would we recommend Trico? We already have. Thank you Taylor! We definitely appreciated all your efforts!

    Answer from pro:

    Thank you for taking the time to write this review! Midtown is a beautiful community and the pond displays the amazing wildlife that frequents the area. Taylor and her team are so dedicated to their work. Their relationship with each and every customer is so personal, professional and honest as you noted. Possession day is a very important time and we want to ensure that you walked your home and are completely satisfied with the quality and workmanship. Thank you for recommending Trico Homes to your friends and family. Please do not hesitate to contact the warranty department at anytime. We will stay in touch to scheduled your 3 & 10 month inspections. Nicole Walker, Customer Relations Manager

    Reply created 11 Oct 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Sep 2017

    Viridian Condo

    Cindy, our sales associate made the whole experience amazing and took the stress of purchasing a new home out of the equation. The Construction team did exceptional work on the home and their attention to detail is unrivaled. Darren, our Warranty Teqch professional, knowledgable and made possesion day a lot of fun! We look forward to building and working with Trico again. Thank you all!

    Answer from pro:

    Thank you Kayann for taking the time to write a HomeStars Review! Viridian is a beautiful community! Cindy and her team have made the purchasing experience so positive. The Construction department provides the highest standard of construction so that you are completely satisfied with the quality. I'm so happy to hear that you would build with Trico in the future! Please do not hesitate to contact the warranty department if you have questions or concerns. Nicole Walker, Customer Relations Manager

    Reply created 23 Oct 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Sep 2017

    Satisfied customer in Riverstone

    Trico was top notch to deal with from the time we started looking at floor plans, all the way to possession. Sharon & her team were great to deal with at the showhome, ensuring we were getting the best deal possible and understood the process from start to finish. It was a smooth transition to Clayton and his team for the construction phase. Any issues were quick to get resolved. Would recommend Trico to friends & family!

    Answer from pro:

    Thank you Mark for writing this review. We appreciate your positive comments and noting that Trico was "top notch"! Sharon is an outstanding sales representative that cares about her customers, ensuring you get the best value when purchasing a Trico Home. Clayton has been with Trico for several years and on possession day and throughout the warranty period he is always willing to help in any way he can. Thank you for recommending Trico Homes to your friends and family. If you have questions or concerns regarding you home, please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager

    Reply created 18 Sep 2017
  • Review from Niranjan Gautam
    Rating: 5 out of 5
    Review left on 9 Sep 2017

    New house

    We bought our house with Trici in February. Our sales manager kept us updated during the build he send pictures and responsed quickly regarding our concerns. After we took possession of the house there were some concerns which was responded and fixed on time. I recommend Trico homes because of good service.

    Answer from pro:

    Thank you Niranjan for taking the time to write a Homestars Review. One of the things we do on a regular basis is send pictures throughout your build. This is mean't to keep you informed of the progress and give you a visual of how your home is coming together. Thank you for recommending Trico Homes. Please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager.

    Reply created 18 Sep 2017
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