Knight Plumbing, Heating And Air Conditioning Ltd reviews (1361)

Our guest bathroom toilet needed repair three days before we had someone coming to stay. Dan was able to come out the next day, got it all fixed up quickly and he was great with our dogs. We’ve always had a positive experience with Knight

We ran into issues with our hot water tank over a weekend and as we had previously had a great experience with the furnace side of Knights we gave them a call. Someone was able to come very quickly that same day and though the bad news was our tank was kaput they had a tank in the truck and gave us a fair price for the work. Everything was done within the hour and we had hot water again! Our technician was super friendly and helpful and while I hope it is a long time before we have to call these guys again I definitely will!

Technician was very clear in diagnosing the problem and advising us of the solution. As well, he provided a very accurate estimate of the cost. As the location of the water line under the floor was challenging, he found a path through a cold air return vent. He proceeded to attach the new line, and made sure that water flow through the line and at the connection to the refrigerator was leak free, which it was. We were completely satisfied with he work and friendly service provided by the technician.

We have severe allergies so Karl recommended and installed a 5-stage Air Cleaner in our new home. He was very thorough and took the time to explain how everything works. He was very patient as he taught us how to replace the filters. It has helped us immensely. We called him back when we had issues with our air conditioner and he was able to solve the problem. Karl is always very helpful and a wealth of knowledge. He answers all questions with a smile and makes sure we understand everything. We will call Night again and request Karl if we have HVAC issues. Thanks Karl!

When I called Knight Plumbing I was pleased to hear "How can I make you smile today". I took this as sign of a good company to use. I proceeded to explain that I wanted my furnace maintained and cleaned. What I got was a 28 point inspection. I was also shown pictures of what required cleaning and a report stating that I needed duct cleaning. The tech was very pleasant and friendly so I did not think much about it at the time and paid for the call. After the tech left I realized I would require a different service call for a furnace and duct cleaning, at additional cost. Needless to say I emailed Knight and a few days later followed up with a phone call. Their customer service manager contacted me to offer a discount on the cleaning service, but by this time I was disillusioned with Knight's quality of service and contacted another company to complete the work. Moral of the story caveat emptor - buyer beware. Update and response to Knight Plumbings claim that they tried to contact me - Actually I called to find out if anyone was going to act on an email I sent Knight complaining about their service. They were well aware of my issue and were going to contact me. Based on my description above they most certainly know who I am and how to contact me. So don't believe that they have been unable to reach me. When I did receive a phone call back it was obvious that I would not be able to reach any sort of agreement with Knight. They offered to give me a discount on cleaning services, which i rejected. I was not interested in using them anymore. I contacted another company which we had used in the past to clean our ducts and it turns out they also clean and maintain furnaces. This company (Genesis Carpet and Furnace Cleaning) did all the work for less than what Knight charged me for the initial inspection. They also found areas of issue that Knight did not. So much for a thorough inspection.

I recently had an air conditioner installed by Knight Plumbing, Heating & Air Conditioner. I was extremely happy with the whole process. Karl did the quote and was very helpful and friendly. Tommy and Evan were the installers, both were extremely courteous and knowledgeable. All work looks really well done. Tommy had another service call to go to after he wrapped up at my house (Friday afternoon at 4:30pm) but still took the time to do a really good clean up and go through everything/answer any questions I had. I was super impressed by that and would definitely use this company again.

The technicians Geoff, Kevin and David were very good at their work, efficient, professional and courteous. They patiently explained to me how to operate all the applications and how to maintain them. I would definitely use their services for my next projects. Highly recommended.

Edit May 3rd - I received a call from the management team on April 26 explaining that the employee handling issues & reviews was currently on extended leave, but that they took these issues very seriously & would respond ASAP. They called back May 2nd & the billing was explained & the bill adjusted. Apparently the parts were much more than $50, so I must apologize for assuming this cost. I called Knight Plumbing on April 9, 2018 because my main waterline was leaking between the valve on the street & my main shutoff in the house. The City had to be involved to shut off the street valve so we had to wait a week to address the issue. The tech arrived 25 minutes late so the city employee was long gone. He stated that the company had given him an hour to do the job which was plenty of time. He checked out the issue, quoted me $333 to replace the valve and since I was somewhat committed by this point I signed off on this. I was taken back by the cost but after working in the oil industry had heard that ball valves are very pricey. The quality of the work was great. After the tech finished the city water works employee showed up to open the valve outside & when I told him the charge he mentioned that the valve was worth about $20. My total bill was $430. I quoted the exact 1” valve at Emco for $31.36 retail - about $20 for a company to purchase. Parts for the job are roughly $50 + $75 callout fee leaving a 1 hour labour fee of $283 after tax. I requested a breakdown of the bill on their online form but after 3 days with no response decided to leave a voicemail with Mark Coffin, since his name was on responses on the Homestars review site. So here we are another 3 days later writing a review. Funny thing is the tech that did the work left me a card for Homestars to do a review. Clearly these guys don’t need the business, so I encourage you to not give them yours.

Estimator Brian arrived on schedule, polite and professional. Administration staff Maria super friendly, and went the extra mile to schedule the installation to fit my time. The team of installation professionals Kevin, Nick, and Evan on site, on time. Upon installing the air conditioning unit, an inspection of the 20 year old furnace's heat exchanger revealed cracking. Kevin arranged an immediate replacement of the furnace while installing the air conditioning unit. All work done in one day to keep our family comfortable. These professionals are true tradesmen, knowledgeable, and care about the work they complete. I wanted a no hassle installation that was done professionally, and Knight delivered.

Jason and Brett were very professional with their service. Knowledgeable and friendly and answered all my questions. They helped find our problem quickly and efficiently and fixed it even faster. I am very thankful for their service. I would definitely recommend them and Knight Plumbing to anybody in need of a plumbing service.