Convertible Heating And Air Conditioning

Rating: 4.9 out of 5

Convertible Heating And Air Conditioning reviews (2548)

  • Review from Valerie
    Rating: 5 out of 5
    Review left on 11 May 2018

    Furnace Installation

    David and Craig from Convertible Air installed our brand new furnace. They did an amazing job and were extremely professional & knowledgeable. We use Convertible Air for all of our HVAC needs and have done so for 4 years now we have never been disappointed and I recommend their services to everyone!

    Answer from pro:

    Thank you Valerie this is so wonderful- I really appreciate you doing this review for us, your continued loyalty to Convertible it's appreciated always. This last job that we did for you is really going to make a huge difference in your heating system and lowering your bills not to mention getting you a lovely rebate from the manufacture as well as enbridge Thank you again and enjoy your new baby! Thank you from Dave, Craig and everyone here Marnie Amodeo general manager

    Reply created 14 May 2018
  • Review from Richard
    Rating: 5 out of 5
    Review left on 7 May 2018

    Second time using Convertible - this time to replace a 20 year old AC

    When it started to get warm two weeks ago, we noticed that our 20 year old Carrier AC unit just wasn't able to get the house cool. It was struggling to maintain the temperature and was essentially on throughout the entire day and night. I knew something wasn't right so decided it was time to bite the bullet and get a new one. Luckily, I had received a quote in 2016 from Convertible Heating for a furnace, hot water tank and AC unit replacement. At that time, I only ended up buying the furnace and hot water tank from them so I decided to give Marnie a shout to see if she could requote me for the same spec AC unit. She responded to my e-mail within 3 hours and although 2 years had passed since the quote, she ended up giving me a great deal on a new unit. Even better, she was able to accommodate a Sunday installation (within 72 hours of me agreeing to the price) and the installation team was fantastic. We are very pleased with the AC unit and now don't have to worry about the upcoming summer months.

    Answer from pro:

    Richard you rock! I promised you that we would always here for fast service and that we would always take care of you. I am so glad that we were able to impress you once again and we truly appreciate your continued business Your lead technician Roop has worked for our family for over 35 years- he works 6 days a week tirelessly and always has a smile on his face and always does excellent work. We have to force him to take a day off he loves his job so much! Enjoy your new system and your cool home again and don't forget to register your serial number online Thank you Richard Marnie Amodeo GM

    Reply created 8 May 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 May 2018

    Thank you for taking good care of my parents!

    My parents needed a new furnace and air conditioner. Because English is not their first language, I wanted to ensure they were getting quality products backed with great service. Marnie met with my parents and took the time to explain their services as well as how rebates can work once everything was completed. I communicated with Marnie several times (over the phone and thru emails). She was very professional, knowledgable, and clear....but most importantly, I felt she genuinely cared about making sure my parents were going to be ok with the entire installation as well as backing up the units that they installed. My parents were very happy with the entire process. The crew that came to do the installation worked extremely hard and were very diligent. My parents told me everything works great. Thank you Marnie for taking good care of my parents! I will definitely go back to Convertible once it's time for our furnace and A/C to be replaced as well.

    Answer from pro:

    Martin, reading this makes me very happy and I am very grateful to you in doing this review. From the moment we chatted by phone I could tell that your parents were being taken advantage of with false information, incorrect sizing of equipment and over pricing. I promised you that I would do the right thing for your parents and that is exactly what we did, and I am very happy that you recognize this and are happy as well. You are always in good hands at Convertible no matter what the situation is we will never take advantage of anybody. Thank you thank you thank you from everyone here at Convertible including Kemar and Eric your install team Marnie Amodeo GM

    Reply created 8 May 2018
  • Review from Shane
    Rating: 5 out of 5
    Review left on 4 May 2018

    Amazing Service - Furnace,AC and Humidifier Replacement

    I followed the normal procedure and requested some quotes and met with a few HVAC companies. Marnie from convertible heating and air conditioning was amazing to deal with. I showed her around and she explained everything to me and what I appreciated the most was she was transparent. It didn't feel like a sales job it felt like she was cared about what I needed and never tried to run up the price on me. She was looking for ways for me to save money and I appreciated that. The quote she gave me was fair and wasn't the most expensive yet wasn't the cheapest but I liked her and had a good feeling. Once she left I emailed her a couple times and she responded quickly. The installation was scheduled a week later. Adam and Adam did a great job and cleaned up after themselves. They came on time and worked all day. They were very nice and personable and explained everything to me when they left. I would definitely recommend this company if you want a quality product and a quality company.

    Answer from pro:

    Shane, this is more than review this is a heart felt genuine expression of appreciation and I can't tell you how much this means to me and to all of us here. It was such a pleasure working with you as well. Open conversation, education and communication are what keeps our business thriving. I appreciate the fact that you recognize these qualities in us and how we operate our business I had the pleasure of meeting your mother last night and I am honoured to earn her business as well and I will do the first class installation for her too. Thank you again for your business, your trust in us - your referral, and for this fantastic show of support! Thank you from everybody here, including your install team Adam1 & Adam2 Marnie Amodeo GM

    Reply created 8 May 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 May 2018

    Furnace and AC Replacement

    Needed to replace my Furnace and AC as they are both quite old and rusted. Called Convertible for in-home consultation and some other Companies as well to shop around for product options and prices. Mike from Convertible has been great in answering most of my questions and been patient with the changes I have requested and the price was competitive with other companies. The installers arrived earlier than expected and the installation was done professionally. They installed my new thermostat as well and talked to me about the new equipment, how to operate them, and what to expect during its operation. Will definitely recommend to others! Well Done!

    Answer from pro:

    Hi Adrian thank you very much for doing this review it makes our day so much better to get feedback from our customers We work our tails off every day to make people happy and to hear a thank you is wonderful Thank YOU. On behalf of Michael your sales staff and our technicians thank you very much Marnie Amodeo GM

    Reply created 8 May 2018
  • Review from Customer of Convertible Heating And Air Conditioning
    Rating: 5 out of 5
    Review left on 3 May 2018

    a/c installation

    We had an 16 seer Amana air conditioner unit, line set & evaporator coil installed. The installers were polite, fast, efficient, took all the used items away and cleaned up after themselves. A great install as well as great a/c unit and at a great price. Thank you Convertible.

    Answer from pro:

    Hello and thank you for this review! We appreciate your time in doing this review-as well as we appreciate your business very much thank you Marnie Amodeo GM

    Reply created 8 May 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 May 2018

    Air conditioning unit

    Excellent customer service. Recommended just the right kind of Air conditioning unit we would need. Very competitive in pricing. The installers did a very good job & even a little bit extra. There was no mess left behind. I would recommend this company to anyone who is looking for heating or air conditioning.

    Answer from pro:

    Hi Lori thank you very much for this review we are delighted to hear your feelings about our services Thank you on behalf of everyone here at Convertible heating Marnie Amodeo general manager

    Reply created 8 May 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 May 2018

    Rinnai Tankless Hot Water Heater

    I had great experience replacing an old Navien unit (they are junk) with a new Rinnai Unit from Convertible. The sales staff was great and the install crew was top notch. The work was neat/ professional looking, they showed care for the home and made sure everything was cleaned when done. I would 100% use again and recommend to others!

    Answer from pro:

    Hi Rob thank you so much we really appreciate your support of our good workmanship and our products -you are right Rinnai is the best tankless in the world Marnie Amodeo GM

    Reply created 3 May 2018
  • Review from davef289
    Rating: 5 out of 5
    Review left on 2 May 2018

    Water Heater Replacement

    The job was to replace an electric water heater with a tankless natural gas unit. The experience was positive from beginning to end -- knowledgeable and responsive sales staff, competitive pricing and an excellent install job by Rick and David. I'll return should I need anything else and have no qualms about referring my friends,

    Answer from pro:

    Excellent news thank you for this great review On behalf of Rick, David and all of our staff and family at Convertible heating thank you for your business and thank you for taking the time to do this review Marnie Amodeo GM

    Reply created 3 May 2018
  • Review from Customer of Convertible Heating And Air Conditioning
    Rating: 5 out of 5
    Review left on 30 Apr 2018

    Air Conditioner Removal and installation

    showed up on time, completed the task, kept the area in question tidy. Service guy was polite, cost was reasonable. Company will be considered for future work and recommendations to family and friends.

    Answer from pro:

    Thank you for this we certainly appreciate your business and your review Contact us anytime we are always here if you need us 24 hours a day Marnie Amodeo general manager

    Reply created 3 May 2018
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