The Gentlemen Pros Plumbing, Heating & Electrical

Rating: 4.8 out of 5

The Gentlemen Pros Plumbing, Heating & Electrical reviews (1192)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Sep 2018

    Hot water tank installation

    Showed up when he said he would. Was conscientious and professional. I appreciated the clear, straight forward communication about the job and cost.

    Answer from pro:

    Punctuality is key! Thanks for the great feedback, Gordon. We truly appreciate it. We hope you had a great weekend (plumbing problems aside, of course). =)

    Reply created 17 Sep 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Sep 2018

    Plumbing repairs & Furnace check-up

    I strongly recommend the services of the Gentleman Plumber. They sent an experienced plumber who provided a detailed explanation as well as a clear breakdown of pricing in advance of the plumbing repairs. The free home inspection was life-saving as he detected an urgent problem with my water tank and was able to replace it the same day. I really appreciate the overall quality of the plumbing service. I also like the follow up visit with the detailed explanation during the furnace inspection which gave me the opportunity to consider my options with an informed opinion. Good service all around -especially with their plan that significantly reduced the cost of inspection.

    Answer from pro:

    We think it's of utmost value when the customer is in charge, so we really appreciate your feedback. We understand how scary and foreign plumbing and heating can be to the average person so we always do our best to explain all the options in as simple terms as possible. At the end of the day, it's your choice and we want to make sure that you can make as informed a decision as possible. We'll always be there to back you up. Thank you for your business!

    Reply created 17 Sep 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Sep 2018

    Plumbing service bathrooms

    He was terrific. Explained in detail the 3 plumbing issues, fixed two of them, did NOT oversell, which I appreciate very much. He is coming back next Thursday with another very experienced plumber to resolve a somewhat more complicated issue with the bath tub. Very very good experience with your companys representative. Absolutely a "Gentleman Plumber" renewed my contract.

    Answer from pro:

    Thanks for the fantastic review, lregelous. We pride ourselves on never giving our clients the pushy sale, but rather, giving them all of the options available and leave the decision in their hands. We're looking forward to assisting your with your bath tub this week. Let us know how it turns out! =)

    Reply created 17 Sep 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Sep 2018

    Hot water tank replacement

    They did a great job! They were helpful and friendly. We also set up an appointment for them to look at replacement of our 20 year old furnace.

    Answer from pro:

    Thanks for the great review, Mike! The lifespan of a furnace is generally 15-20 years so it looks like you had a great run. You'll also find a great benefit in our Diamond and Platinum memberships so we're really glad you took advantage. Call us day or night, weekends or Holidays, we got your back. =)

    Reply created 13 Sep 2018
  • Review from Nick L
    Rating: 5 out of 5
    Review left on 12 Sep 2018

    Toilet flange repair and toilet installation

    Came 1 day earlier than anticipated which was helpful. Plumber was very polite and explained options and costs in a clear manner. Work done without any mess. Cleaned up afterwards. Very positive experience.

    Answer from pro:

    We pride ourselves on many things. One of which is always leaving the job site cleaner than we found it. Thank you so much for the great review, Nick! We'll be sure to share your compliments with your technician. Have a great day! =)

    Reply created 13 Sep 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Sep 2018

    Hot water tank fitting replacement.

    Dustin was very personable and professional. He suggested great tips to save money. I would highly recommend gentlemen plumbers to friends and family if all your servicemen were like Dustin.

    Answer from pro:

    You're in luck! We only hire the best (and Dustin is a shining example of that). As we enter the 'brr' months, we are always on the look-out for ways to help inform our customers on ways to save money through preventative maintenance. Thank you for giving us the opportunity to assist you. Should anything else expected pop up, give us a call. =)

    Reply created 13 Sep 2018
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 12 Sep 2018

    Leak, water coming through ceiling.

    Technician came, quickly with our having to wait... cut out drywall, repaired pipe. He was Nice, knowledgeable. They are expensive as all plumbers are and you have no choice but to pay or be flooded.... but other than cost, the customer service was really good and work done well and quickly.

    Answer from pro:

    Thanks for the review, Shawne and Lisa. Your techncian, Wayne, is a Pro for sure. We're happy that we could take care of that leak for you and, hopefully, catch it in time before it created any more problems in your house. Should you have any questions, give us a call. =)

    Reply created 13 Sep 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Sep 2018

    Garburator installation

    Pleasant, tidy, efficient and happy to answer questions On time and very thorough.Highly recommended

    Answer from pro:

    Thanks, Kim, we truly appreciate that. We are always happy to help, and we hope you enjoy your new garburator. Should you have require any further assistance, please let us know! =)

    Reply created 13 Sep 2018
  • Review from Customer of The Gentlemen Pros Plumbing, Heating & Electrical
    Rating: 5 out of 5
    Review left on 11 Sep 2018

    Multiple issues

    Great and prompt service, went above and beyond helping me and explaining all the issues that I had.. I will highly recommend it..the cost was way less of what I anticipated

    Answer from pro:

    Thanks for the fantastic review! If your house gives you any more trouble, let us know and we'll drop by and get it sorted out. =)

    Reply created 13 Sep 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Sep 2018

    replace conduction motor in furance and replace dripping taps

    Brian was very patient in explaining what was needed to repair the furnace and taps. Brian and Dan's attention to detail and making sure I was happy with the repairs epitomize what customer service means. I have used The Gentlemen Plumbers multiple times in the past and will continue in the future.

    Answer from pro:

    Thank you very much for your great review, Kerry, it was our pleasure. Now that the temperature is starting to dip, it is our mission to ensure that furnaces are in tip-top shape. Should you need anything else, we are here for you. =)

    Reply created 13 Sep 2018