The Gentlemen Pros Plumbing, Heating & Electrical

Rating: 4.8 out of 5

The Gentlemen Pros Plumbing, Heating & Electrical reviews (1192)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Jul 2018

    Repairs to my hot water baseboard heating system

    My daughter highly recommended The Gentlemen Plumbers, and I was very impressed with the performance of Jesse De, the technician who tested and repaired my hot water baseboard heating system. During the assignment, he was hardworking, conscientious, competent, and polite, and I intend to request his services in the future.

    Answer from pro:

    That is great news, satimms! We appreciate you taking the time to share your experience with us. You can always count on our technicians to provide the utmost in professionalism and respect in your home. We're Gentlemen after all. =)

    Reply created 25 Jul 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Jul 2018

    Plumbing

    Very polite,showed me where the problem was coming from and fast to get the job done. Would use again for sure

    Answer from pro:

    Thanks for the great review, Waycool31! We truly appreciate you sharing your experience with us. Give us a call anytime. =)

    Reply created 25 Jul 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Jul 2018

    Outdoor Tap installation

    The tap was installed correctly and is working fine. This company shows up when they say they will and are very professional, indeed, in their customer dealings. Highly recommended.

    Answer from pro:

    Hi Stpearce, thank you for your wonderful review! We truly appreciate you giving us the opportunity to complete your installation for you! Let us know if you have any problems and have a great rest of the week! =)

    Reply created 25 Jul 2018
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 24 Jul 2018

    Bath tub tap replacement

    Had bathtub tap replaced. Didn’t mention on the phone when booking if supplying own tap there is no warranty. Didn’t find out til plumber showed up. So continued anyway cause I needed it done that day. Tap wouldn’t stop dripping after unless you turned the tap harder. Well now a couple weeks later and I’m probably gonna have to pay someone more money to fix what they charged me $550 for...

    Answer from pro:

    Thanks for the great feedback, Brandy.odow. We are always looking at ways to improve our business and we definitely appreciate when our customers tell us what works, and what doesn't. Your review will help us a lot!

    Reply created 27 Sep 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Jul 2018

    Shower cartridge replacement

    Managed to fix my silly mistake without making fun of me, which I likely deserved.

    Answer from pro:

    Hey there, James, now don't be so hard on yourself. It's likely something we've seen before! Thank you for not only giving us the opportunity to help you this week, but also for giving us a great review! Take care. =)

    Reply created 24 Jul 2018
  • Review from monday customer
    Rating: 5 out of 5
    Review left on 23 Jul 2018

    toilet backup. required replacement

    Slow running toilet. started to leak when plunging. caused backup in main drain. toilet was lifted. line augered and cleared. toilet replaced. serviceman had to leave to pick up toilet. Brian was honest, cheerful. educated and explained at each step. cleaned up thoroughly after completion

    Answer from pro:

    There are very few things that more 'We got a case of the Mondays' like a backed up toilet to start off the week. Happy to hear that we were able to clear that line for you, Monday C. Thanks for the great review!

    Reply created 23 Jul 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jul 2018

    Hot water tank replacement

    Tech arrived within 20 mins of my initial call on a Saturday. Credited me 1100 due to a unnecessary previous repair done by a former tech with their company. Stayed until 1 am to finish and arrived promptly the next morning to finish the job. Thanks Nick!

    Answer from pro:

    WOW, 20 Minutes! Now, that's quick! Thank you, Jessica, for giving us the opportunity to correct our mistake and for sharing your experience with us. We truly appreciate it and we'll be sure to tell Nick how happy you are with his service!

    Reply created 23 Jul 2018
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 22 Jul 2018

    Water leak

    Called in as I had a leak in my kitchen ceiling coming from my tub. I received next day service. Estimate made and work done same day. Adam was very thorough with his explanations and fees associated with work to be done. Only disappointment was they don’t fix the hole they needed to cut to work on the repair. Otherwise very professional and prompt service.

    Answer from pro:

    Hi Stacey, thanks for sharing your experience with us! We're very happy that we were able to stop that leak for you and prevent any further water damage to your ceiling. Unfortunetly, it is not common for plumbers not to patch walls and ceilings. Just as electricians don't do contractor work and contractors don't do plumbing. Every trade is its own component and comes with their own specific range of skills. Adam is one of our favourite technicians and we're thrilled that you had such a great interaction with him! We'll be sure to tell Adam how pleased you are with his service. Have a great week!

    Reply created 23 Jul 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jul 2018

    Plumbing - Loud Knocking Sound in Pipes

    We had significant water hammer, echoing through the pipes. The Gentlemen Plumbers analyzed the problem and fixed it.

    Answer from pro:

    Thank you for your shining review, Catherinedarrah! Glad we didn't find a ghost! Thank you for calling us for the opportunity to help solve that pesky knocking sound. Have a great week!

    Reply created 23 Jul 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jul 2018

    Replace main shut off valve in basement.

    Replaced main shut off valve in basement which meant Epcor had to come out and shut off water first. Plumber coordinated well with them and did wonderful job. Gentlemen Plumbers also responded to urgency of situation as I was going away Next day for two weeks and could not leave house with leaky basement.

    Answer from pro:

    Hi Neil725, thank you so much for your review! We're very happy that you had a great experience with us. When it comes to leaky basements, we're on it!

    Reply created 23 Jul 2018
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