Canadian Rooter reviews (904)

Review from HomeOwner
Rating: 4 out of 5
Review left on 23 Jan 2016
Basement Bathroom Renovation
I hired Public Plumbing to renovate my basement bathroom. It was a small bathroom, but had lots of problems and the shower was leaking causing mold, the floor was uneven causing toilet issues etc.. Considering the bathroom was so small, it took a long time to renovate because the shower had to be fully torn out and rebuilt, the floor had to be evened out and they ended up adding about 2 inches of cement to level out the floor. They did a very meticulous job and the bathroom looks stunning! The guys doing the work were so nice and friendly and always on time and cleaned up the work area each day. I was extremely happy with the results and would hire them again for other work.
Answer from pro:
Dear Ms. Heikkila! Thank you for your review of our services and for choosing our company. We are pleased to hear of your satisfaction with our work but we would love the opportunity to turn the 8 into a 10 so please let us know how and don't hesitate to call us if you ever require our services! Thank you again!
Reply created 27 Jan 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 20 Jan 2016
Basement sewer checks
My husband David has a standing 6 mth. appointment to check our basement drains, as we have had 4 major backups in the past. Mike is THE GUY! Always keeps in touch re: if he is running late, always so personable. We are feeling confident that with these checks, we will not suffer the backups again! We are part of a townhouse complex, and the past problems have been beyond our control.
Answer from pro:
Dear Elspeth and David, thank you for relying on us for preventative measures against future back ups! Mike will be hearing about your kind words and we thank you for your review and recommendation. Please take care!
Reply created 27 Jan 2016
Review from Anne
Rating: 5 out of 5
Review left on 18 Jan 2016
backwater valve installation
We had been thinking of having a backwater valve installed, and saw some ads and finally went with Public Plumbing. Mike came out to explain the process and was very knowledgeable and reassuring. The work was done over Christmas by pleasant workers with very little disruption and the inspector came as scheduled. Mike came to check that we were happy and took the payment along with the completed form for the Basement Flooding Protection Subsidy Program. We have received notice from the city that our application has been received and is being reviewed already.
Answer from pro:
Dear Anne! Thank you for leaving us a review and choosing our company! We strive to always provide our best and make sure the process during any project is pleasant and as least disruptive as possible and are pleased to hear your experience was such. We thank you in advance for recommending us to family and friends!
Reply created 19 Jan 2016
Review from Customer of Canadian Rooter
Rating: 5 out of 5
Review left on 15 Jan 2016
Clogged Drain
Rep (Mike) was very competent and work was completed as expected. It required a dig-out of my drain, in the basement. and replacement of "P" trap with straight drain pipe and backflow stop valve. I would not hesitate to use Public Plumbing again.
Answer from pro:
Hello! We thank you kindly for taking the time to leave us a review. We are pleased that you are satisfied with the service provided, please don't hesitate to call us if you ever need plumbing services in the future! Thank you!
Reply created 18 Jan 2016
Review from Margaret Kelly
Rating: 5 out of 5
Review left on 14 Jan 2016
Plumbing
I had an emergency plumbing problem. Mike came to my home the same day I called within the hour. This was just before Christmas, so I thought the work wouldn't be done until after the holidays. They showed up and finished the job on Christmas Eve. Amazing Company. I will be forever grateful.
Answer from pro:
Dear Margaret! We do our best to always provide the best service and come through at times when others may fall short. We are very grateful for your business and hope you enjoy the benefits of a job well done for years to come! Thank you!
Reply created 14 Jan 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 13 Jan 2016
Kitchen Drain Pipe Replacement Underground
I was thoroughly impressed with those I dealt with. I met with Mike for an initial consultation and estimate. Their estimate was very reasonable and Mike was very knowledgeable, friendly and provided me with all the options I had available to me. We had a clogged pipe under our basement floor that led from the kitchen. Over years and previous ownerships the pipe was badly clogged. We had another company snake it but that didn't do much. Mike and his team (Yuri and another (sorry don't recall his name) were excellent. Yuri and his partner did the drilling, digging and replacing and were great and timely. They replaced 8 feet of pipe and added a 4 inch opening for future scoping and possible cleaning (although I don't think that will need to be done after this as they did a great job). They cemented the floor again and left it as clean and debris free as much as possible and would be expected. Mike came back to scope the pipe (camera) and all had to do a bit more snaking for a clog that was even more deeper in. He cleared it up and then put in the camera again to ensure all was clear. I have already recommended Mike to others and would do the same again. It's not always easy to find a good, reliable and reasonable plumbing service - but I found all three in one.
Answer from pro:
Dear NM! We thank you for this detailed review of your experience with our team and services. We coach our team to always provide excellence in customer service and work quality and it is always great to see them deliver on the field! We value thoroughness as much as our clients, so thank you for this review, we greatly appreciate your recommendation! Please take care!
Reply created 14 Jan 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 12 Jan 2016
Broken pipe causing back up
Late on the night of my 80th birthday the downstairs toilet blocked, I partially cleared it at the clean out in the rec.room but needed a plumber.P.P. was recommended by a friend and they arrived within the hour on Sat. morning.With their camera they located a broken pipe under the house footings. The blockage was cleared and their crew arrived on Monday morning as promised.Repairs were made and a backflow valve installed. They did an excellent job of cementing and cleaning up. I would highly recommend your company. Richard Yorke
Answer from pro:
Dear Mr. Yorke, we want to thank you for your time in leaving us a review! We are glad that Mike and the team were able to resolve your back up and prevent further ones from occurring and that they worked swiftly. We appreciate your recommendation immensely! Thank you!
Reply created 13 Jan 2016
Review from Pradeep Dass
Rating: 5 out of 5
Review left on 10 Jan 2016
plumbing
The excess drain pipe was not fitted well by the builder when I bought the house and didn't notice until years later when my brother filled up the tub and had a bath...we tend to take showers only : ) The next day the ceiling on the main floor was leaking water all over the couch. I called Walter at Public Plumbing who sent Vlad to look into it. Vlad was amazing. He kept the area clean and answered all of my questions so I knew what he was doing to prevent the leak in the future. I have heard horror stories of plumbers but this was a great experience. It was a reasonable price and I now have piece of mind. I don't want to see them again myself, for obvious reasons, but I would definitely recommend them to all of my friends! Thanks Vlad! : )
Answer from pro:
Dear Pradeep! Thank you for taking the time to leave us a review. We have amazing clients, thank you for being from among them! We are glad to be able to provide you with peace of mind and we thank you for your recommendation!
Reply created 11 Jan 2016
Review from Miri Freimanis
Rating: 5 out of 5
Review left on 9 Jan 2016
cold water faucet repair
Great work by Public Plumbing professionals again. Service was professional, quick, and clean. I asked a lot of questions and I was happy with the time that was spent with me on answering them. I have full confidence in Public Plumbing's work and will call them again when I need help.
Answer from pro:
Hello Miri! Thank you for your review! We make sure that our clients know all the work that we are doing and keep them informed in the process as we go along. Thank you for your confidence in us, we will continue to strive to always provide excellence! -- Miri, please contact our office (416 556 5658) as we would like to thank you personally but are unable to locate additional information. Thank you!
Reply created 11 Jan 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 8 Jan 2016
Many projects
we have used Public Plumbing for several projects ranging from simple matters to digging down and replacing the pipes in the front of our house as we had clogged tree routes, and determine the source of a bad smell and fixing it in one of our rentals. They are very helpful and the fee is always fair. Warren
Answer from pro:
Dear Warren! We thank you for your review and appreciate your loyalty, we are proud to be the company that you choose time and again. Please do not hesitate to call us if you ever experience any plumbing issues and we thank you in advance for your recommendation to family and friends. Please take care!
Reply created 11 Jan 2016