Trades have learned that it is rare that customers will offer a review. While we offer a suggested review detailing the work experience, ultimately the customer has complete control on its use, editing and rating. We offer a gift card, which today is a mainstream practice of pro-active advertising used by millions of businesses worldwide. It is a polite and acceptable way to say thank you to our customers and 99.99% are grateful to receive our little gift. Home Stars themselves offer a $20 gift card. Yes Danny, we were only 20 minutes late, and called you when we were on the way. Toronto city streets are usually under construction, and we try hard to arrive on time. Our technicians move quickly through the work, because they can. Each has over a decade of experience, and each move they make has been honed to perfection without sacrificing quality of workmanship. Unlike the competition, our trucks are the most powerful on the market and allow our technicians to move quickly. Our customers appreciate and admire this skill, so that they can quickly return to the routines of home life. We secure plates to duct work using self-tapping screws in the manner prescribed by NADCA. Securing with tape is redundant. Our business practices are not determined by those used by our competition. It would seem that you failed to notice the screws on the floor that were there prior to our arrival. They may have been repositioned by the technician's footwork. In conclusion, if you are a customer who is looking for a company that uses small trucks with a small amount of power, has inexperienced technicians that move slowly and lack experience, are not members and do not follow NADCA procedures, and fail to express gratitude for the business extended to them, then please do not call CanaDuct as Danny from Mississauga has recommended.
Reply created 22 Dec 2013
