The Gentlemen Pros Plumbing, Heating & Electrical

Rating: 4.8 out of 5

The Gentlemen Pros Plumbing, Heating & Electrical reviews (1192)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jun 2017

    Toilet Wax Seal - same day

    Same day service. Explained the job thoroughly, before starting the work and explained afterwards what was done. Offered to inspect other plumbing fixtures in the house while on site. Very courteous, will call again. Thank you!

    Answer from pro:

    Thanks for the great review Warren! Glad to hear you had a great experience!

    Reply created 19 Jun 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Jun 2017

    Bad odor from sinks

    We had some really bad odors coming form our upstairs sinks on some mornings. We thought it was sewer gas possibly. After asking some questions and investigating, Dan found that we had some waste deposits in our traps and pipes. That led to doing some more work, hence more time. He power augered the pipes, and now the issue seems to corrected. We are very happy. If the same issue comes up in the future I will know what to do. Dan was professional in appearance and approach. He answered all my questions and explained everything he did.

    Answer from pro:

    Glad to hear Dan did a great job! Thanks for the review!

    Reply created 19 Jun 2017
  • Review from Customer of The Gentlemen Pros Plumbing, Heating & Electrical
    Rating: 5 out of 5
    Review left on 12 Jun 2017

    Plumbing Maintenance

    Dan helped my 86 yr old Mom out of a bind with plugged drains. He was punctual, very friendly, explained things clearly and concisely, and helped to fix errors made by previous plumbers.

    Answer from pro:

    Thanks for taking the time to review our service! Glad to hear everything went well.

    Reply created 19 Jun 2017
  • Review from Jeff Casamayor
    Rating: 0 out of 5
    Review left on 9 Jun 2017

    Hot water tank valve breaks the bank

    A couple weeks ago I had the gentlemen plumbers come to my acreage to camera my septic system and the two guys that came out were great. So when my mom had a leaking valve on her hot water tank that I couldn't make it over to fix for her due to other commitments I felt comfortable referring the gentlemen plumbers. BOY WAS I WRONG!!!! First off the guy shows up late. Then he hits her with a 640 dollar bill to replace less than $100 worth of parts and one hr labour. BUT WAIT THATS NOT ALL!!! After the guy left later on in the night mom went down to make sure her leak was all good and to her surprise there was still a leak. When she called the plumbers back they told her they were sorry and they could have a plumber there in a couple days and she should just turn her water off to prevent any damage. So not only are they over charging they didn't fix the problem she overpaid for. My mom is no plumber so she didn't know how much this kinda thing would cost, so she signed off. This company is a joke. ANYONE LOOKING TO HIRE THIS OUTFIT BETTER HAVE DEEP POCKETS AND ALOT OF TIME TO WAIT AROUND FOR THE PROBLEM TO GET FIXED MAYBE THE FIRST TIME IF YOU ARE LUCKY. Never will recommend these clowns again. The photo is what 640 gets you. FYI water tank is original just the copper was "fixed" note the water on top of the tank that was fixed.

    Answer from pro:

    We're genuinely sorry to hear about your experience and the issues with the service provided. This falls short of the standards we strive to uphold. We would appreciate the opportunity to investigate this matter further and address your concerns.

    Reply created 19 Dec 2023
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 1 May 2017

    Friends don't let friends choose the Gentleman Plumbers

    If you like being given the most extreme options for the most amount of cost, please, choose this company. Being a single person, I have never felt so bullied and swindled in my life. I was made to sign an agreement to pay for a package before they even did any work and could give me a realistic expectation on what it was they would have to do. I was left with the feeling of utter doom and my sewer line would soon collapse (their words) and they needed to be ripped out immediately. Second and third opinions sang a completely different tune - one of much cheaper melodies. After sending a professional angry Email to the company, the owner calls me to finish off the bully tactics and question the other companies on their services and make me feel unwise to choose my other options. GET A SECOND OPINION!!! Don't let them bully you just because we're not plumbing experts. Get a minimum of three opinions and use your better judgement. But be wary, to get an opinion from these guys will not be cheap.

    Answer from pro:

    Hi Amanda. I know that nobody likes to hear they need to have pipes replaced. It’s not cheap and certainly not the kind of news we like to notify our customers of. There are other companies which may assess the situation differently, but we have a strict policy of only offering solutions which we believe fall within the Plumbing Code of Canada. The pipes in question here are 4 inch pipes and the issue with them is that they have been flattened over time to an oval shape because they were made of an inferior material. The Plumbing Code of Canada requires that a drain connected to the public sewer system downstream of the main cleanout must be no less than 4 inches in size (Plumbing Code of Canada 2015 Edition Section 2.4.9.4). In this case, we do not believe this meets that particular plumbing standard as the pipe is no longer 4 inches in diameter due to it being flattened. We offered a permanent solution which was to replace the pipes. We believe the best solution is a trench-less pipe replacement to get that pipe into the cylindrical shape that it is intended to be in. It sounds like you have had other companies quote you on lining the pipe; However, the pipe will still be in an oval shape after that, and should you need it augured in the future, it most likely wouldn’t work as an auger is designed to work in round pipes and will get caught up in oval pipes. Once again, we’re very sorry this happened, but we stand by our standards and only offer solutions that we feel meet the Plumbing Code of Canada. Something that may also help you out in this situation is to ask the city for the camera inspection that was done a few years ago. If it shows that the pipes were like that during the last inspection, then you have evidence that both the previous owners and the city knew about these issues and did not disclose the information to you. When purchasing a home, this is something that would be required by law to disclose before you made the purchase. Regardless of how you feel about our company, I really do hope you get this worked out with the best solution and the best price possible. If you ever need to talk about this, I’m available to speak anytime. Brham.

    Reply created 4 May 2017
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 23 Apr 2017

    Comprehensive rebuild common tap on Master Bedroom Shower

    On March 20, 2017, I had Kurt from Gentlemen Plumbers in my home to do a complete rebuild of Common Tap in Master Bedroom Shower. Kurt did not connect the water properly and we had water leak for four days into the lower level of house ceiling came done. Upon discovering the damage I contacted Gentlemen Plumbers two of their employees came to house both said water was not attached properly, they gave me owner Brahm cell no. when I contacted owner he denied responsibility. I thought I had made the right decision to go with this company as they are member's of the Better Business Bureau and the reviews were positive. If you decide to go with this company make sure you get all their insurance information before you let them go ahead with the work. Rebuttal to Tim Brahm it didn't leak for five years both your technicians stated KURT DID NOT ATTACH THE WATER LINE PROPERLY. WHY ARE YOU MAKING YOUR EMPLOYEES CHANGE THE STORY. Do you not want to take responsibility for your employees. Just so you know original job was done by a journeyman plumber five years ago with no leaks.. Are your employees technicians or journeyman plumbers? Do your homework before you use this company.

    Answer from pro:

    Hi Chris, I feel for you as I know what it's like to have water damage and it's no fun. When our guys returned to your house to have a look at the issue, the source of the leak was determined to be a fitting we had not ever touched. You had mentioned that you had a general handyman in your home doing renovations and working on that exact piping. I would suggest contacting him. I can assure you that when our company has made a mistake in the past, we've owned up to it and made sure our customer was completely taken care of. If this was something that we had caused, we would gladly have taken care of it immediately and without any hassle; However, we cant simply take the blame for something we did not cause. I hope you can understand. If you'd like to discuss this with me further, feel free to contact me anytime as I'm more than happy to help. Brham Trim

    Reply created 24 Apr 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Mar 2017

    Water Tank and Drain Clog

    Noticed water pooling around my water tank. Carpet nearby was also getting damp. A quick Google search hooked me up with The Gentlemen Plumbers. Wayne Musgrave arrived locked and loaded. He had everything necessary in his truck to perform a no fuss, no muss water tank replacement. I do find the price is very high on the tank itself, but I also know I'm buying a quality tank that will perform and last for years. It was obvious that Wayne knew exactly what he was doing and once I gave him the go ahead, he was all business. He drained & removed the old tank and quickly had the new one in place, continuing with the piping and connections. He also was able to auger my kitchen sink line, un-clogging a months-long clog that was so bad, I had stopped all use of that faucet. Although I feel like I paid a lot of money today, I got a great return. I got a top-notch, high-end water tank and my kitchen sink is now useable! Add all that to the fact that Wayne is a very nice, funny, personable dude and I feel like today was a good day!

    Answer from pro:

    Thanks for the awesome review Dave! We're glad to hear that yesterday was a good day! We'll be sure to let Wayne know about this review.

    Reply created 15 Mar 2017
  • Review from Customer of The Gentlemen Pros Plumbing, Heating & Electrical
    Rating: 5 out of 5
    Review left on 10 Feb 2017

    All the house inspected and issues addressed professionally

    I called the company to address a small leaking in the laundry room from a faucet, and the plumber found some other leaky sectors and possible future problems in the house that I was not aware of and I saw clearly the problem. Very happy to have them inspecting my home yearly. They have never disappointed me. The amount paid includes many items fixed. Today I had Clifton working at my home and checking the work done many times before leaving my home. Thank you.

    Answer from pro:

    Glad to hear everything went well! And thanks for the great feedback!

    Reply created 15 Mar 2017
  • Review from Customer of The Gentlemen Pros Plumbing, Heating & Electrical
    Rating: 3 out of 5
    Review left on 7 Jan 2017

    Hot Water Tank Replacement 40 gal

    Found the book rate very high probably $300 to $400 above market for a 40 gal tank. It is was a White and Bradford Canadian made tank. The cold water line is not plumb from ceiling to the tank top a bit off cantor. It was like that on the old tank and was not fixed. Probably twenty extra minute job to cut and re soder. A one year guarantee which is minimal. Hope I do not have to use it. Installer was friendly and experienced.

    Answer from pro:

    Hi there, I'm sorry we didn't leave you 100% satisfied. Please give Ashley in our customer care department a call so we can work on improving your experience. (403) 333-6589.

    Reply created 23 Jan 2017
  • Review from Customer of The Gentlemen Pros Plumbing, Heating & Electrical
    Rating: 5 out of 5
    Review left on 21 Nov 2016

    Hot Water Heater/Toilet Installation

    Our hot water tank failed this morning. We goggled and found 'The Gentlemen Plumbers on the Internet. We called them about 8:15 and the lady who answered told us that she could get a plumber to our home between 10 and 1 I had to go to work. The lady called my wife back at 9:00 and asked if it would be OK if someone came sooner [WOW!] of course my wife agreed. When I came home around 11:15 Wayne M. was waiting for me. He already had explained the alternatives for the heater to my wife. I learned he had arrived at 9:30. He was dressed very professionally in a shirt and tie. He went over the alternatives with me. Wayne had already replaced some of the parts of the old heater but it still didn't work Rather than throwing good money at the old heater my wife and I decided to buy a new heater rather than trying to fix the old one. Wayne then worked continuously [no breaks] in removing the old heater and installing the new one. During this time we also decided to replace the toilet downstairs with a new one which Wayne also did. Wayne was very pleasant , professional and hard working. When we need some other plumbing work to be done we will be calling The Gentlemen Plumbers for sure and we'll be asking for Wayne first. We really like the idea that Wayne had all the parts needed to do the 2 jobs in his truck. We also liked the lady we first talked to on the phone. She was also very pleasant, polite, professional and she explained the terms and conditions very well to us. All in all it was a nice experience for us to deal with such a well-organized professional company as The Gentlemen Plumbers. We highly recommend them to others.

    Answer from pro:

    Thanks for the great feedback! We're very happy to hear that both our Call Center and our Service Technician made such great impressions! Cheers!

    Reply created 28 Nov 2016
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