The Duct Cleaning Specialists

Rating: 5 out of 5

The Duct Cleaning Specialists reviews (1866)

  • Review from Chuck
    Rating: 5 out of 5
    Review left on 14 Jan 2015

    Duct Cleaning

    i hired DCS after the many great reviews on this site. I must say I was extremely pleased by the professional and informative service delivered by Paul's team - Chris and Jon. Keep up the good work fellas. Chuck

    Answer from pro:

    Hi Chuck, Thanks for the feedback. Glad you were happy with the work performed by Chris & Jon and your overall experience with us. If we can be of any help or service in the future, please keep us in mind. All the best in the new year, Paul

    Reply created 19 Jan 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jan 2015

    Duct Cleaning

    Steve and Mark worked quickly and professionally keeping me engaged throughout the cleaning process. With the January discount the price is very reasonable. I would definitely recommend The Duct Cleaning Specialists to anyone!

    Answer from pro:

    Hi Terrence, Thanks for sharing about your recent experience, and glad that it was a positive one. If we can be of any help or service in the future, please keep us mind mind. All the best. Paul

    Reply created 19 Jan 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jan 2015

    Duct Cleaning

    Paul and Matt just left our home and we cannot say enough good things about this team and the service they provided. The called us onroute to say they were caught in traffic and would be a little later than the beginning of service window time. They arrived not much later than scheduled and quickly got to work. They were courteous and always removed their footwear and laid tarps to protect the floors. They communicated very well with each other when in different parts of the house and you could tell they were working together like a well-oiled machine. Paul explained everything as he worked and was very honest about the findings. Our humidifier filter was completely rusted and needed replacement. Thankfully they had replacements onhand and at a very reasonable cost…saving my husband a trip to get a new one. Paul also showed us photos of the before and after state of our ductwork. He could have easily hooked us into thinking we should be getting our system cleaned every couple of years. Instead he told us we were good for another 7-10 years but if we noticed any issues we could give them a call to come and inspect and most likely they would only have to do a cleaning of the large air return vents. They worked for almost 3 hours and did a fantastic job! Thanks again Paul and Matt for your great service, honesty and great prices!! We will definitely be recommending you to neighbours and friends!!!
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jan 2015

    Duct Cleaning

    We really want to say a big thanks to Paul, Chris and Byran. They did ana amazing duct cleaning job for our house. Our house went through at least 3 major renovations in the past 10'years and every time we finished a renovation and we always had a duct cleaning service don. We found the Duct Cleaning Specilaist from the Homestars review and wanted to see the differences between it and the previous duct cleaning company we used before. Initially, the appointment was for 2 hours as we thought we had duct cleaning done twice in the past 10 years and it should not take that long. At the end, it took 3.5 hours to get our duct clean. What was so amazing about The Duct Cleaning Specialist is they even sucked out a very old thermostat which I have never seen since I moved into the house 10 years ago from our duct. The finding of the old thermostat really shows that the previous duct cleaning service provided by the previous company was a waste of time and money. We are extremely happy with thethe Duct Cleaning Specilalists and we would highly recommend it to anyone who wants to have their duct thoroughly cleaned.

    Answer from pro:

    Hi Naomi, Thanks for sharing about your recent experience with us. Glad you were happy with the work performed by Chris & Bryan. Also glad that we were able to be more thorough than the other companies you have hired, and that's why it's important to do research like you did, to ensure you hire a company that will tae the time to do the job properly and thoroughly. Thanks again for your business, it is greatly appreciated. If we can be of any help or service in the future, please keep us in mind. All the best in the new year, Paul

    Reply created 19 Jan 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jan 2015

    Duct Cleaning

    Our family of 4 moved into a new home. It was recommended by one of our contractors to make sure we got our ducts cleaned before we moved in. After researching, I was confident that this company was the right one for the job. After talking to the owner, Paul, it was clear that this he had a wealth of knowledge and experience and his company is an industry leader. Professional comminication and service from top to bottom. Thank you.

    Answer from pro:

    Hi Hussein, Thanks for sharing about your recent experience with us and appreciate the comments. If we can be of any help or service in the future, please keep us in mind. All the best, Paul

    Reply created 19 Jan 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jan 2015

    Whole house duct clean and dryer clean

    Specialists are very professional and honest. They pay attention to little details. Photo before and after condition. Good working attitude. Will recommend to any of my families and friends. Thanks

    Answer from pro:

    Hi Bob, Thanks for the comments. Glad you were happy with our service. If we can be of any help, please keep us in mind. All the best, Paul

    Reply created 19 Jan 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jan 2015

    Duct cleaning

    I cannot say enough good things about Paul. He went out of his way to come to my house because I was having issues with some of the vents and in less than 20 minutes solved the problem. I had had another contractor over prior who never did a thing and was more interested in selling me a new furnace and ridiculously priced duct cleaning than diagnosing and fixing the problem. Paul was professional, on time and wasn't interested in selling me any services. He was only interested in fixing the problem and providing me great advice on how to prevent it in the future. I'm very impressed with the great service that I received. I would highly recommend him and his company and will absolutely have them back in my home to clean the duct work.

    Answer from pro:

    Hi Julia, thanks for sharing about your experience with us. I am glad that I was able to solve the issue for you with your system and that you were happy with your experience in dealing with me from start to finish. Your system can benefit from a good cleaning, so please consider us when you are ready to do so. If we can be of any other help in the meantime, please give me a call. All the best, Paul

    Reply created 12 Jan 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jan 2015

    Duct Cleaning

    I had the duct cleaning done in Dec 2014. I bought the most expensive package (unlimited ducts) for $404 + HST. Nick and Bryan came to do the job. They walked me through the process and started to work right away. They hooked up the portable vaccum in the basement on the main ductwork. Covered all the vents and cleaned the duct one by one. I have a 2 story house plus basement. The vaccum they attached did not have enough pressure to suck the dust. When the vaccum was on I had checked the ducts upstairs and it did not have any suction at all. On the top floor they first vaccumed the duct and then used the rotating brush to clean the vent. I was expecting that the duct would be clean from top to bottom. By Bottom I mean right down to basement. But they only inserted the rotating brush few feets. How could the vaccum on the basement floor (with not enough pressure) to suck all the dust generated from top floors? especially when it wasn't cleaned all the way down to basement? During the job, I had again asked to send me before and after pictures. They took the picutres only for the main ductwork in the basement. When the job was completed they did not show me the pictures they had taken. When they were about to leave, I ran to the parking lot and asked them again to show me the pictures. They quickly (for couple of seconds) showed me few pictures scrolled fast.. It was difficult to tell if there was any difference as the pictures were taken haphazardly. After paying over $400 for the duct cleaning package that included (central vac + a/c coil etc..) I was expecting at least better equipment, thorough cleaning and before and after pictures. I had duct cleaning done only because we recently moved to the this house. My ducts were mostly cleaned except the main duct in the basement which wasn't bad either.. I guess they didn't want to show me that. I think this is complete waste of money. I would have got the same service if I had paid $99. They would have done the same job. Since most companies use similar equipment. I chose the top company under duct cleaning section with 10 rating. Hoping they would do the better job. My 2 Star won't matter to them much but never again I use them again. Sorry Duct Cleaning Specialist. I am not satisfied a bit. UPDATE: Thanks Paul for contacting me right away. Appreciate your call and providing a great customer service. A new appointment has been re-scheduled. Will update the rating once the work is done. Thanks. UPDATE: Steve and Mark and did an excellent job. Very satisfied with the service. Thanks Paul for a great customer service. I have updated the rating accordingly.

    Answer from pro:

    UPDATE: January 12th, 2015 - I have spoken with Amir and an appointment has been set up for a re-cleaning of the system for January 30th. I do not tolerate any of my employees taking short cuts, and I don't think that was the issue, just a misunderstanding of the work and procedures. None the less, everything will be rectified and I'd like to point out that customer service & satisfaction is my #1 priority. When something happens, we stand behind our work and will deal with it accordingly. Regardless if this rating gets lost with other reviews, I take this very seriously and will never leave a customer with a poorly done job. I appreciate Amir giving us the opportunity to have this issue rectified. Hi Amir, it is unfortunate about your experience you had with us and rest assured your review DOES matter to me and this is something I wish you would have contacted me at the time to discuss your concerns. I will be in contact with you to go over these issues, and rest assured, you will not be left unhappy, and I will be talking to the technicians about the quality of work. Please contact me at 647-299-6145 as this is the 1st I've heard of your concerns. Paul

    Reply created 12 Jan 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jan 2015

    Duct Cleaning

    I literally just finished having my ducts cleaned by this company. Matt & Brian did a great job. They were informative, respectful of my home and came across as professionals. I'd highly recommend them to others.

    Answer from pro:

    Hi Dustin, Thanks for sharing about your recent experience with us. Glad you were happy with the work performed by Mat & Bryan. Thanks again for your business, it is greatly appreciated. If we can be of any help or service in the future, please keep us in mind. All the best in the new year, Paul

    Reply created 10 Jan 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jan 2015

    Duct Cleaning

    I found the Duct Cleaning Specialist through Homestars so I knew they had fantastic feedback from their clients. They met my expectations. They were polite and took the time to explain what they were doing. My only suggestion is that at time of booking they could mention that a large diameter hose would keep my door open and the would really cool down. Good to know when you have younger kids so you can make arrangements to have them be somewhere else.

    Answer from pro:

    Thanks for sharing about your experience with us. Glad you were happy with the work performed and your overall experience from start to finish. We do usually mention the process over the phone to customers, but will make a note to reiterate that part as well. Thanks again for your business, it is greatly appreciated. If we can be of any help or service in the future, please keep us in mind. All the best in the new year, Paul

    Reply created 9 Jan 2015
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