Trico Homes Inc

Rating: 4.5 out of 5

Trico Homes Inc reviews (837)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Apr 2014

    House Build

    Our experience with Trico was nothing short of impressive. My fiancé and I purchased an un-built spec home – ground was broken and the basement was poured. I was responsible for the house hunting since my fiancé works out of town. I can truthfully say, Neil Donnley was the ONLY show home sales representative in town that gave me the time of day… thus, making my builder selection a lot easier. Once our offer was accepted we were treated like family. From Neil at the show home, to Sarah at the design center, we were always in contact and given multiple updates. We came across a design snag when there was confusion about the spec home interior colors. Rest assured Neil and Sarah pulled off a “Christmas miracle” and allowed us to select our colors. This was my third experience building a house, so I figured the process would be pretty straightforward. To my surprise, Trico does things different; in a good way. I was delighted to receive multiple emails from Neil with pictures of the construction process – that’s something the other builder’s did not do. This allowed my fiancé to be apart of the building process and got us really excited. I was also amazed with the construction team during our possession day walk through… they seemed to point out more deficiencies than my fiancé and I did! We truly felt like Trico had our best interests at heart. All deficiencies were perfected for move in day. We love our home and couldn’t be happier we put our faith in Trico. I would most definitely use them in the future and recommend them to all my family and friends! ?
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 28 Apr 2014

    New Home Build

    Great company and great sales staff, Just very disappointing to find problems in the house that were there from day one but only just showed up after the one year warranty period and Trico passes the buck and does nothing about it. We had a water leak which my wife and I had to troubleshoot and fix on our own. We had trico tell us to call their plumber which we did. The plumber made a large hole in the ceiling and didn't find where the leak was coming from so he left. This evening we found that the faucet for our tub wasn't sealed with plumbers putty so water was running down an open hole. Long story short, if the the plumber from day one would have done their job we would not have a ceiling hole that we have to pay to have fixed because the job would have been done right the first time. My only complaint is that their warranty doesn't cover cosmetic damages even though the damage was done with water dripping over the course of the year and a half. Make sure you check and recheck everything they do in the first year and then some because after the warranty period is up they will tell you to figure it out on your own.
  • Review from Manoel
    Rating: 4 out of 5
    Review left on 24 Apr 2014

    New house

    The sales process with Jennifer was amazing and we were very happy. We also enjoyed a lot the help from Sarah at the design centre. We were very satisfied at the beginning, but when the construction was about half way through we noticed a number of problems. After we moved in we also found a number of problems. At some point it was very painful to get some of these problems resolved. The service and warranty team (Clayton and Theresa) are very good. For the most part Trico was able to turn a bad experience in a good experience. If it wasn't for all the problems and stress with construction I would have given them 10 stars.

    Answer from pro:

    Hi Manoel Thanks for your post. It has been a pleasure working with you over the last year during your warranty period and Theresa and Clayton are fully committed to ensuring you are satisfied with your home. We are working to resolve any construction issue and the construction team in the community of Mahogany is doing a great job of managing the trades throughout the construction build. Please do not hesitate to contact the warranty department at anytime. Nicole Walker Customer Relations Manager

    Reply created 28 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Apr 2014

    New Home

    Can't say enough about how great the experience was. Right from the start with Jennifer and Sam at the show homes in Mahogany to Clayton servicing our needs after possession of the home and everything in between has been seamless and effortless. I'm currently looking for another home and Trico will be the first builder I'll go to. Possibly the only builder I'll consider. I'd definitely recommend Trico to all my friends and family.

    Answer from pro:

    Hi Alvin Thank you for posting this review! We are thrilled to hear that Trico would be your builder of choice if you choose to build another home! Thank you for recommending Trico Homes to your friends and family! Please do not hestitate to contact us at anytime if you have questions or concerns regarding your home! Nicole Walker Customer Relations Manager

    Reply created 23 Apr 2014
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 21 Apr 2014

    Duplex - Legacy

    We bought our first home from Trico and have been very impressed so far with the quality of workmanship we have received. The sales team, Erin and Carmen have been wonderful to work with, full of knowledge and always ready to help. The house has had a few minor issues, we have our 100 day inspection coming up soon so hopefully it will al be addressed and fixed in a timely manner. So far so good but I will reserve final judgement until all our issues have been resolved. At this point, I'd have no issue recommending Trico to others. Edit: My opinion of the Trico team has dropped dramatically since my first 100 day inspection. The inspector was rude and disinterested in any of the issues we have. When Trico returned on our trades day, they had the wrong list and were unable to address any of the issues. At this point they seem to care about diverting more energy towards pointing fingers and shifting blame then actually solving any of our problems. I would hate to see what it would be like if we had any major issues as solving these relatively simple problems has been a huge headache. I would have strong reservations about recommending Trico at this point.

    Answer from pro:

    Hi Michael I am sorry to hear that your experience has changed from the first review. I will definitely look into your concerns with the warranty team and someone will be in contact with you. We are committed to working with you and your family and want to assure you we take this feedback very seriously. Nicole Walker Customer Relations Manager

    Reply created 23 Apr 2014
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 19 Apr 2014

    Poorly built home

    We bought our first home through Trico. Yes they have beautiful layouts and show homes show great quality, but your product will never be built to that standard. I feel like I'm constantly dealing with issues. When I moved in my stairs was missing hardwood due to the flood they had no product. Fine that's understandable, when it finally arrived it was not even the same product totally different color. My husband & I battled that one for the longest time. They told us every home with hardwood the stairs looked like this. My husband went to the showhome, of course it didn't look like what we had two different colors of hardwood. After 4 months of different people coming in and out to look, and saying "I'll look into it". Finally we had it fixed, that was seriously a painful process and stressful. Taking off work constantly just for people to "look" at it. I had a leak in a ceiling fan, that took me being persistent for them willing to send a tech. A warranty tech from trico confirmed my hose in the exhaust fan was kinked, so the humidity was running back down causing red drippings all over my floor. After they fixed the hose I haven't had any leaking. But I still had some staff from head office that never leave their desk to see what the problem is, try telling us it was our issue because we had a humidity problem. Same reason why they didn't think it was necessary to send a tech in the first place. Just a bit of advice; If you don't feel right about it, be persistent this is your home that you have to live in. Your entitled to your warranty, so use it! I'm in the process of developing my basement now, and I realized I have a leaking problem all around my basement there is wet concrete. Seriously I am just wondering is it my luck that my house has so many problems? Now I have to wait for trico to fix this issue before I can do my flooring. Don't get me wrong some of the trico staff is very helpful and nice. But they need a better standard in the contractors they hire, some of the work is absolute garbage and I can't believe it can be accepted.

    Answer from pro:

    Dear Billie Thank you for your feedback. I am sorry to hear about your challenges and will speak to the warranty department today and discuss how we can move forward. You are definitely entitled to your warranty and Trico is committed to working with you and honoring that warranty. I will pull your file and be in contact with you this week. Thank you for your patience. Nicole Walker Customer Relations Manager

    Reply created 21 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Apr 2014

    New Home Build Cranston SE

    My wife & I sold our Douglasdale Estates family home, rightsizing into Trico's Berkley model in Cranston SE. We purchased the house in July 2013 with pocession date March 13/14. Entire process was relatively painless and received plenty of help from the both Chalsey and Sharon, our Sales Managers. We actually had (3) sales managers & kudos to Sharon for taking on the file handling all questions and changes quickly & efficiently. Even with the great winter, our home was delivered as promised on March 13/14. Walkthrough went very well with only minor items noted and corrected. The built in cantiever width was short by 1 inch and Trico worked to correct the problem in a quick positive manner to accomodate our buffet and hutch. (it now fits) I would certainly recommend Trico Homes and sales managers Chalsey and Sharon to work with you, to build your new home

    Answer from pro:

    Hi Robert Thank so much for your review! Sharon & Chalsey will be thrilled to hear how happy you are! They work hard to ensure our customers receive exceptional customer service. It is so great to hear that we were able to exceed your expectation even when there was a construction challenge with the cantilever! Thank you for your recommendation to other potential buyers who may choose to build a Trico Homes! Please do not hesitate to contact the warranty department at any time if you have question or concerns regarding your home! Nicole Walker Customer Relations Manager

    Reply created 21 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Apr 2014

    New Home

    We went to quite a few different showhomes and comunities looking for a home. When we walked into the Trico showhome at Mahogany Jen made the difference when she took the time to ask what was important for us in our future home. Something that nobody else had done up to that point. She went over the floor plans that she thought had what we were looking for and we found the one we loved. Everybody working for Trico were extremely helpful and committed to making sure we were happy and satisfied trough the whole process. Even after moving in the sales rep that took over Jen, (chalsea) went out of her way helping us find a few things we needed for the new house. The only complain I have is with the Home Theatre company. Trico works with showcase to run your speakers and home theater wiring and this was a huge disappointment. To make a long story short I had to to go into the crawl space (which is very hard to do given the design of my house) and locate the wiring for the ceiling speakers myself after I had to pay showcase to tell me where the wiring was located. (yes I had to pay them to tell me where the wiring was for the wires I paid them to run). I had to do this myself because this is what they recommended after I cut the ceiling where I was indicated by them, only to run onto a ceiling beam. It was very difficult for me to get a hold of the guy in charge of the wiring in my house, he only replied after I left a msg saying i will be there next morning to talk to him in person. They did patch my ceiling and installed the speaker but only after I told them that's what they had to do given that they gave me the wrong location for the speaker which I had to pay for! This was not the only issue I had with showcase but it was the biggest one, and every time It was very difficult for me to even get someone on the phone. I basically wasted my money paying them for the locations of the wiring, because they were not accurate and the end I had to go find the locations myself. Other than that dealing with Showcase, Trico has been great to us, the sales Team (chalsea and Sylvia), Clayton going out of his way touching up scratches and nicks that we did ourselves moving in, and the warranty team making sure we are happy. We love our new house, we made the right decision choosing Trico, and we love the service they have provided! Thank you Trico!

    Answer from pro:

    Hi Ricardo Thanks so much for this review! Mahogany is a beautiful community! We are so happy to hear the staff at Trico Homes was extremely helpful and commited to making sure you were happy and satisfied throughout the whole process. I am sorry to hear about your experience with the Home Theatre company. I have been in touch with the owner and brought your concerns to his attention. I will follow this up further and ask that he contact you. We are so sorry you had this experience and will work with them to ensure this does not happen in the future. Please do not hesitate to contact myself or the warranty department at anytime if you have questions or concerns regarding you home. Nicole Walker Customer Relations Manager

    Reply created 21 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Apr 2014

    New Duplex-Home Build

    My wife and I were looking to buy our first home. Upon visiting and reviewing a number of home builders in the south, Trico homes stood out. As soon as we walked in, the sales team and their very friendly demeanor welcomed us into the show home. Apart from a very impressive presentation of decor and use of lighting and the space, we favored Trico's layout over the rest. Both Erin and Carmen, the sales team, guided us during the entire process on our first home by reassuring us, went above and beyond our requests of our home, and provided us with security by exemplifying such professionalism and in-depth knowledge of the home-building process. They both were very informative, accommodating, and pleasant to work with. We bought a 'spec home' but were still able to make a few changes to the home. We were allowed visits to our home any time as long as we were accompanied by one of the sales staff. And we were sent, via email, photo updates of our home every time there was a new change to the house. We appreciated this very much and highly anticipated these updates since we lived on the opposite side of the city and could only visit every so often. Right up to the final walkthrough, the transition and process continued to be smooth. The home inspector, at the end, doing the walkthrough with us was a third-party affiliate. He worked with us in "trying" to identify any issues with the home prior to us moving in so the trades-people can fix it. But he was impressed to see not any major issues only a few touch-ups on the house. Overall, my wife and I are extremely pleased with it being our first home. Thank you Erin, Carmen and Trico on a job well done and for making this decision as smooth and stress-free as possible!
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Mar 2014

    New Home Build

    I was very happy with the experience of purchasing a new home from Trico. The sales team in Riviera was excellent and did a great job with getting me setup in the right house. The trades were great as well, and the warranty staff have quickly worked through the few small issues that you'll find in any new home. I would definitely recommend Trico to any prospective buyer.

    Answer from pro:

    Hi Jared We really appreciate you taking the time to write this review. Thank you for your kind words. The Riviera team will be thrilled to read! Please do not hesitate to contact our warranty department if you have questions or concerns regarding your home! Have a great day! Nicole Walker Customer Relations Manager

    Reply created 1 Apr 2014
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