The Duct Cleaning Specialists reviews (1866)

The 2 guys arrived right on time approximately at 9am. They were very polite and went right to work. They found all of the vents some not with the easiest of access. They moved some large pieces of furniture which was really appreciated. When they were done they said the blower on my furnace was fine and didn't need the cleaning which would have been an additional $100 which I had already ordered prior to the visit. They were finished in 3 hours. Paul the owner came by and dropped some equipment off to them. He was very professional as well. I would definitely recommend this company to a friend!

Thank you to The Duct Cleaning Specialists for the amazing and thorough job you did. I was so impressed I requested a few business cards to hand out and post at work. Kudos.

Our entire experience from start to end was absolutely fantastic! From contacting Paul and getting initial information, to setting up a service date & having Mat & Nick arrive on the Service date so promptly and doing an excellent job; everything exceeded our expectations!! Everyone was super helpful and friendly; Mat & Nick explained the entire process, , completed the job and cleaned up so nicely!! Thank you guys for all your hard work, feel free to come back for some more Halloween candy!!

Adrian and Mark were extremely professional. They were punctual and communicated in detail exactly what they were going to do and even took before and after pictures to show the results of their cleaning service. I would definitely recommend this company and anyone looking to have the same service.

Punctual, professional, honest and exemplary customer service. If that doesn't say it, I'm not sure what will. Extremely satisfied from the first phone call to the wrap up. They accommodated my request even though they were running a full and busy schedule. Will recommend The Duct Cleaning Specialists to family and friends.

This company is very professional from beginning to end. Their staff arrived right on time. They were very pleasant. We were encouraged to be involved and to ask questions. They showed us before and after pictures of the inside of our ducts. We were given tips about our heating system and when it was appropriate to have the ducts cleaned again. This service is very good value for money.

I just moved into a new house that was just renovated and needed the ducts cleaned. Mark and Adrian were very professional and very nice. I was very impressed and will recommend them. It was a pleasure to work with a company that cares about their customers. For example, we have boxes all over the place since we just moved in the day before and they worked around them and completed the work on time. They also care about the health of their customers which is rare to find in companies these days; I really appreciated that. They went above and beyond my expectations and they also took the time to explain the process to me. It turns out that one of my neighbors also used this company's services years ago and she still raves about them. Keep up the great work!!!

After many renovations done inside and outside our home we knew our furnace needed to be cleaned badly. After having our ducts "cleaned" by another company 3 years ago we were wary about companies doing sloppy work, improper cleaning and ripping people off. So we turned to HomeStars website and started looking for Duct Cleaning companies in our area. We very quickly came across The Duct Cleaning Specialists and were blown away by how many positive reviews they have, this was one of our main motivators for hiring them. We went to their website and checked out the various services they offer, we decided we would hire them to: - Clean all our ducts and vents - Clean our furnace blower motor - Clean our AC coil - Clean our Central VAC - Clean our Bathroom Exhaust fans - Clean our Dryer Vent Essentially we booked their top tier FULL SERVICE package which was approximately 700 dollars. Booking the service was easy online no issues. Before reading the rest of this review, note I am leaving a 10 star review because of how the rest of this was dealt with! So the FIRST crew showed up ontime and began to "work", they were fully done, packed up and out of here in 1 hour and 45 minutes. My wife and I were baffled how could they possible do ALL that work in such a short period of time. We paid them the ~700.00 and they were on their way. Shortly thereafter my wife looked into the vents and there was dirt everywhere, our Central Vac dirt was dumped all over the floor and not cleaned, my wife was furious and sent me pictures of the mess everywhere. We were both upset and felt taken advantage of so I contacted the company to report the issues. A few hours later I get a call back from their office, I explain the situation and the lady on the phone was as stunned as we were ( I genuinely feel she was upset as we were ) - she right away reported the issue to Paul (the owner) who called me right away, he sounded very upset such sloppy work was done and asked if he could personally come over and inspect. We agreed to let him come look, but were fully prepared that he would dodge the issues or try to avert his way out of the problems, instead, and to our AMAZEMENT, the exact OPPOSITE happened! He was disgusted and repulsed by what his staff had done, and started to point out even more issues than we noticed on our own. He was embarrassed and went out to his truck, got our check and handed it back to us saying he would not take a dollar from us. WE COULDN'T BELIEVE IT. Paul then said to us that he would like to have an opportunity to re-do the job HIMSELF but would fully understand if we told him to get lost. He offered to re-do the entire job himself for FREE just to show that this is not what they stand for, and not how his company operates. We felt really reassured and that we were in good hands and we trusted him enought to give it another shot. He came back today ONTIME and personally and meticulously went thru every vent and duct and preformed the entire service we were expecting from the start. Even used a robot with a camera to see inside our vents. Paul is a TRUE business man who really cares about customer service and his company reputation, we are really happy we agreed to let him have another go at this. When it came time he was done, we were not comfortable having the entire service for free so we offered him 400.00. He said NO, that it was too much given what just happened and charged his MINIMUM service fee instead! We are so happy with Paul and his company (not because we got the discount) but because he never doubted what we were saying, he never made it our fault and he immediately accepted responsibility and MADE IT RIGHT by us this should be an example to every contractor. OUTSTANDING Paul - without hesitation we would refer you guys to anyone and will have you back for our next cleaning! Thanks very much for standing by your client and your work!

While I am a little late in reviewing their services (they came in June 2016), I still stand by the fact that the Duct Cleaning Specialists are truly the best in their category. They were punctual, explained the process, pointed out what they found in the ducts, friendly, provided tips and went above and beyond in terms of properly attaching our dryer vent and indicating a faulty furnace humidifier. Hands done will continue to use them and so should you!

Top notch service by honest and experienced specialists. Paul and his team are the only duct cleaning specialists I trust and use. We needed our ducts cleaned after a major home renovation and The Duct Cleaning Specialists completed a thorough job and with immediate results. Thanks, Paul and see you again in a few years.