Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2243)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Feb 2009

    Replacing Shower Tap

    I am very satisfied with Michael from Waterworks Plumbing Ltd. He got the job of replacing my shower tap done quickly and efficiently while being a very polite and friendly serviceman.

    Answer from pro:

    Dear Dianne, sorry for the late response.Its been a little busier than expected. Thank you for your kind words.I find that people like yourself are inspiring and really encourage us to try and keep getting better at what we do. Its always a pleasure working for you and your family. Thank You! Michael Yuffa ,The Water Works Plumbing Inc.

    Reply created 17 Mar 2009
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 19 Feb 2009

    Repair pipe and install new wash tub faucets

    I went to the internet to find a plumber when I had a water pipe leaking between the kitchen and basement. I decided to try Water Works based on the Markham address of Esna Park, They were very close. The plumber showed up right away, put little booties on his feet to save my floors and looked at the problem. He then had to "go to his book" to find out the price to replace a 1 foot section of pipe. The price he quoted was over $500. My husband and I were shocked but since the $80 service call would be applied to the bill, we decided to go ahead. Besides, we had no water. My husband did ask him to look at the faucets on the wash tub. Again he had to "look in his book" to determine that the cost to replace the faucets. It was over $700. As stupid as we were, we had this done as well. We were then convinced to purchase an annual service check, because that would reduce our bill by over a hundred dollars and they would come every year to check things out. I have never had them return. The plumber then left us a thank you package consisting of a plunger, sachet, and a couple of other little things. I have no complaints about the work - there have been no problems since. The plumber was very polite, quick and neat. We were just in shock over the price and it wasn't until the plumber left that we realized what we had just paid - $1,387. This is a ridiculous price for the work provided.

    Answer from pro:

    Dear Nancy In Scarborough, Sorry for the late response, but I was dumbfounded by it, and had to collect my thoughts. First off I want to thank you for the very first review with Homestars. It was a blessing for us. But I felt that we deserved at least a 9+/- rating based on our quality of service and equivalent reviews of others. I do need to make some corrections about your review .We completed your service call of exactly $1311.21 in May 28,2007. Why would you take almost 2 years to respond again if you truly felt we were “thieves”? Also if you felt that way why would you approve additional work and purchase our Platinum Protection Plan? MaryLou our CSR did call you and you to check in if you were pleased, and you were. You also over simplify the comparison of price versus service and did not take into account the skills,effort and time involved to make an excellent service call miraculously just happen. We as a plumbing service provider in the community do offer many solid benefits to our 12,000 or so customers. This is our short list of them. We are prompt, professional, neat licensed, carry a 1 million dollar liability insurance protection for the homeowner, paid up to date WSIB coverage, provide a firm upfront cost that does not increase. You should give yourselves more credit than you think you deserve. This one was not a bad choice. I do thank you for your business and do stand behind our work, “Lifetime-Labour-Warantee” No hard feelings, Michael Yuffa Water Works Plumbing Inc.

    Reply created 17 Mar 2009
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 28 Mar 2006

    replaced my drain in the front yard

    This service man was extremely professional,and knowledgable. We had dirty water coming up in my basement,so we called them up. They came out that same morning and got our problem under control.It costed more than I expected,however the problem was fixed right away. They cleaned up my carpet,and they even called us later that week to see if we were happy.Awesome service!

    Answer from pro:

    "Thanks Fraser! I'm pleased that you are too!I really appreciate your review and thank you for taking the time share that. You can always count on us,should you have any plumbing or drain questions in the future. Thanks for choosing Us.” Michael Yuffa,The Water Works Plumbing Inc

    Reply created 17 Mar 2009
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