Canadian Rooter

Rating: 4.9 out of 5

Canadian Rooter reviews (904)

  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 16 Aug 2015

    Tub/Shower Reno

    I hired the company was to renovate the tub/shower area of our bathroom. Andy, the project manager, told me that the job would be done within 7 days. The job took 7 weeks to complete. The shower fixture had to be installed twice, as the connection between the shower head and the wall was not properly reinforced as indicated in the instruction manual. Andy advised me that the existing white floor tiles surrounding the tub were stained with grey-coloured grout because the foam structure under the tub was not given adequate time to set. Moreover, on July 24, staff were booked to come in for a repair, but no one showed up because Andy forgot. When I contacted the Customer Service department re: these concerns and my request for a partial refund, I was informed by Naz that I had to refer my concerns back to Andy and that my concerns did not warrant any settlement.

    Answer from pro:

    Dear Joan! We thank you for choosing Public Plumbing to complete your bathroom renovation and are very sorry to hear you are unhappy with the service provided. We strive to complete all projects in a timely manner, ensuring everything is in working order. If there were any glitches during the renovation, it was all communicated to you and you were well aware of everything that was going on every step of the way. As of today, your Washroom is in working order and everything was completed as per our contract which you have signed. Therefore, we do not see any reasoning for a partial refund or any other settlement. If there are any other concerns, please feel free to give our office a call. Thank you!

    Reply created 16 Aug 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Aug 2015

    water pipe burst

    A water pipe going into the hot water tank burst suddenly on Monday late afternoon. I called several places for emergency service, all would make an appointment for inspection and could not give a time when they could come as it was late. Public Plumbing was able to have a technician call me shortly. Although it was late, their technician, Vlad, made it to my house, inspected the problem and advised the pipes and valve need replacement. He offered a couple options, citing the pros and cons of each. The prices were reasonable. I am quite pleased with the workmanship and the professionalism and needless to say, it's a job well done. Thank you Vlad and Public Plumbing..

    Answer from pro:

    Dear Jenny! Thank you for your kind review. We are very glad that we were able to deliver when others fell short and are happy to hear that Vlad exceeded expectation. We thank you again!

    Reply created 17 Aug 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Aug 2015

    Sewer backup

    Fantastic service by Mike! i called him on a long weekend because I had a little bit up backup in my basement. He came over right away as I was on my way to a cottage. He explained to me the exact problem w

    Answer from pro:

    Dear Maryam, we thank you for such a high rating and are pleased Mike helped take care of the basement back up you experienced. We hope that you have peace of mind knowing you won't face such a problem again. We encourage you to leave more information for others that may be facing a similar problem. Thanks again!

    Reply created 17 Aug 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Aug 2015

    Plumbing Fix

    We made an appointment for someone to come out and fix a leak to our outdoor water supply turnoff. We were kept up to date as to the arrival of the plumber and he was on time for his appointment. Nick was very helpful and was able to fix our leak in a timely manner. I would definitely use them again and would highly recommend them to my friends and family!

    Answer from pro:

    Hello Jane! Thank you for taking the time to leave us a review. We are glad Nick was able to help resolve the leak and that you have peace of mind! Thank you for your recommendation, don't hesitate to give us a call.

    Reply created 10 Aug 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Aug 2015

    Excavating

    My husband and I used to live in an area that was prone to flooding. Unfortunately one day we came home to find that our basement had flooded horribly. We had been referred to Public Plumbing and told that they would do everything that they could to fix our problem. We set up our first initial visit with them to have a look, and were very impressed right away. Naz took the time that was needed to asses the situation and tell us exactly what needed to be done. The whole foundation needed to be waterproofed, Cracks in the Foundation needed to be fixed, and they also found out that we had clay pipes that had rotted and needed to be replaced. We had decided to go with them and we are glad that we did. Everyday, they showed up before they said that they would and they stayed late most nights also. They knew that we had been inconvenienced by this, and they wanted to help us as quickly and efficiently as they could. We couldn't have asked for better service, and I would highly recommend them to anyone.

    Answer from pro:

    Hi Amanda! Thank you for taking the time to leave us a review, we hope that you have peace of mind knowing that you won't have to come home to a flooded basement and won't be affected by clay pipes. We are glad that we were the ones able to take care of these issues for you and hope you enjoy the benefits of a job well done for a very long time to come. We thank you for your business and recommendation, Amanda!

    Reply created 5 Aug 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Aug 2015

    Valve replacement

    This year our valve was leaking for the outside tap and I wasn't sure what to do. Naz provided Excellent prompt service, no mess left behind and a very professional job. I would recommend these guys anytime.

    Answer from pro:

    Hello John! Thank you for your review and pictures. We coach our staff to provide the best customer service and work quality and are glad to see Naz delivering his best! We thank you again!

    Reply created 5 Aug 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Jul 2015

    Back Water Valve

    What a Pleasure! From the initial visit with Naz through to the end of the project, this has been the best experience my wife and I have ever had with any contractors. Naz and his crew were so professional and they really knew their business. They started our project right on time and completed it right away. They kept our home free of dust with drop cloths and they even swept our floors & driveway. We will be hiring "Public Plumbing" again for sure and we highly recommend them to anyone and everyone!

    Answer from pro:

    Dear Sal! Thank you for your time in writing this review and giving us the kindest compliment that our company can be given. We are very pleased that you are satisfied with Naz's services and are grateful for your recommendation. Please take care and don't hesitate to give us a call if you need us!

    Reply created 31 Jul 2015
  • Review from angela
    Rating: 5 out of 5
    Review left on 28 Jul 2015

    Shower drain

    I hired Public Plumbing to clear out our shower drain. The technician, Nick, arrived during the promised two hour time window. He was courteous and explained the process in detail. When I mentioned that I had a competitor quote, he matched the price. Job was completed with no mess. Highly professional, courteous and patient.

    Answer from pro:

    Hi Angela! Thank you for reviewing our company and service. We are happy to hear that you were satisfied and that Nick delivered his best! Thank you again!

    Reply created 29 Jul 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Jul 2015

    Basement

    Public Plumbing is a company we would most highly recommend. Their knowledge, work, punctually,thoroughness and caring were exceptional. The work which included replacing drain pipes. installing back-up valves, a sump pump and floor tiling, was completed as promised in a very professional way. We were extremely pleased with the results and with the thorough clean up as well. As homeowners we would most definitely use Nazar and his employees at Public Plumbing to do any job large or small. We would not hesitate to recommend Public Plumbing to everyone. Fran and Murray Ellis

    Answer from pro:

    Dear Fran and Murray, we thank you so much for this kind review and your time in writing it. Our staff is coached to provide exceptional customer service and work quality and we are very pleased to hear that Naz and his team are shining stars on the field! It is a pleasure working with you and we want to thank you for your recommendation. Please take care and don't hesitate to give us a call should you need any service we can help you with!

    Reply created 29 Jul 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jul 2015

    Bathroom Renovations

    The contractors arrived on time every day, and finished the job on schedule. The quality of the work was great, and they adressed all of my needs and concerns. After the job was finished the contractors took out all the garbage and cleaned everything very well. The tiling and marbel work was installed very well and I was very impressed with the worksmanship. I am very satisfied with public plumbing and would recomend their services to everyone. 10+ for satisfaction 10+ good price

    Answer from pro:

    Hello James! Thank you for your time in writing this review. We are glad to hear that you were satisfied with the work of Andy and our team and thank you for your recommendation! Please feel free to give us a call should you require any services that we can help you with. Thanks again!

    Reply created 21 Jul 2015
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