Victorious Carpet Installation & Repair Services reviews (1077)

Review from HomeOwner
Rating: 5 out of 5
Review left on 7 Mar 2017
bedrooms and walkway carpet change
Thorough professionals. They provided consultation and the best possible solutions. Pricing is reasonable. Miscellaneous work and its charges are explained upfront. Very prompt and good service. Appreciate the post work warranty they provide, as explained on the website.
Answer from pro:
Hi Nisha, It was an great pleasure working for you guys. Looking forward for your future projects and possible referrals. Thank you Mark Aydin Phone (416) 858-7006 web page: https://www.victoriousflooring.com
Reply created 8 Mar 2017
Review from Marcia
Rating: 4 out of 5
Review left on 28 Feb 2017
Carpet Stretching
I called to see if I could have the bubbles in the carpet upstairs fixed and sent some photos for a quote. They came out within a week of asking for an appointment and were able to fix the carpet in a couple of hours. It looks great!
Answer from pro:
Hi Marcia,Thank you very much for your review and business. We are looking forward for your future projects and referrals. Best Regards, Mark Aydin Phone (416) 858-7006 web page: https://www.victoriousflooring.com
Reply created 1 Mar 2017
Review from HomeOwner
Rating: 5 out of 5
Review left on 23 Feb 2017
Repair a rip in my basement carpet
Thank you very much for fixing my carpet. It looks amazing and perfect...looks like it is finally fixed correctly this time around. The installer (sorry I forget his name) was polite, prompt and very efficient and would have no problems recommending or using your services again. Thanks so much.
Answer from pro:
Thank you very much for sparing your time to share your experience with our company. Your business is much appreciated and looking forward for your referrals and future projects. Mark Aydin Phone (416) 858-7006 web page: https://www.victoriousflooring.com
Reply created 24 Feb 2017
Review from HomeOwner
Rating: 5 out of 5
Review left on 17 Feb 2017
Broadloom replacement and repair
Outstanding service and quality. We needed to replace broadloom in living room and dining room as well as replace a piece of broadloom in the basement. Mark provided great advice and responded quickly to all communications. His crew went above and beyond when the did the work and the quality of their work was amazing. Highly recommend!
Answer from pro:
Hi Linda, Thank you very much for your business. It was an great pleasure dealing with you and we are very happy that we where able to salvage the basement carpeting instead of you going thru a replacement. Mark Aydin Phone (416) 858-7006 web page: https://www.victoriousflooring.com
Reply created 18 Feb 2017
Review from Kamal Kerba
Rating: 5 out of 5
Review left on 9 Feb 2017
Carpet Runners for Stairs
Phoned Mark for a quote, he responded within the day, and showed up at our house a few days later as scheduled. We found Mark to be very pleasant, informative, and based on our discussions, he brought the samples he felt would best suit our needs. Mark also pointed out a few things on the stairs that a competitor completely missed, which would have resulted in a poor job, had it not been addressed prior to installation. Installers called prior to arriving, were clean, professional and did an excellent job, including reviewing how the install would be done. Excellent team, excellent company, excellent price.....highly recommended.
Answer from pro:
Hi Kamal, it was an great pleasure dealing with you and thank you for trusting us with your project. It was a challenging project but taking the time to assess the job then triple checking the process with basic demonstrations always provide the right solution. Thank you again for your business. Best, Mark Aydin Phone (416) 858-7006 web page: https://www.victoriousflooring.com
Reply created 18 Feb 2017
Review from HomeOwner
Rating: 5 out of 5
Review left on 9 Feb 2017
Very Satisfied
We were quit pleased with Mark and the whole team at Victorious. It certainly helps to take the time to shop around and do the research. From initial visit to installation to the follow up in order to make sure we were satisfied with the job (very important), they are the essence of great customer service. Victorious is certainly at the very top of my list for recommendation. Please don't waver & keep up the great work - we truly appreciate the outcome of our project thanks to your team.
Answer from pro:
Thank you very much for writing this review by sparing your time. We do appreciate your business and know the value that you have chosen us from so many other alternatives. Mark Aydin Phone (416) 858-7006 web page: https://www.victoriousflooring.com
Reply created 18 Feb 2017
Review from HomeOwner
Rating: 5 out of 5
Review left on 5 Feb 2017
Minor Carpet Stretch job
Mark and his company were great - they accommodated our schedule and did a great job of stretching the carpets. I found the services on the expensive side, but all in all, we were pleased with the end result :-) Thank you.
Answer from pro:
Thank you for your business and time to share you're experience. Carpet flooring should never/ever require stretching or adjustments. Buckling is simply related to poor installation. As you indicated earlier on your email, you had your carpet stretched twice in the past and paid 200 for each service visit. I can ensure you that, if our $250 service was chosen to start with, you wouldn't have had to spend that extra $400. please feel free to contact us at anytime if you have any questions or concerns. Thank you again for your business. Mark Aydin Phone (416) 858-7006 web page: https://www.victoriousflooring.com
Reply created 6 Feb 2017
Review from HomeOwner
Rating: 5 out of 5
Review left on 31 Jan 2017
Excellent service and carpet repair
Excellent operation. Emailed for a quote, got the quote and then was given a time for the repair (carpet needed re-stretching). The crew arrived exactly when promised and called ahead to make sure we knew when they were coming. Crew finished the work in short time and asked us to inspect the results. Great job. Highly recommend to anyone with carpet needs.
Answer from pro:
We appreciate your business and looking forward for your possible referrals and future projects. Thank you
Reply created 6 Feb 2017
Review from HomeOwner
Rating: 5 out of 5
Review left on 18 Jan 2017
Remove and install new carpt
Called Mark who responded with measure and quote in 48 hours. Made recommendation about colour and fabric. Two installers showed up on time and did a fabulous job. Worksite was left immaculate. Room looks great.
Answer from pro:
Great pleasure dealing with you. Thank you again for your business.
Reply created 6 Feb 2017
Review from HomeOwner
Rating: 5 out of 5
Review left on 15 Jan 2017
Classroom flooring
We had to hire a company that could provide us with a background check and a good conduct certificate. Mark has exceeded our expectations with this project. And was able to provide all requested clearences. Since the decision needed to be thru a board of directors, we needed 3 estimates. Victorious Flooring was the only one that brought up possible unforeseen charges and suggested us to remove the existing flooring prior to decide what we need so a better assessment could be provided. And he was right. We changed our carpeting project to vinyl plank flooring once subfloor was exposed and this saved us from possible complications. Very happy with the result and have no hesitations to recommend Victorious Flooring to any commercial or non-profit organizations.
Answer from pro:
Thank you again for choosing Victorious Flooring from the rest of our competitors. And thank you for trusting on our decision to change your carpet flooring project to vinyl planks. Looking forward to do the club house as well.
Reply created 6 Feb 2017