The Duct Cleaning Specialists

Rating: 5 out of 5

The Duct Cleaning Specialists reviews (1866)

  • Review from Lori
    Rating: 5 out of 5
    Review left on 29 Nov 2016

    Duct Cleaning

    This was the second time I've used The Duct Cleaning Specialists and have been very happy with them both times. The guys showed up on time, set everything up, but unfortunately there was an issue with the motor to get the machine started, so they were unable to complete the job on that day. HOWEVER, they were VERY accommodating and came in on their day off a couple of days later to do the work, and did not make me wait until the next available date during the normal working schedule (which would have been a month later). I thought was GREAT customer service and I wouldn't hesitate to recommend them and use them again for future work.

    Answer from pro:

    Hi Lori, thanks for your continued business. Glad you were happy with the work and how we dealt with the issue. Unfortunately sometimes these things happen, so we definitely appreciated your understanding. If we can be of any help or service in the future, it would be our pleasure to help out. Have a wonderful holiday season. ~Paul

    Reply created 30 Nov 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Nov 2016

    Duct cleaning

    From the start it was a pleasure dealing Paul at The Duct Cleaning Specialists. The tandem of Mat and Nick arrived precisely at 9 a.m. as scheduled on the work order.They took the time to explain the procedure and showed us pictures before and after. What a treat it was to deal with such professional people who delivered a quality service! We'll definitely recommend The Duct Cleaning Specialists and Paul's team to others.

    Answer from pro:

    Thank you for taking the time to share about your experience with us. Glad you were happy with the work and appreciate the kind comments. If we can be of any help in the future, please let me know. Happy Holidays. ~Paul

    Reply created 30 Nov 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Nov 2016

    Duct and dryer vent cleaning

    I had the duct cleaning specialists in today and had a great experience. They walked me through everything they did, patiently answers any questions and took photos to show me the before and after of their work. They were professional, thorough and respectful. They fully cleaned up after themselves and I would highly recommend them. It was totally worth the money to have these professionals do the work. I was so impressed that I wanted to post a review.
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 24 Nov 2016

    Ducts Cleaned

    This was the second time that I had used The Duct Cleaning Specialists. I was finishing renovations and wanted to ensure that the ducts were clean prior to using the furnace. The online booking service was very convenient and easy. The two specialists arrived on time and were extremely friendly. The setup was done quickly, and they explained each step. Unfortunately, a couple weeks after they left, I was down in the furnace room and found that they hadn't done a very good job re-taping/re-sealing the sheet metal to the ducts where they had accessed near the furnace. I retaped them, but this is a basic service that should be done proactively as it was resulting in quite a bit of heat loss at the furnace. Update: The company contacted me and offered to come out of their way to re-tape and resolve the issue. I appreciate the effort and would consider using them next time.

    Answer from pro:

    Hi Lisa, Thanks for sharing about your experience with us. Glad for the most part everything went well and appreciate your continued business. Even though your job was done in September, if there was something we missed, or you weren't happy with, you should just give us a call. We try and ensure every job goes smooth, but that's not always the case, so if we aren't made aware of anything, we can't fix it. Something like this tho must have just been an oversight. As of NOV 25 I am trying to get in contact with the customer to rectify the issue and come back and seal the openings. I wanted to leave a response for people reading this review, so at least they can see we are on top of our customer service so when something goes wrong, we don't just leave it as is. Thanks again for your feedback, and hopefully we will be in touch soon to get this issue solved. AS OF 2:30PM NOV26/16 I have spoken with the customer and everything has been resolved and hopefully the customer will edit with a response indicating the same.

    Reply created 25 Nov 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Nov 2016

    Duct cleaning

    Had these guys over this morning for duct cleaning and they deserve every 10 star review they get on here. Very professional and efficient. I had initially requested the total package which included the furnace cleaning but they told me it still looked good and didn't need to be done so the invoice was adjusted to reflect that. Honesty is hard to come by these days so that was truly appreciated. My other comments mirror those of previews reviews in that they covered my floor with a tarp, showed me some before and after photos, answered any questions and got the job done promptly. Do yourselves (and your homes) a favor and hire these guys. You get what you pay for

    Answer from pro:

    Hi Daniel, thanks for taking the time to share about your experience with us and glad everything went well. If we can be of any help in the future, please give us a call. Thanks again for your business, it is greatly appreciated. ~Paul

    Reply created 30 Nov 2016
  • Review from Customer of The Duct Cleaning Specialists
    Rating: 5 out of 5
    Review left on 17 Nov 2016

    Duct Cleaning

    Very professional and friendly. The two gentlemen showed up exactly on time and explained the entire 'procedure' before starting the process. The reminder email prior to the appointment date is a huge bonus too. The job was complete quickly and with no mess left behind!

    Answer from pro:

    Thanks for taking the time to share about your experience with us and glad everything went well. If we can be of any help in the future, please give us a call. Thanks again for your business, it is greatly appreciated. ~Paul

    Reply created 30 Nov 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Nov 2016

    DUCT & FURNACE CLEANING

    I contacted The Duct Cleaning Specialists because of their ratings on home stars and I was so glad i did. Nick and Matt (great guys) came in yesterday, didn't mind my yappy dogs barking. Explained everything to me in detail, what they were doing and when it was all done went through it all with me. We can already see a difference. Very professional and i will definitely recommend them to anyone who needs a duct cleaning service. Thank you Paul & your guys for a great job!!!

    Answer from pro:

    Hi Angie, thanks for taking the time to share about your experience with us and glad everything went well. If we can be of any help in the future, please give us a call. Thanks again for your business, it is greatly appreciated. ~Paul

    Reply created 30 Nov 2016
  • Review from Anne
    Rating: 5 out of 5
    Review left on 16 Nov 2016

    Duct Cleaning

    There is no other choice if you want to get your ducts cleaned. From booking to completion of the job these guys were true professionals and an absolute pleasure to deal with. I chose them because 1500 people on Homestars couldn't be wrong! Will definitely use them in the future and recommend to everyone!

    Answer from pro:

    Thanks for taking the time to share about your experience with us and glad everything went well. If we can be of any help in the future, please give us a call. Thanks again for your business, it is greatly appreciated. ~Paul

    Reply created 30 Nov 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Nov 2016

    Service Professionals

    Recommended by a neighbour, my experience with this company was very professional from start to finish. Have to admit that texting got a quicker response than leaving a phone message but that makes sense. Paul, the owner, confirmed appointment by email and called the day before to confirm the appintment. Mark called the next morning to let me know he was on his way, and introduced himself and Michael on greeting. He explained to me what they were going to do and at the end, demonstrated that they left no mess and even showed me before and after pictures of my duct system. I was very happy with the service and would highly recommend them.

    Answer from pro:

    Hi Karen, thanks for taking the time to share about your experience with us and glad everything went well. If we can be of any help in the future, please give us a call. Thanks again for your business, it is greatly appreciated. ~Paul

    Reply created 30 Nov 2016
  • Review from Gary
    Rating: 5 out of 5
    Review left on 15 Nov 2016

    air vents and furnace blower cleaned

    I contacted The Duct Cleaning Specialists after seeing the great reviews they had on Home Stars and I did not regret my decision. We agreed upon a date, and shortly before the appointment I received an email confirming the appointment and time the tech's would arrive. Shortly after 9am Johnny and Michael arrived. They took the time to place tarps down and explain to me the work they would be doing. I found them to be professional, polite, and tidy. I would not hesitate to recommend this company to friends and family

    Answer from pro:

    Hi Gary. Thanks for sharing about your experience with us. Appreciate you putting your trust in us based on the feedback we have here on HomeStars. Glad you were happy with the work performed by Johnny & Michael. If we can be of any help in the future, please give us a call. Thanks again for your business, it is greatly appreciated. ~Paul

    Reply created 15 Nov 2016
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