The Gentlemen Pros Plumbing, Heating & Electrical

Rating: 4.8 out of 5

The Gentlemen Pros Plumbing, Heating & Electrical reviews (1192)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Sep 2018

    Toilet replacement

    They were courteous friendly and efficient. Great work all around and no extra pressure on sales which is awesome

    Answer from pro:

    Having a plumbing problem can be stressful enough for a client, we don't like to add to that when we discuss price options. Thanks for the great feedback, Nick! Should you need anything plumbing-related in the future, give us a call. =)

    Reply created 24 Sep 2018
  • Review from James Anderson
    Rating: 4 out of 5
    Review left on 20 Sep 2018

    Laundry room drain clearing and video assessment.

    There was blockage in the grey water drain from the laundry room. We also wanted to verify that the sewer line from the house to the main sewer was clear and solid. The service man achieved both of these things and did an inspection of our plumbing and heating systems.

    Answer from pro:

    Those camera inspections are sure neat, hey? Happy to help, James! Should you need anything further from us, give us a call. =)

    Reply created 24 Sep 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Sep 2018

    Shower smell

    They gave me bio drain to fix my shower smell and explained to me why the issue was recurring. They game me tips and tricks on how to mitigate these risks in the future.

    Answer from pro:

    Happy to help, Colin. Thank you very much for taking the time to share your experience with us. Let us know how the Bio Drain works for you. =)

    Reply created 20 Sep 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Sep 2018

    Plumbing repairs

    Arrived very quickly and did an extremely thorough job investigating the root cause. Very helpful and professional.

    Answer from pro:

    Thank you very much for the great review, Laura. We always do our best to ensure that our call-back frequency is very low. That way we can deliver the very best in service.

    Reply created 20 Sep 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Sep 2018

    Kitchen sink & Bathroom sink

    The work was explained and priced before hand and I was given options for what was to be done. It was done quickly and he was very polite and cleaned up everything after. Friendly conversation and clearly focused on the need of the customer. He explained the process and how everything was to work before he began on anything. He listened well and was able to immediately provide options. I dont have any concerns or complaints about the process he chose. I would definely recommend him to another person if they asked. I will likely use gentlemen’s plumbers again if I have problems. The warranties and what was covered was explained simply and he made sure I understood everything before leaving. There weren’t any surprises when it came to prices, everything was explained right at the beginning and it was all reasonable. He was able to adapt well since he encountered a problem he had not seen before under our sink.

    Answer from pro:

    Thanks for the great feedback, Alex. We take pride in always ensuring that our customers are fully involved in the job at hand. Even though we're there to fix whatever your house throws at us, we feel that it's important to keep the homeowner in the loop at all times. We truly appreciate that you took note of that and are very happy about the way we do business. Should you need anything else in the future, give the Gentlemen's a call! We'll be over in a jiffy. =)

    Reply created 20 Sep 2018
  • Review from Ilaria Paparella
    Rating: 5 out of 5
    Review left on 19 Sep 2018

    Toilet replace

    The entire toilet needed to be replaced, the technician was quick and professional to offer the best solution and explain in detail what was necessary. The work took even less than expected. And everything was kept clean and in order! I'm very satisfied with the results and the brand new toilet!!

    Answer from pro:

    There's nothing better than a new toilet! Thank you so much for your great review, Ilaria.

    Reply created 20 Sep 2018
  • Review from Customer of The Gentlemen Pros Plumbing, Heating & Electrical
    Rating: 3 out of 5
    Review left on 18 Sep 2018

    Leaking garburator

    Service with Jesse was great. However I was dissatisfied with the dispatch service s our first appointment was canceled and the 2nd appointment was 1 and a half hours behind schedule.

    Answer from pro:

    Thank you for reaching out to us and letting us know about your great service. We apologize that our dispatch service fell short. This is very unusual and we are currently investigating into it further to ensure that it doesn't happen again. =)

    Reply created 19 Sep 2018
  • Review from Barry Peeling
    Rating: 5 out of 5
    Review left on 17 Sep 2018

    Shower taps

    Brian was fantastic. He was patient when things didn’t go great. Great quality of work.

    Answer from pro:

    The funny thing about plumbing (and life in general), it often doesn't go as planned. Luckily, our guys know how to roll with the punches. Thanks for the great review, Barry! =)

    Reply created 18 Sep 2018
  • Review from Customer of The Gentlemen Pros Plumbing, Heating & Electrical
    Rating: 4 out of 5
    Review left on 17 Sep 2018

    Bathroom sink and facet replacement

    The plumber, Nick, was very professional and conscientious. The service was done in a timely fashion and the quality of work was very good. The definitely recommend Gentlemen Plumbers to my friends.

    Answer from pro:

    Thank you very much! We always love hearing wonderful feedback regarding our plumber's outstanding service. We look forward to serving you in the future! =)

    Reply created 18 Sep 2018
  • Review from Customer of The Gentlemen Pros Plumbing, Heating & Electrical
    Rating: 4 out of 5
    Review left on 17 Sep 2018

    Shower drain clog/leak

    Required professional plumbing help to fix main floor shower malfunction. Repair technicians explained options than quickly remedied the issue to my relief & satisfaction. Job well done - price a touch steep

    Answer from pro:

    Thanks for your feedback. Happy to hear that we could clear that clog for you! Give us a call should you have any further drain trouble. =)

    Reply created 18 Sep 2018