Convertible Heating And Air Conditioning reviews (2548)

Thank you Dale and Kris, The pleasure was all ours Thank you for your business and your lovely review It is all greatly appreciated Enjoy always - and don't forget to register your serial number online Marnie Amodeo GM

Shawn, Thank you from the bottom of our hearts for this lovely review - we are thrilled to have received it and really appreciate your business thank you so much - and don't forget to register your serial number online for your warranty And call us anytime (our toll-free number is on the sticker on your furnace) for 24 hour help Marnie Amodeo General Manager

Thank you very much for this review we appreciate it greatly being recommended is something that we take very seriously and treat with extreme pride Thank you very much from everybody here at Convertible Marnie Amodeo General Manager

Thank you very much for this review with, we certainly appreciate. We do our very best to be precise and accurate in our visit before the installations occur - unfortunately some installations are even tougher than sales people can foresee which can change the game plan a bit when the crew arrives. Thankfully this occurrence happens less than 1% on all of our jobs thanks to the knowledgable sales team that we have, I am sorry that we weren't able to avoid it with your job- but at the end of the day most important thing is that you got an excellent installation installed properly and safely And I know personally that the extra money you paid went directly to the materials needed for extra venting and there was no markup or company profit added on at all Thank you again for your feedback - we appreciate it. Marnie Amodeo General Manager

Hello Anwar, thank you for this review it is very much appreciated We are so happy to hear you are pleased with our service and quality of workmanship Don't forget to register your serial number online for the warranty program and watch your mail every year on your anniversary date for information regarding service Thank you again - we know you'll love being part of the Convertible family Thank you Marnie Amodeo General Manager

Thank you YL, I appreciate your opinion and I expected this review. I could tell from the moment you hung up on our dispatcher that you would feel the need to put this on HomeStars -and that's OK with us - we are transparent and we are human - humans who do care, a lot. We are a busy call centre that in the mornings (when you phoned) after a cold night people wake up to broken furnaces and we were experiencing approximately 30 calls every 10 minutes and even with 6 agents on the phone lines, yours was doing her best to not leave people on hold but to juggle the lines as best as possible to give fast service. Unfortunately for us, you were not being as polite as you describe here as I was in the office beside hers and heard the conversation. It was obvious from the start you were being rude to our dispatcher. You were refusing to hold like others were doing so patiently -and you were not accepting the warranty situation as nicely as you present it to be now. I do appreciate your honesty, very much, at least you admitted allowing your warranty to lapse. And I also thank you for admitting that we did a good installation. But please understand a lot of people that do not keep up with their warranty, then proceed to call us angry at themselves, but yelling at us. Our dispatcher was just trying to properly explain the situation to you and you didn't have time for it and became hostile with her, and unfortunately even good employees can get frustrated when a customer is not acting in a respectful manner. There is nothing out of the norm for being placed on hold for a brief moment when businesses are extremely busy. People in customer service to have it tough as I witnessed today at an x-ray clinic in Toronto- where I noticed 4 huge signs stating that "verbal abuse to the staff on the desk will not be tolerated". Kindness goes both ways. Thank you for your review, we remain yours in excellent service, Convertible Heating and Air Since 1967 Marnie Amodeo, VP & General Manager

Hi Stan, thank you so much! This is very cool of you to write this review for us. We appreciate the feedback and compliments to our staff. On behalf of my brother Christopher and everyone at Convertible Heating - THANK YOU! Marnie Amodeo, GM

Thank you Magdy, we really enjoyed working for you. It is a privilege to be invited into someone's home - and we take that honour very seriously. Thank you for choosing Convertible! Be well, and don't forget to register your serial number online. Marnie Amodeo, GM

Thank you FamilyHo! We are so pleased to hear that we are keeping our prices competitive- we try hard to leave a few bucks in your pocket too. We hope you enjoy your beautiful Carrier furnace. Don't forget to register your serial number online! Thank you for this review, we really appreciate it. Marnie Amodeo, GM

Yotka, thank you for finding us on Homestars and calling us. We appreciate being selected among other good contractors to do your HVAC system. We are very passionate about our business - we feel amazing when we do a good job, and we feel un-stoppable when we get reviews like this! Thank you for taking the time to do so. All the best always, and don't forget to register your serial number online. Marnie Amodeo, GM