The Gentlemen Pros Plumbing, Heating & Electrical

Rating: 4.8 out of 5

The Gentlemen Pros Plumbing, Heating & Electrical reviews (1192)

  • Review from Customer of The Gentlemen Pros Plumbing, Heating & Electrical
    Rating: 5 out of 5
    Review left on 4 Aug 2017

    Gentlemens Plumbing

    I would like to Thank Riley for his great service, he went above and beyond expectations in order to make us happy. His explanation of everything was reassuring, I would definitely ask for his service if I were to have a problem again. Thanks Riley

    Answer from pro:

    Thanks for the review! We're glad to hear Riley went above and beyond your expectations!

    Reply created 7 Aug 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Aug 2017

    Main Line Flushing and replacing Toilet seal

    I just move down into a new place and was having some major issues with the plumbing. I called Gentlemen Plumbers, received excellent customer service over the phone and was given an appt the following day. The plumber Adam arrived on time and diligently worked straight until the issues were resolved. He was polite, courteous, respectful and very hard working. He was only satisfied when the job was completely Done an issue resolved and I would definitely Recommend Gentlemen Plumbers and would highly Recommend Adam Visser!!! Thanks Adam and Gentlemen Plumbers for Top Notch Service!!!

    Answer from pro:

    Thanks for the review! We're glad to hear that Adam resolved all your issues. And thanks for the recommendation!

    Reply created 7 Aug 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Aug 2017

    Bathroom renovations

    I had to turned the water off to replace a cartridge in a bathroom shower. I was unable to remove the outer sleeve of the cartridge. The inner part I removed was traded for an updated version at Home Depot. I phoned another plumber, but there was no contact. After several hours, I sent an online request for service. The response indicating contact was coming was prompt as was the phone call. The earliest slot was in 2 days. I lived without water until Daniel arrived (on time) ... He was unsuccessful removing the "stuck" cartridge sleeve. The shower was installed in 1979 ... It was time for an update ... Daniel completed the project. The other bathroom needed a new sink and taps ... Daniel completed the project. Daniel diagnosed an issue with the house main shutoff valve. Daniel plans to complete the project tomorrow. There will be an additional charge for this visit.

    Answer from pro:

    Glad to hear things went well! Thanks for the review!

    Reply created 7 Aug 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jul 2017

    Furnace repair.

    In the winter of 2015, I needed a furnace and had difficulty finding someone that was familiar with a fan coil heating system. When I connected with Daniel S and Trevor, they were extremely helpful in ordering the necessary part from the U.S. Due to manufacturer issues, there was a lengthy delay in getting the part. Daniel and Trevor kept in contact with me on a regular basis and when the part was finally received, I felt like they took extra care with the installation to make sure everything went well. Last week, I was having air conditioning installed by another company. During the installation, the furnace started to leak as it had in 2015. I immediately called Action Auger and the same day, Trevor returned my call. I filled him in on the situation and he arranged for Daniel to come to my home the following business day to inspect the furnace. Daniel determined the cause to be exactly the same as it was in 2015. Daniel said the part replaced in 2015 should not be defective this quickly and he offered to contact the manufacturer on my behalf to discuss this. He also took a water sample to see if perhaps the building water supply may be causing the corrosion. Fortunately, I have warranty coverage through my credit card company. Daniel is aware of my coverage yet he still plans to speak with the manufacturer as he is concerned about how long the replacement part will last. Daniel and Trevor have gone above and beyond the call on not one but two occasions. You are very fortunate to have these two very fine gentlemen working with your company.

    Answer from pro:

    Thanks for the amazing review Amel! I'm very glad to hear that Daniel and Trevor have continued to give you great service!

    Reply created 24 Jul 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jul 2017

    Augered kitchen drain.

    Renovating our kitchen and needed the original length of drain augered. Guys were efficient and performed the task. Thanks. word word word word word word word word word word word word.

    Answer from pro:

    Thanks for taking the time to leave us a review Trevor! Glad to hear everything was to you satisfaction!

    Reply created 17 Jul 2017
  • Review from Customer of The Gentlemen Pros Plumbing, Heating & Electrical
    Rating: 5 out of 5
    Review left on 11 Jul 2017

    Sewer repair

    After a sewer backup, they responded immediately to repair a corroded elbow under my basement. Upon scanning the line they found that part of the sewer on our property had been separated by roots. Since our sewer was so deep they installed a liner inside the sewer thus requiring no excavation. It was a pretty precise, technical ordeal and the guys did a great job. They had about 6 guys at the house at once, and every one of them was clean, friendly, and professional. I think for what the final installed product is, the price might have been high - but I just can't see a lot of plumbers I have used in the past pulling off something like this and I can see why it costs what it costs.

    Answer from pro:

    Thanks for the review!

    Reply created 3 Apr 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Jul 2017

    Bathroom plumbing

    Bathroom sink plumbing sprung a leak and needed replacement. While it was not an emergency, we were able to have a plumber on site the very next day. The plumber was very informative, thorough and tidy. We would definitely utilize this company again.

    Answer from pro:

    Thanks for the review!

    Reply created 17 Jul 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Jul 2017

    Replace two toilets

    Toilet in master suite backed up,,one in middle bathroom tank cracked..both were fully replaced…work was done efficiently and Daniel was very good in advising us what had to be done and he did it very well..I would recommend Gentlemen Plumbers to anyone they are polite and very good at knowing what to do and they do it very well..thank you Diane Becker

    Answer from pro:

    Hi Diane, We're glad to hear that Daniel did a great job! And thanks for the recommendation!

    Reply created 11 Jul 2017
  • Review from Gordon C
    Rating: 0 out of 5
    Review left on 28 Jun 2017

    Install 3 customer supplied faucets and hook up 3 sink drains

    Firstly. I have no complaints with the technician, Wayne, he was knowledgeable and efficient. My complaint is with the pricing this company uses. Even if I assume an inflated labour price of $300.00 per hour and a 150% mark-up of parts used, I can only reach slightly more than half of what this company charged.

    Answer from pro:

    There are many costs associated with getting a highly professional plumber like Wayne to your home. Some of these costs include hiring and training the most highly qualified technicians who are background checked and drug free, making sure we are available to answer the phones 24 hours a day, that our company is fully insured and that our technicians arrive at your home with a fully stocked vehicle with over 5000 parts to ensure that we can take care of virtually any problem. Other companies are not so prepared and need to run out to get parts (which they charge you for). We want you to feel confident that you are getting a trustworthy technician when he comes to your home. We strive to provide the best customer service possible and are up front and honest with our client at all times. In this case, Wayne would have arrived at your home and assessed the situation before determining the cost up front. He would have presented you with the price and asked you if you would like him to go ahead and get started. We do this so that you know all the costs up front and to ensure there are absolutely no surprises at the end of the job. We appreciate your feedback and should you like to discuss the pricing of this particular job, I'd be more than happy to speak with you directly over the phone.

    Reply created 11 Jul 2017
  • Review from Customer of The Gentlemen Pros Plumbing, Heating & Electrical
    Rating: 5 out of 5
    Review left on 18 Jun 2017

    Plugged kitchen sink

    Was able to get a next day appointment and left us some preventative drain treatment. Great service too. Wayne was professional on time and we appreciated his knowledge base and household inspection. Will use this service again.

    Answer from pro:

    Thanks for the great review! Glad to hear Wayne did a great job!

    Reply created 19 Jun 2017
Get in touch