The Gentlemen Pros Plumbing, Heating & Electrical

Rating: 4.8 out of 5

The Gentlemen Pros Plumbing, Heating & Electrical reviews (1192)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Aug 2019

    Water leaking under kitchen sink

    The technician Adam did a amazing service fixing my water leaking issue underneath the kitchen sink Was very friendly and professional Good job

    Answer from pro:

    Boy those leaks can be annoying, so glad your service was amazing and that all is dry now. We sure appreciate you sharing with us!

    Reply created 14 Aug 2019
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 9 Aug 2019

    Bathroom pipe leak

    It was a rental property and a pipe broke. I had to replace a whole new bath ensemble. Not sure why I could just repair the problem specially but I assume since it is all connected I had to replace it all.

    Answer from pro:

    Hi Laurie, it sounds like we may have left you with a few outstanding questions. We don't want to leave any question unanswered, our aim is to ensure you understand fully what is being done and why. With the limited information here I am not able to pull your information in our system, might I invite you to reach out to our customer care specialist Maria at maria@thegentlemenplumbers.com Thanks so much for the feedback, talk soon.

    Reply created 14 Aug 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Aug 2019

    Toilet overflow repair

    The repair work was done very well. Your employee checked everything a few times to ensure the repair was completed succesfully and I will not have any problems after his service. Thank you for the excellent work!

    Answer from pro:

    Hello magmat75, we appreciate the "overflow" of praise. Glad we could get your overflow under control for you. Happy flushing!

    Reply created 14 Aug 2019
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 7 Aug 2019

    Polite, very expensive for unclogging kitchen sink

    Partly my own fault, should have asked about their fee structure over the phone before scheduling(just impressed with their excellent reviews). He showed up, charged and I had to paid $73.45 for travel/quote and quoted flat rate of $370 in addition, for most basic unclogging choice out of the 3 options offered, shocked by the price, called around and obtain quotes over the phone and got it unclogged for $205 flat fee from an excellent plumber. The Gentlements Plumbers charged more than twice!! Just for this small job.

    Answer from pro:

    Thank you for sharing your experience, and we sincerely apologize for any dissatisfaction. We appreciate your feedback and understand your concerns about the cost. We strive to provide transparent pricing and will review our communication to ensure it meets customer expectations. Your feedback is valuable; we will use it to improve our service. If there's anything specific we can address or assist you with, please get in touch with us directly.

    Reply created 19 Dec 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Aug 2019

    Fix toilet, garburator install

    Arrived on time, diligent worker, friendly, awesome all around. Give this guy a raise! I would rate him as excellent .

    Answer from pro:

    Hi dave_tomas, so glad you enjoyed our gentlemen plumber service. Glad we could take care of all your issues there, yes lets get him a raise!

    Reply created 14 Aug 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Aug 2019

    Kitchen plumbing leak

    Very well done. Professional attitude. Adam provides us with our options and acted on our wishes. We will continue to call when we have plumbing needs on our properties.

    Answer from pro:

    Hey there soaneswh, so glad you got your leak fixed and that Adam acted on your wishes. He is a bit like a genie a bottle! At your service!

    Reply created 14 Aug 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Aug 2019

    Bathroom toilets, hot water tank drain

    Install new toilet , rebuild 2 toilet , replace hot water drain , replace 2 shut off valves

    Answer from pro:

    Hello guykromery. Glad we could get all of that done for you! Enjoy your summer.

    Reply created 14 Aug 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Aug 2019

    Sewer line replacement assessment

    Scott completed a sewer line replacement assessment for an older home we purchased, and provided quotes for our available options, and consulted on the state of the line, and opinion on timelines and options. Overall he was great at explaining the process and how he had reached his opinion and why for our particular situation. Great service, wouldn't hesitate to call them again.

    Answer from pro:

    Hello bp1. Congratulations on your "new" older home purchase. Having all the facts from a reliable source is such a comfort. We are here for you at any time, thanks for sharing your experience with us.

    Reply created 14 Aug 2019
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 6 Aug 2019

    Shower cartridge replacement

    I was provided excellent customer services from the call centre and the technician. The technician was very professional.

    Answer from pro:

    Hi JAI.P, thrilled that you enjoyed our service right from the first phone call to the moment he drove away. We sure work hard to gain your trust, thanks for sharing.

    Reply created 14 Aug 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Aug 2019

    Toilet installs

    Replacing two old toilets that were leaking. Tom was friendly and professional. He cleaned up after himself as well.

    Answer from pro:

    Hello Mike, double toilets is a pretty big deal!! Glad Tom was able to help you out, and that he took care of you start to finish. Many happy flushes to you!

    Reply created 14 Aug 2019
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