Canadian Rooter

Rating: 4.9 out of 5

Canadian Rooter reviews (904)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Oct 2014

    Sewer Backup Valve and Basement Waterproofing

    A sewage backup required emergency work, inside and outside. Naz came out to assess the plumbing situation and had a crew there quickly. The front lawn was dug up and the clog located and repaired. A backup valve was installed and the hole filled in. Because a large tarp was used, the lawn looked the same after the work was completed. Efficient, speedy, friendly service with explanations along the way to satisfy our questions. Because of two major flooded basements from rain storms, a waterproofing of the basement was required. Naz was called again. Again his crew arrived on time, completed the work quickly, protected the work site, and cleaned up well afterwards. They even changed a corroded downpipe that was not included in the original estimate,. I was totally satisfied with both projects. Well done Naz, Walter and the others!

    Answer from pro:

    Dear Bob! Thank you for choosing Public Plumbing not once but twice! We are delighted to hear that our team was able to provide a resolution to your plumbing problems. We strive to be the best in our industry in regards to customer service, work quality and knowledge. It is great to hear we were able to complete both of the projects as per your expectations. Thank you again for your business and the time you took to write this feedback.

    Reply created 29 Oct 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Oct 2014

    Bathroom Renovation

    On time and on budget. The workers at Public Plumbing were polite and professional. Sheets were laid to avoid dirt being brought into the house. Andriy did an excellent job co-ordinating the entire project. Would highly recommend Public Plumbing for bathroom renovations.

    Answer from pro:

    Dear Vincent! Thank you for taking the time and providing us with your feedback. We appreciate you taking the time. We strive to do our best in ensuring your home is clean and the work is done as per your expectations. Thank you for choosing Public Plumbing to complete your bathroom renovations and please keep us in mind for any other plumbing needs!

    Reply created 28 Oct 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Oct 2014

    waterproofing, sump pump, and water meter

    Exceptional Service, second to none! My family was devastated due to numerous basement flooding each time it rained this spring. Mike came to the rescue and offered solutions to our problems. Each time they did a project, his team was efficient, courteous, and professional. Mike walked us through the specifics of installing a sump pump and waterproofing. He ironed our worries gave us peace of mind. Our sump pump works efficiently. The landscape at my front garden was exactly the same before the excavation. As if no one stepped on it! They really clean after their debris. That big job was done in two days. The quality of their work is outstanding. Their attitude is great. Nick fixed the leak on our meter working around the time slot when the city could shut off form the city's main line. I recommended Public Plumbing to my neighbour and she called Mike the next day. She was also happy about the service (sump pump), and called them for another project. I am a very satisfied customer!

    Answer from pro:

    Dear Josie! Thank you for taking the time and providing us with your feedback! We are very glad to hear that our team was able to make your worries go away! It is also a pleasure to hear that the work was done as per your expectations. On a regular basis we coach our team to provide exceptional customer service in terms of attitude, knowledge, cleanliness and quality. Customer satisfaction is extremely important to us, and we are glad that our team was able to do such. Thank you for your business and your time!

    Reply created 28 Oct 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Sep 2014

    Powder Room

    We called Public Plumbing to get a leaking valve fixed in our Powder Room on a Saturday morning. We were told it would be later in the day. When we told Jessica the dispatcher we were going to have to try to get someone quicker if possible because it was leaking badly, she asked us to hold on she would call the plumber to see if he could come earlier. Philip moved his day around to accommodate us because it was a leak. Philip was a true pro, courteous, respectful of our house, and very knowledgeable about following the Codes. Needless to say we have a good Plumber we have confidence in for the future.

    Answer from pro:

    Dear Steve! Thank you for taking the time and providing us with your feedback. We do our best to accommodate our clients to our best ability. Emergencies happen and we are here to fix them as soon as possible and leave you with a piece of mind. Thank you for calling us and giving us a chance to help you out with your leak. Thank you for your business and please keep us in mind in the future.

    Reply created 29 Sep 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Sep 2014

    Project

    I called Public Plumbing to get my plumbing and appliances hooked up in my kitchen after my renovation. The service man was very nice and polite, and even did a little extra work for me. I would recommend them to anyone who needs plumbing work done.

    Answer from pro:

    Dear Susan! Thank you very much for taking the time and providing us with your feedback. We appreciate your time and your business. We strive our best to provide exceptional customer service and encourage all of our team to go above and beyond for our clients. We are delighted to hear that our technician provided you with such service. We look forward to hearing from you in the future. Thank you!

    Reply created 29 Sep 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Sep 2014

    Leaky shower

    Thank you for responding quickly to this issue. A very professional way of handling things! Thank you to Public Plumbing for making a bad situation into a positive one. I really appreciate the effort you have put into being an accountable company.

    Answer from pro:

    Dear Jacqueline! Thank you for taking the time and providing your feedback. We appreciate the chance you have given us to make things right. Thank you for your business and please keep us in mind for your next plumbing project.

    Reply created 29 Sep 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Sep 2014

    clogged 2nd floor bathroom sink

    Our upstairs sink would not drain for several days. I tried all the home remedies and to no avail. I called Public Plumbing and in one hour a pleasant competent gentleman was at my door and efficiently, cleanly unclogged my drain using an electric snake. I was very pleased with the service and would definitely. recommend them to family and friends.

    Answer from pro:

    Dear Susan! Thank you for your time and your business. We appreciate the time you have taken to provide us with your feedback. We are delighted to hear that our technician was able to provide you with the service you expected. We do our best to ensure our clients are happy and left with a piece of mind. Thank you!

    Reply created 29 Sep 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Sep 2014

    kitchen sink

    I was very pleased with the service of Public Plumbing. Phil who was the plumber who worked on the kitchen sink was very pleasant and professional. He made sure everything was working properly and was kind enough to clean up after the job was done. I would definitely recommend Public Plumbing.

    Answer from pro:

    Dear Julie! Thank you for taking the time and providing us with your feedback. We strive to do our best in terms of the quality of work and the cleanliness afterwards. Leaving a lasting impression is very important for us in order to have a great relationship with you in the future. We have been trying to contact you for some time now in order to send you a little incentive for your time, however had no luck. Can you please contact our office 416-556-5658 and leave us the correct phone number where we can reach you. Thank you again for your business!

    Reply created 30 Sep 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Sep 2014

    Plumbing - Laundry Faucet Replacement

    I was having trouble shutting of my laundry faucet for a while, and after forcing it too much I probably caused the mechanism to finally break down and what it was just a leak turned out to be a lot of water running unstoppable. It was night so I had to shut my main water off. The next day I called several plumbers, some didn't answer the phone, some charged me to come to my house and make a quote, another that I sent pictures never called me back. When I get to Public Plumbing I was answered right away by a lady called Tania, whom I briefly explained the situation, and she made sure to get any available plumber to call me back. Ten minutes later Phil called me aware of my problem and told that he would be in my house in less than 45 minutes. 30 minutes later he got to my house and explained everything needed to be done (basically cut off the old faucet, solder the new one and reconnect the primer line), how much it was gonna cost, very polite, professional and positive manner, and to my surprise their price was better than their competitor, a couple dollars less. I had no doubt and signed the contract right away. Phil did everything in one hour and let everything spotless and the most important: a functional, easy to shut off faucet. He also gave me a document for a one year warranty of service. I will sure recommend Phil and Public Plumbing.

    Answer from pro:

    Dear Daiane! Thank you for taking the time and providing us with your feedback. We appreciate your time and very happy to hear that everything was done as per your expectations. Thank you for your business!

    Reply created 19 Sep 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Aug 2014

    Drain inspection + snake

    Mike arrived on time, did a great job and took the time to explain everything to me. He was polite and courteous. I would highy recommend Public Plumbing. Thanks for a job well done!

    Answer from pro:

    Dear Audrey and Walter! Thank you very much for taking the time and providing us with your feedback. We try our best to provide exceptional service to all of our clients and are glad to hear that our technicians are doing just that! Please keep us in mind for your next project. Thank you for your business!

    Reply created 19 Sep 2014
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