I came home from work only to discover my furnace wasn't working. I had hoped to get through this winter, before replacing my 20+ year old furnace, trying to avoid what I thought would be a costly aggravation I could do without. My home warranty program had sent Raj (who had repaired it last winter) to take a look. Due to part cost and furnace age, I had to wait for them to approve to cover the repair. Raj left me with two heaters for warmth. I was informed the next morning that they would not cover it, and Convertible said they could repair or replace it. After looking into my options for buying, I decided to go with Convertible. Mike came over to discuss/assess the situation, which turned out be a straightforward installation, at a good price. He also left me with an additional two heaters. The installation was done on Monday, in a timely and professional manner by Toby and Drew. Turned out that that I'd what I dreaded wasn't really so bad after all. When I am ready to replace my A/C, I will be calling them to do the job. Thanks to all for a job well done.