The Gentlemen Pros Plumbing, Heating & Electrical

Rating: 4.8 out of 5

The Gentlemen Pros Plumbing, Heating & Electrical reviews (1192)

  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 10 Jan 2019

    Installation of a kitchen faucet and replacement of a refrigerator tube

    The workmanship and professionalism of Dave was excellent; my only drawback is the pricing mechanism that The Gentlemen plumbers have in place- there's no flexibility for the human assessment of the work. The price is not adjustable whether you are putting in a very complicate sophisticated faucet or a simple plug and play one; this shouldn't be the case. It'll make me think twice to see if I reach out for The Gentlemen plumbers again in the future.

    Answer from pro:

    Thank you for sharing your experience with us, ylopez.

    Reply created 14 Jan 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jan 2019

    Shower head

    Brian N was awesome. Very knowledgable, professional, personable and respectful towards time and schedules. I learned a lot from him and he was very thorough in his work and did everything in a very efficient and timely manner. I really appreciated his service and customer service. I would highly recommend him to anyone that needs work done. He takes the time to explain what happened and does a thorough check to assess for things that need to be done. gives plenty of suggestions that are helpful. Thanks brian!

    Answer from pro:

    Not only is Brian an absolute pro, he's also super helpful and willing to provide great tips on preventative maintenance! Thanks for the great review, Sophia. All the best to you in 2019. =)

    Reply created 14 Jan 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jan 2019

    Replace the wax seal on the toilet

    Brian was professional, thorough and explained all my options. Completed a home inspection as well. Great work, thank you

    Answer from pro:

    Sounds like your toilet is steady as a rock now! Thanks for calling us over and for the great review!

    Reply created 14 Jan 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Jan 2019

    Plumbing repairs

    Replaced washing machine hoses, installed new pop-ups in sinks, repaired toilet, fixed leaking shower head.

    Answer from pro:

    Sounds like your plumbing is in tip-top shape! Thank you for letting us be a part of it (and for taking the time to tell us about your experience with us!).

    Reply created 14 Jan 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Jan 2019

    A leak in the pipe.

    We had a leak somewhere in the wall. Wayne came and found where the leak was and repaired it quickly. He is kind, professional and punctual - would definitely call again.

    Answer from pro:

    Thank you for giving us a call, Jackie! When it comes to leaks, you want to catch them quick (as they can result in $$$ in damages, especially when hidden behind a wall). We're very happy that we could get that sealed up for you. We appreciate that great review as well. Have a great day!

    Reply created 14 Jan 2019
  • Review from D Mansell
    Rating: 5 out of 5
    Review left on 8 Jan 2019

    Repair kitchen faucet.

    Justin was courteous, capable and really helpful. He fixed a faucet that I was sure needed to be replaced, checked out some other areas of my house and offered really helpful maintenance advice. Costs were very reasonable. I feel like he saved me a small fortune today.

    Answer from pro:

    Nothing feels better than saving money! Sometimes the simplest maintenance tips can end up saving big on repairs/replacements. Thanks for the great review, D M. We'll be sure to let Justin know how happy you are with his service!

    Reply created 14 Jan 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Jan 2019

    Sewer lines

    I called in a panic.. my sewer was backing up and I had a sick child!! Yikes!! My apt. was set up the same day. They went out of their way to make sure someone could help me. He was very friendly, clean and helpful and knew what he was doing... Explained everything carefully and there were no hidden costs. Very good service. Thankyou Danny

    Answer from pro:

    Oh No! A sewer back up is problematic on it's own. Adding an 'under the weather' family member certainly makes it that much worse. Thank you so much for giving us a call so that we could help alleviate some of that stress. Hope everyone in your family is back to full health. <3

    Reply created 11 Jan 2019
  • Review from Customer of The Gentlemen Pros Plumbing, Heating & Electrical
    Rating: 5 out of 5
    Review left on 7 Jan 2019

    Plumbing

    Happy with service. Thoroughly checking the whole plumbing of the houses. Kyle did a recommendation for future service needed. He even gave estimates of installing fridge and dishwasher. Paid less than what I expected.

    Answer from pro:

    Thanks for the great review! We are very pleased that you're happy with Kyle's service. Should you need anything in the future, give us a call. =)

    Reply created 11 Jan 2019
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 5 Jan 2019

    service call

    He got the sewer line cleaned checked furnace,washer and other drains very polite took time to explain to me what he did

    Answer from pro:

    Thanks for the letting us know how happy you are with our work, karkos69. All the best to you in 2019!

    Reply created 11 Jan 2019
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 3 Jan 2019

    Replace kitchen and bathroom faucets and 2 toilet flush kits

    Kitchen and bathroom faucets were old and leaking. We had purchased new hardware and needed them installed. Also 2 dripping bathtubs needed repair. Adam was very nice, polite, arrived on time etc but I was really shocked that he took almost 7 hours to do just the faucets. This basically took up our whole day! We were also upset that he asked NOT to put the plug piece into the downstairs washroom because it has a pedestal sink and that would make it very difficult for him! We agreed but were unhappy about that and found it extremely unprofessional. He did not fix the bathtubs and said he'd have to come back another day. He did give us a quote after the inspection and we agreed to it, but in hindsight wish that we had held off and got a second quote. We feel the price we paid for the work done was excessive. The time taken was ridiculous, we were stuck at home from 10.00am til 5.00pm. We will be using a different company to finish the job including installing the plug that he didn't want to do.

    Answer from pro:

    Hi there, thank you so much for reaching out to tell us about your experience. First off, we apologize that we fell short of your expectations on this job. We will be sharing your review with the owner, the technician and the technician's supervisor. Additionally, our Care Manager (John) will be investigating further into this and will be reaching out to you shortly. =)

    Reply created 11 Jan 2019
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