Knight Plumbing, Heating And Air Conditioning Ltd

Rating: 4.8 out of 5

Knight Plumbing, Heating And Air Conditioning Ltd reviews (1361)

  • Review from Customer of Knight Plumbing, Heating And Air Conditioning Ltd
    Rating: 5 out of 5
    Review left on 20 Feb 2024

    Replaced faulty furnace control panel

    Igor debugged the problem and ordered a new controller / thermostat for our furnace. He also showed me how to bypass the controller while waiting for delivery of the replacement part. He installed the new controller and tested it. He also hooked in our humidifier so we can control that from our central thermostat as well. So many thanks for the excellent work Igor.

    Answer from pro:

    Thank you for your feedback!

    Reply created 4 Jul 2024
  • Review from Customer of Knight Plumbing, Heating And Air Conditioning Ltd
    Rating: 5 out of 5
    Review left on 9 Feb 2024

    Replace Bathroom Sink Faucet

    Punctual, efficient, thorough removal and installation of a new bathroom sink faucet by Chris B. & Catherine. Would use Knight's Plumbing again.

    Answer from pro:

    Thank you!

    Reply created 4 Jul 2024
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 2 Feb 2024

    Single Handle Kitchen Faucet / Toilet Flush Valve Replacement

    My job was farmed out to a third party plumber which is fine, however they didn't respect the 2 hour service window I was promised by Knight Plumbing, they didn't show up and they didn't call. When I called Knight Plumbing I was told it was a crazy day but I was next on the list, but they couldn't tell me at what time.? When the plumber finally called I was told it was in my best interest to go and by the faucet myself, single handle faucets are 1 size fits all, call back for an appointment to have it installed. Makes sense except why would you make your customer sit at home and wait for a plumber to call ? Why couldn't your booking agent provide this direction? If you're going to farm out your jobs to a third party make sure they respect your customers assigned timeline. I bought the faucet but based on poor customer service I am looking at having it installed by a reputable competitor.

    Answer from pro:

    Good day Rob, I have had a chance to look into your concerns, Derek is our service technician that day he is one of our service techs as we never send out 3rd parties as we don't use contractors. The faucet you were looking for is not a standard faucet, you mentioned to the service tech that your spouse was looking for a swan neck faucet that is not common and is not always available. Our CSR's are not service technicians and it was not advised at the time of booking that this kind of faucet that you were looking for. We do carry a lot of product but faucets like that are not standard so this would have been considered special ordered product. We do not guarantee times with customers as previous service calls can take longer then normal and that is why we provide a 30 minute courtesy call prior to arrival. Take care and have a great day, Knight team

    Reply created 4 Jul 2024
  • Review from Customer of Knight Plumbing, Heating And Air Conditioning Ltd
    Rating: 5 out of 5
    Review left on 25 Jan 2024

    Furnace repair

    We had some moisture from the flue collar in our furnace that was causing the cabinet to rust. Tony was friendly, professional and prompt - he is a great communicator with excellent people skills. Tony discussed a few options and never tried to up-sell or instil worry. Knight will be my go-to moving forward - their knowledge, honesty and integrity are appreciated.
  • Review from Bayne & Philippa Wagner
    Rating: 5 out of 5
    Review left on 20 Jan 2024

    Knight has never let us down

    Weve worked with Tony and George a few times. Theyre both skilled, knowledgeable, and its always a pleasure having them in our home. Weve never been letdown by Knight and look forward continuing dealing with them well into the future. Tony installed our air conditioner and conducted regular service on our property a few times, and George helped us choose a new furnace and came to our aid during the recent cold snap when things were not running at peak efficiency. Wed be happy working with either one the next time we need service or assistance.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Dec 2023

    Tankless heater

    Excellent service from start to end. I did not have to worry about anything and the technicians were all very friendly and punctual in all their work. I would highly recommend the company.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Nov 2023

    Heating

    Did not wait long for Tony to come after calling for service. After checking that we needed to replace a part, good thing he had one on hand. Heating is working immediately after he left and did not have to wait for hours/days to fix the issue.
  • Review from Steve Plouffe
    Rating: 5 out of 5
    Review left on 3 Nov 2023

    Bathroom Faucet Replacement

    Dave came to my house this past Monday to help remove an old bathroom faucet. Dave was friendly, on time and very informative. He advised me of additional work that will require my attention in the coming months. Dave was really clean with his work, leaving my bathroom immaculate after he was done the new install. I always call Knight for my furnace and plumbing needs and you should too!
  • Review from Customer of Knight Plumbing, Heating And Air Conditioning Ltd
    Rating: 5 out of 5
    Review left on 2 Nov 2023

    Service

    Brad and Mark were very efficient and friendly. Would highly recommend their services. Knight is our trusted provider for our plumbing needs.
  • Review from Chris t
    Rating: 5 out of 5
    Review left on 30 Oct 2023

    Replace Water Tank

    Derek and the team were professional, courteous and patient. He explained the process of either fixing or replacing the hot water tank, provided the quote and within 2 days replaced it seamlessly. No effort required on our part as they took care of everything. Big shout out to their exceptional service.