The Gentlemen Pros Plumbing, Heating & Electrical

Rating: 4.8 out of 5

The Gentlemen Pros Plumbing, Heating & Electrical reviews (1192)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Aug 2019

    Shower diverter repair.

    Set screw replacement on shower diverter in upstairs washroom, plumbing inspection of that bathroom and remainder of house.

    Answer from pro:

    Hello jessf, super glad your shower diverter is working again. Nothing better than having the ability to turn up the heat in your shower. Thanks for the great rating in your review.

    Reply created 4 Sep 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Aug 2019

    Yearly Home inspection

    Puntual, polite and friendly. Explain me what was needed and why.. overall a great job and experience

    Answer from pro:

    Well hello there susieh, just wanted to say thanks for being one of our valued diamond club members. We sure appreciate you sharing your experience with us, we look forward to seeing you again. All the best.

    Reply created 4 Sep 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Aug 2019

    Leaky shower

    Work was professionally done, from start to finish, with clear descriptions and updates provides throughout the execution of the work. Rates charged were fair and no surprises were had. Will be using the Gentlemen Plumbers again for any related needs.

    Answer from pro:

    Hello K_dobson, thanks for sharing such a great review. None of us like a nasty surprise, so we are upfront. Thanks so much for keeping our number, we are here for you whenever you need us!

    Reply created 4 Sep 2019
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 14 Aug 2019

    Bathroom Plumbing, toilet installation.

    Blair was the plumber doing the work. Excellent. Ontime friendly and outgoing. Excellent. My small issue was that I had a problem with my up stairs toilet and he spent a short time looking at it and then said any more time spent looking at it he was going to have to start the clock. I am no expert but it looked like a quick fix to me.

    Answer from pro:

    Hello Cam45shandi, Thanks so much for sharing your concerns with us. We are really sorry that we did not meet your expectations. It seems that there may be a training issue here and so we have passed your comments on to the management team. In the meantime, our customer care specialist will be in touch with you to confirm what went on at this call. To let you know, we are not a parts and labor company, nor do we charge by the hour but give an up front price so our customers can approve what they wish to have done within their comfort level, this helps them relax so they do not need to watch the clock worried about the time their service might take. If this didn't happen for you, we would really like to make this right for you, and ensure every technician is properly conveying our service. Our customer care specialist will be in touch shortly as we pride ourselves on a very high level of service. Thanks again for sharing, we will be in touch shortly.

    Reply created 4 Sep 2019
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 13 Aug 2019

    Kitchen sink faucet replacement

    Kitchen sink faucet replacement. Both service guys did good work and were polite. However, the cost of the work was expensive. I paid almost $700 for a kitchen faucet. They showed me 3 different models and I chose the least expensive. That seems a bit much for the low grade faucet.

    Answer from pro:

    Hi Justin_c, we are sorry we did not meet your expectations. We sure appreciate you taking the time to provide feedback and will pass your thoughts onto the management team. As well, our customer care specialist will be reaching out to you shortly to discuss your experience with you. We work hard to bring a lot to the table to serve our clients at a high level and want to be sure this happened for you too.

    Reply created 14 Aug 2019
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 13 Aug 2019

    Bathtub installation

    I bought a new tub but wanted the plumbers to complete the plumbing hookups. A bit of a delay on the initial appointment, but arrived on time on the rescheduled day. Work was completed quickly and properly and did the job as they said they would. Price was higher than expected, but it seems thats what plumbing rates are going for at the moment. Overall satisfied with the work done.

    Answer from pro:

    Hi Eanselmo, glad we were able to get your tub in after all. We are having a bit of a baby boom with three littles born this week. We sure appreciate you being patient with our scheduling hiccups. Happy soaking.

    Reply created 14 Aug 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Aug 2019

    New hot water tank

    They replaced my old hot water tank with a new one (gas) with a minimum of fuss and mess. Even the final temperature of the hot water when the tank heated up was perfect.

    Answer from pro:

    Hi Leslie, few things are worse than a cold shower. Thrilled we were able to get your hot water tank taken care of for you. Enjoy the perfect temperature, what a blessing!

    Reply created 14 Aug 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Aug 2019

    Valves and tubing addition and replacement

    Several new valves and tubing runs were replaced with great care and workmanship, great job. Thanks

    Answer from pro:

    Glad we got those pipes in for you grandinetti. Happy free flowing summer!

    Reply created 14 Aug 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Aug 2019

    Clogged drain unplugged

    We had a soft blockage due to build up in the drain pipe. Technician cleared blockage, then cleared build up. Technician was early, thorough and very professional. Really satisfied with this company.

    Answer from pro:

    Hey Lisa, sounds like your drains are running really well again. Happy we could help, we sure appreciate that you shared your experience with us. Thanks so much.

    Reply created 14 Aug 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Aug 2019

    Toilet reinstallation and valve replacement.

    Blair reinstalled a toilet and repaired the flange which we had damaged in order to remove prior to new flooring installation. A new water shut off valve was also installed. He also did a quick inspection of all other valves in the house and answered all questions we had. Our dealings with Blair as well as all other technicians we have met over the past few years have been very professional and courteous and we would recommend Gentlemen Plumbers to anyone searching plumbing services.

    Answer from pro:

    Hello deb.joly8, congrats on the new floor installation. Sometimes things happen when doing those fabulous renovations, glad we were there to help you.... AGAIN. Thanks so much for taking the time to share your experience. We sure appreciate our long time customers. Enjoy the "refreshed" bathroom.

    Reply created 14 Aug 2019