Hi There, it’s unfortunate that you left an anonymous review, that makes it impossible to reach out to you and help with your concerns. Our inspections are FAR from basic, we are very thorough and our inspections always take well over or at least 2.5 hours to complete, a little quicker if the home is vacant. If there were only 6 photos in the report it is because there weren’t many significant or maintenance issues found. We are always willing to come back to the home and talk about your concerns but sometimes it may take us of couple days to get there. This is a busy time of year. We do offer a warranty on mold and structural issues so if those issues weren’t covered for you we would appreciate more information so we can make sure our insurer is doing the best they can for our clients. We would certainly appreciate if you could give us more information/proof about the “critical mold and structural” issues. Hope to talk with you soon.
Reply created 14 Oct 2020