The Gentlemen Pros Plumbing, Heating & Electrical

Rating: 4.8 out of 5

The Gentlemen Pros Plumbing, Heating & Electrical reviews (1192)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Feb 2021

    Bar sink back up causing major leak

    Found a huge puddle of water by our down stair bar. Further investigation we found that the drain wasn't draining properly so assume it was due to a blockage. Called up Gentleman plumber and they were able to come right away. Was hesitated to call up another plumbing company that could come right away but Gentleman plumber did leave a good impression when I was selling my old house. Boy am I glad I waited. Got a call the next morning that they can come take a look that day. Jason was amazing. He provided us with detailed explanation of what’s going on and what he was going to do. Prices were provided upfront. Not only did the bar drainage have a blockage (apparently two blockage) and it wasn’t done up to code. My husband doesn’t get impressed much but he was impressed by Jason’s professionalism and work. Not only did Jason fixed the bar up to code and got our blockage clear, he ensures that everything was working and clean by the time he left. And boy did Jason spend a lot of time getting it all fixed from 10am when he arrived till 9 pm when he left. Jason is also great with kids. If I ever have any plumbing problem, I’m never calling any other plumbing company but gentleman plumber. Highly recommend Jason and greatly appreciate all his help!!

    Answer from pro:

    I wanted to thank you very much for using The Gentlemen Pros. We have an amazing team of plumbers here for sure. We are so glad that not only was the blockage you have cleared up, but also we ensure all work done is up to code. We certainly would be more than happy to assist you again the next time you have any plumbing, heating, or electrical issues.

    Reply created 2 Mar 2021
  • Review from Customer of The Gentlemen Pros Plumbing, Heating & Electrical
    Rating: 0 out of 5
    Review left on 17 Feb 2021

    Diamond Club

    After paying into the diamond club for 10 years to find out the work I was quoted on was not covered. All the paid funds were not refundable, maybe they should explain that when they are trying to sell you on their club rather than actually working. Do not join any monthly club or you will be taken too. Then be sure they do not charge you after you cancel. Then try and get that from them too.

    Answer from pro:

    Hello Private User, I am really sorry you feel that way regarding your membership. On our contracts we have all the details so it is clear what you are signing and agreeing to. At no time is there a cancellation fee to any of our clients. If you have your contract can you please contact me and I would be more than happy to resolve any misconceptions. I can be reached at 403-204-8019 Maria

    Reply created 2 Mar 2021
  • Review from Patty Kohl
    Rating: 5 out of 5
    Review left on 16 Feb 2021

    Great home inspection and plumbing issue solved!

    Laverne did a great job of checking the plumbing and making necessary repairs. Price was reasonable. Courteous and prompt, he was fantastic. Highly recommended! We called late last week, and they came as soon as they could!

    Answer from pro:

    Hi PK, I am so glad that Laverne was able to repair all your toilet flapper, and was able to determine what was blocking the warm air from getting to the laundry ptrap. Thank you for choosing The Gentlemen Pros, we do look forward to being able to assist you in the future.

    Reply created 16 Feb 2021
  • Review from Shannon Hayes
    Rating: 5 out of 5
    Review left on 3 Feb 2021

    Professional, Quality Sevice

    Called for help with a plumbing issue and to discover the source of a leak. They were able to attend in a timely manner and service was performed to a high standard. Trevor was kind, professional and knowledgeable.

    Answer from pro:

    Shannon, I am so glad you called us and that Trevor was able to help with that leak, they are not a fun thing to be dealing with at the best of times. He is a super nice guy, and it's always peace of mind having a professional in your home. We appreciate you being one of our valued customers. Contact us if you run into any other issues, we would be more than happy to assist you. Maria

    Reply created 9 Feb 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Jan 2021

    Another great experience with the Gentlemen Plumbers

    Pilot light in Water tank went out. They came very quickly. Since we purchased the unit from them all work was covered in the 10 warranty. I would not go anywhere else for my plumbing needs. Technician was very professional. Work was very thorough and she cleaned up the work space following the companies covid protocols. Signed up for their Gentlemen's Promise Package and now it is a one stop place for all plumbing, heating and electrical. Monthly fee cheaper than what I pay with Direct Energy and all three are covered.

    Answer from pro:

    Cmac, How great is that when the warranty covers you're visit to have your hotwater tank taken care of. Rachelle is a so awesome and an amazing plumber. I know you will enjoy the Promise membership as wee, so you will now have your plumbing, HVAC, and Electrical annual home inspections all looked after. We look forward to seeing you again.

    Reply created 9 Feb 2021
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 13 Jan 2021

    Toilet flush draining very slow

    We appreciated the quickness with which the technician was sent out and were pleased with the service and suggestion of purchasing a new toilet would likely be the only solution (Dec 21). Gentlemen Plumbers would provide pricing for a few toilet options. Did not hear from them so I e-mailed Jan 6.; received a quote on 1 toilet. I had a few questions which I e-mailed Jan 6. Today is Jan 13 and still have not had any response. I found the pricing for the toilet expensive compared to purchasing from reputable plumbing store. Not to satisfied with the service after the technician came out.

    Answer from pro:

    Russell, I am sorry to hear that after the plumber gave you the options for the toilets that it wasn't what you expected. We work very hard to accommodate our clients needs, I would love to hear more about the situation and see what we could of done differently for you.

    Reply created 27 Jan 2021
  • Review from Customer of The Gentlemen Pros Plumbing, Heating & Electrical
    Rating: 5 out of 5
    Review left on 9 Jan 2021

    Fast, Professional and Intelligent Service

    Laverne showed up on time and prepared. He thoroughly outlined the service to be provided and was professional and an exceptional communicator. He assessed the work needed and was proactive in addressing issues that were related to the work at hand. He was clean and organized. In completing a home inspection, he brought to light a few items that need addressing or at least watching and gave suggestions for solutions going forward. A real pleasure to welcome him into my home and will definitely consider Gentleman Plumbers for any further work.

    Answer from pro:

    Hello Private User, Looks like you got our friendly giant Laverne, such a great guy. Sounds like he was thorough and walked you through step by step, that is what I like to hear and is so important so you as our customer understands the process. I also would like to thank you for choosing The Gentlemen Pros and we would be more than happy to be able to assist you again.

    Reply created 27 Jan 2021
  • Review from Customer of The Gentlemen Pros Plumbing, Heating & Electrical
    Rating: 5 out of 5
    Review left on 25 Dec 2020

    Clogged kitchen sink

    Christmas Day and your kitchen sink won’t drain- service was exceptional - we were up and running in about an hour or so and could enjoy our dinner - even helped with another minor issue Thanks Colton!!!

    Answer from pro:

    Private User, That had to be super frustrating, the one day of the year!!! So glad Colten was able to make your Day a great one Christmas miracles do happen :). We look forward to seeing you again the next time you need a plumber

    Reply created 27 Jan 2021
  • Review from Customer of The Gentlemen Pros Plumbing, Heating & Electrical
    Rating: 1 out of 5
    Review left on 23 Nov 2020

    Unprofessional Staff and Poor Quality Service

    Ryan came out and charged me an $80 service call fee to give me a quote for a plumbing reno. I was told I would receive the quote within 5 days, but ended up waiting weeks. I called and called and kept being put off. I ended up calling another company who gave me a free quote. They didn't charge a service call fee, and came in lower than Ryan for the same quality parts (furnace, water tanks, etc.). I would not recommend Gentleman plumbers as they were unprofessional, and didn't deliver any where near the time frame they promised.

    Answer from pro:

    Private User, I am sorry to hear you felt that way, all our customers are very important to us and we appreciate every one of you. If there is something we could of handled differently please I would love to hear more from you.

    Reply created 27 Jan 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Nov 2020

    Chandelier and ceiling fan installation

    Marc did an excellent job, and was extremely professional and courteous, including detailed explanations. It was a pleasure having him work in my home and would highly recommend his services!

    Answer from pro:

    Crystal S, It's so nice to not only have plumbers but our electricians as well. I am so glad Marc did such an excellent job and we would love to help you out again the next time you require us, just call.

    Reply created 27 Jan 2021
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