Jeremy
Rating: 5 out of 5
Loss of hot water
The day before my daughter's birthday party we lost all hot water....it was a Saturday. We have an on-demand system with a storage tank (a little more crew pled than your standard hot water system). We called Knight Plumbing, we had a great previous experience with them, and they had a technician contact us. Geoff worked with our chaotic schedule to come at a time which work with all the activities that were occurring that day. The thermostat on the storage tank had failed and he had a replacement with him. Unfortunately that was not the only issue....but Geoff stayed to confirm that replacing the thermostat rectified the problem and when it didn't he immediately began looking for other issues. It turned out that there was a leaking faucet cartige in the shower handle upstairs that was backfeeding cold water into the hot water line.