Thanks for sharing about your experience with us. I'm actually glad you've taken the time to write this, I just wish you would have been a little more truthful about the events that took place. It's funny how you don't explain everything how it actually happened, but all I can say is I am glad that I cancelled doing business with you, and it's obvious why the previous company did as well. Both you and your boyfriend are ignorant people, that think companies have to kiss butt or the threat of an online negative review will happen. I'm not worried about this review because we did absolutely nothing wrong. Your appointment was booked online (in which you clicked that you read and reviewed all service and pricing details) You didn't want to abide by our policy and pay our deposit, but your no different that anyone else that has to. When we spoke, it was mentioned to you, and you were shown pictures of our truck, for the access we need on your street (she has no driveway) to park our vehicle. All was in order and we were ready for the appointment and service. Come time for the date, we sent you a notification that we were on the way. The appointment (like everyone else) was set for 9-11 ETA (which is an estimated time of arrival) We know we can't give exact arrival times because there is traffic, weather, accidents, delays, coffee stops (ok maybe not all the time) but we know we can't be exact. It's also on the work order as well. None the less, you were informed. We actually arrived just before 11:00am, not 11:30. There was no parking reserved for us, so whether we arrived at 9, 10 or 11, the cars were still there and nothing reserved for us, but I guess as you say in your review, that was our fault too. So I guess by being late, us not reserving parking for us to do the job, was reasons for your boyfriend to say he has to leave anyways and we can reschedule the appointment and shut the door in Mariela's face, was acceptable behaviour? When I messaged you to let you know that if you can get the cars moved somehow, we would gladly come back (POST the conversation it will show) and I did not say it was your fault, nor did I say it was ours, because I don't see how the heck it is anyways? But I told you we could gladly come back and would love to get the work done. Your boyfriend had to leave by 12 anyways, and if that was mentioned, because jobs take time to do, we don't like being rushed, I would not have booked you for this day anyways. Regardless, you wanted us to come back at 7:30pm, and unfortunately that's not something we do, and don't like making noise late at night anyways. They would have been working until 10pm at night, so thats not happening. We do have a schedule booked, so unfortunately the job would have been pushed to next week. Most people probably would have understood, yes thats fine, because you didn't make sufficient parking for us, so what are we suppose to do? I'm not going to cancel someone else job, to fit you in. That's not fair. Sometimes these issues happen. So unfortunately you did not want to have us back, and I was not sending out a crew to work at night, that's when things got rude and your comments were unacceptable just because I did not want to cater to you, or provide you any discounts, because you felt as though this was our fault. I cancelled your job and refunded your deposit. That' I guess rubbed you the wrong way because as you said (customers are always right) well I don't believe that. I guess you think the world revolves around you and that we should do what you say. Unfortunately with everything that happened and the attitude in which you have, I stand behind my decision to cancel the job. I don't think there was anything wrong with what I said, especially with your and your boyfriends comments. I am glad you found another company to get everything done right away, which is amazing. All in all, there will always be that one customer, but from our reviews and reputation, people who know me, know we love our job, love our customers, treat them with the utmost respect, do tons and tons of charity and community work, so although this is a negative review, people should read between the lines and see what type of customer this was and why we did what we did. If you have any questions or concerns, or hesitant to use our service because of this, just give me a call. One rotten apple shouldn't spoil the bunch.
Paul 437-225-7335
Reply created 1 Mar 2019
